New user unable to access libraries

I recently got a plex pass, so I decided to share my server with my brother who lives a few hours away. He accepted the invite, made a username, and see’s the name of my server and how many libraries I have shared with him but there is a loading circle that just keeps spinning.

How do we move past this so he can actually watch the media on my server? Thanks!

Was he able to pin the libraries you shared to his home screen successfully?

Is your server accessible remotely?

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