Final public release, not public beta. Work is prioritised for any issues on current public releases over betas.
Dave I fully understand what you were implying in your first response regarding timelines but all I am trying to point out is that the public beta goes out to a very large group where pretty much anyone can opt in. Surely this should be a target date and not final public release?
Again there is absolutely no way that there is a single iOS bug in your backlog that is bigger than this one. Surely everything else would be a nice to have and this a P1 blocker. Weāre talking about NO audio.
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Plex have 100% had ample time to resolve the audio issues with the betas - public or dev.
Infuse were very quick to implement their fix - given the impact from the bug.
Plex? Keep collecting that monthly subscription - and infuse is significantly cheaperā¦
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The percentage of our users using the betas is very, very, very small compared to our overall group of Apple users, and itās not unexpected that some things may not work in the betas, but will be addressed prior to the final public release. As noted by Apple:
Please note that since the public beta software has not yet been commercially released by Apple, it may contain errors or inaccuracies and may not function as well as commercially released software.
Install the beta software only on non-production devices that are not business critical. We strongly recommend installing on a secondary system or device, or on a secondary partition on your Mac.
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Daveā¦ youāre avoiding the actual questions and the very relevant points of concern being raised here. And not just raised by myself. This concerns me even more because it raises questions like, what actual strengths lie within your dev team in order to confidently resolve these sort of issues. Are we actually talking about a team or is this a one man band trying to cover all tech stacks. This is by no means an attack on anyone or anything but it simply does not make sense that a bug of this severity can be so low down on the priority list?
Given the choice Iād choose plex over infuse every time but why on earth does everything take so long with you guys. Why is it that infuse offer far better support on TVOS and always seem to be the first oneās to bring out wanted features and support BETA or NOT?
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Itās not higher up the list, because there are other higher up development priorities that impact current OS versions, or are bugs or features that will impact a significantly higher percentage of people than the very, very, very, small number of people (comparatively) on the betas (weāre talking barely single digit percentages of our users). We have an entire team that covers the Apple platforms, and I donāt know why you would think it was one person. We have identified what the change is that Apple have made, and will ensure itās addressed prior to the public release. Installing betas always comes with a risk that some things might not work, and the point of the betas is to give developers time to work on those things prior to their public releases, which is what weāre doing (and we regularly test against both betas and public release software to catch these things prior to public releases).
As for bugs higher in priority than this one, there is a known workaround (use the old player), which means it is automatically lower than any issue or regression we find that has no known workaround, or ones that have far more convoluted workarounds. This also only affects certain audio codecs, rather than all, so not everyone will see this, and not on every file.
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Finally some information with context. Thanks Dave 
Thank you very much Dave for your reply, and thank you very much for your patience, work and effort. Iāve been using Plex for many years and I like it more and more every day!
I would just like you to take our request into account, there are quite a few more of us installing the public betas than you think, and right now it is practically impossible to use the current version with the beta versions with some of my contents. Of course installing the beta versions is a risk, and should be assumed by us, we just ask you to give a higher priority to a possible solution, which will also be necessary when the final version of TvOS/iOS is released. Thank you very much in advance 
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Keep in mind, Plex knows with a good deal of certainty from analytics how many people are running their app and on what version of iOS/tvOS.
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Iām glad to know that the Plex team is aware of this and will fix it by the time the public release is available.
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I am.using the public release and just updated my server yesterday and now ac3 stopped working. DTS and stereo works fine.
Hoping for a quick solution
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Tried switching to old player, and it didnāt solve the issue.
With old player my video wonāt even start playing, just keep spinning wheel and showing black screen
When I enable conversion I get video washed out (and resolution drop)
Is there a way to force conversion just for the audio?
Tried a few tvOS.xml and none got me audio transcoded
The only thing I know of that seems to work 100% of the time is to go to playback settings and change the playback settings to āconvert automaticallyā or alternatively convert to any any high quality.
Itās messy (having to do it on each episode when binge watching) for sure but does work.
Chances are if the file is using AC3 or EAC3 in the first place itās a webdl tv episode and any slight change in quality is negligible.
EDIT.
When you say washed out is that HDR content?
Thanks for the tip, infuse did solve the issue for me 
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Yeah, thatās what it looks like. But enabling HDR in Apple TV settings doesnāt fix it
Yeah, itās pretty disappointing that Plex doesnāt care to solve an issue thatās been around for two months now and will effect literally everyone using the next iteration of Apple OSes.
Thatās a pretty lackluster development strategy, when itās literally going to be a breaking issue for almost every user here in about a month and a half. I would delve to say that not a single pending issue on current public releases is a breaking change.
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Itās remained for 2 months now across four betas. Suffice it to say, quote Apple all you want, but it looks like this issue is sticking around.
We have identified what the change is that Apple have made, and will ensure itās addressed prior to the public release.
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I am not running Beta but public releases and the AC3 stopped working with the latest update for me. Running the old player on my apple TV solved the problem for now. But I do hope a new update soon wil solve it for the new player again.
