No EPG data after Sunday, August 11 @ 8 PM EDT (Unknown Airing)

Plex Media Server Desktops & Laptops
1

Server Version#: 1.16.3.1402
Player Version#: N/A
Linux OS: Debian / Linux 4.19.36 #1 SMP Sat May 4 12:07:18 EDT 2019 x86_64 GNU/Linux

Hardware Specs:

00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Host Bridge/DRAM Registers (rev 07)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 530 (rev 06)
00:14.0 USB controller: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller (rev 31)
00:16.0 Communication controller: Intel Corporation Sunrise Point-H CSME HECI (rev 31)
00:17.0 SATA controller: Intel Corporation Sunrise Point-H SATA controller [AHCI mode] (rev 31)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point-H LPC Controller (rev 31)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-H PMC (rev 31)
00:1f.3 Audio device: Intel Corporation Sunrise Point-H HD Audio (rev 31)
00:1f.4 SMBus: Intel Corporation Sunrise Point-H SMBus (rev 31)
01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0c)

Previously, I had to delete my DVR instance and recreate it.

I am running into a similar issue now, where one of the weekly shows is missing from the schedule (Preacher), and there doesn’t appear to be any EPG data after 8 PM on Sunday.

Capture1
Capture11012×411 33.6 KB

Capture2
Capture2895×559 39.6 KB

Logs Attached.
Plex Media Server Logs_2019-08-05_07-40-19.zip (9.6 MB)

2

Have you tried manually forcing a full guide refresh?

3

A manual refresh appears to have resolved the issue.

Was there anything in the logs that was indicating that the automatic/scheduled EPG refreshes were not running or failing?

4

Yeah, it’s a bug that the auto refresh isn’t working quite right. It’s being worked on, I don’t have an ETA, sorry.

1 Like
5

Good to know. Thanks. I’ll be sure to perform manual refreshes until I see a note about it in the release notes.

1 Like
6

Another (expected) datapoint: I had a similar problem, running FreeBSD 1.16.3.1402 trying to schedule AMC’s ‘The Horror’. A manual guide refresh at least temporarily fixed the problem. Glad the devs are aware of this.

7

Are there any updates on this issue? I haven’t seen anything in the Release Notes over the past month.

8

Your guide should be updating correctly automatically now. The only way I know how to check is to wait several days after doing the last manual refresh and seeing how far the guide goes out. It should go out about 13 days.

9

Thanks for the update. I have been manually updating every Tuesday morning. I’ll check first thing next week to confirm.

1 Like
10

Soon there will be a Plex Media Server release out that will have overnight full guide refresh as part of scheduled tasks. Also on launch of Plex Media Server if there has not been a refresh within the last 24 hours. Until then please continue to do manual refreshes daily

11

Thanks for the update. I have a cron job setup to restart my PMS every day to get around the memory leak issue introduced in 1.15. It looks like that has been keeping my EPG up-to-date, as after yesterday’s restart, I currently have 10 days of data in my EPG.

12

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.