News on LGos?

Plex Players Smart TVs
1

I’ve been waiting for news to come to the LG webos and this update seems to indicate it could already be available there:

I’m running:
Plex for LG: 3.90.1
webOS: 3.8.0

I can see only the following home screen media types:
-Shows
-Movies
-Videos
-Music
-Photos
-Live TV (set to ‘show and include’ but doesn’t show in the option tabs at the top of the pages)
-Web Shows
-Podcasts

Can anyone tell me if there’s some hidden setting I’m missing?

2

Have you disabled news for your account or managed users?

https://support.plex.tv/articles/115002280254-frequently-asked-questions-news/

(Specifically “How do I control whether News shows up in general?”)

Which model TV are you using?
News is showing for me on webOS 2 and 4 devices.

3

Thanks for the reply Marcus. I rechecked, and my online media sources/news setting was and is set to enabled.

I see news on all other devices (phones, browser on my PC etc…) but the problem device is an LG UJ6540 running LG SW ver: 05.80.10.

App info:
Plex for LG 3.90.1
webOS 3.8.0

4

The only other thing I can think of is it’s disabled in Settings: Home Screen Media Types within the LG app.

5

News isn’t an option in [Settings: Home Screen Media Types] within my LG app.

I removed and reinstalled the app but it remains the same..

~J

6

Apologies for the delayed response, I’ve attempted to reproduce this a few times, but haven’t been able to. If this isn’t an issue still, ignore the rest, otherwise some more steps could help.

Would you be able to try a different account? (Setup a new account without a Plex Pass, then sign into that account on the TV).

If that’s successful I think the issue is with the info stored info, if signing back into your account has the same problem I think the solution is going to be a factory reset of the TV.

7

I didn’t ever get around to trying your suggestion but news seemingly appeared on the LG app for all of my users on Tuesday (11-Jun) after I logged into the Android Plex app as a non-admin user and entered news preferences (when the app proactively prompted me to)… An odd fix but hey, it works now.

Thanks for your help along the way!

8

Thanks for confirming it’s working.

The underlying fix was due to a feature flag that wasn’t correctly enabling it for all users. We fixed the issue back on June 3rd.

9

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