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All of a sudden my libraries are not showing up outside my home network. I have TDS Fiber with a Nokia ONT G-240G-A terminal and Eero Wi-Fi. I don’t know much about ports or anything. I have gone on the Plex server and verified that sharing is enabled but other than that not sure where to start…
Might be due to this: https://www.cloudflarestatus.com/
Thanks… but it’s started a few weeks ago. I am just now getting around to looking into it.
yes the same is happening with me this evening, It seems to be working on the firestick but any IOS device is showing up an error when looking up my personal library.
Edit:
After further testing my issue is related to the IOS app update. The libraries access is still available on Android and via a weblink. I’m hoping there is a new IOS update which corrects this issue soon.
Mine initially shows “Fully accessible outside your network” then goes immediately to " Not available outside your network"
Same issue here. Web, MacBook, iOS.
Any ideas???
That just means it’s not working to begin with.
First troubleshooting step should be to verify if your router / the opened port (assuming you have a manual port forward) is visible from outside your home network (using a service like canyouseeme.org). While doing that, also verify the public port seen by canyouseeme.org matches the WAN IP of your router!
Gonna assume you’ve been relying on UPnP then. Here are the steps for setting up port forwarding with an eero. If you need screenshots, let me know.
First go to the plex remote access page, click manually specify port and enter a port. I usually change it from 32400 to something else, even 32401. Hit apply. Also make note of the private ip on this page. Go to Network settings and uncheck “Enable Relay”
Now go to the eero app to create the forwarding rule and static ip.
Settings > Advanced Networking
On this page, you’ll see at the very top WAN ip, does it fall between 100.64.0.0 - 100.127.255.255? If so, you’re CGNAT. If not, does it match the ip here: https://canyouseeme.org/, it needs to. If they match, keep going. If not, you’re DoubleNAT and need to investigate that.
Click Reservations & Port Forwarding a few rows down in the app.
Click “Add Reservation” > select your server name/ip (noted earlier) > select Open Port > save reservation > give the rule a name, for first port enter the port you entered on the plex remote access page > click the toggle for different port > enter 32400 (always 32400) > select tcp > save. (If you used 32400 in plex vs setting a different one, the toggle will go back to unselected)
Back on the advanced networking page, find UPnP and make sure it’s disabled.
Test the port: https://canyouseeme.org. It should show success.
If so, test app.plex.tv off network. Does it work?
Thanks for the reply… It has taken a while before I had time to check this out. Based on the above I am DoubleNAT and from looking on line I am a little confused as to what to do. On my eero network I have an eero extender and my server PC is plugged directly into it. I have it because I have an IKEA Dirigera (also plugged in) to control lights in that space. Dont know if that is the problem. I have disconnected it and still no outside libraries. I’m still working if you have any suggestions.
So the WAN ip in your eero doesn’t match the ip you see at canyouseeme? It doesn’t fall between the range noted?
What do you have in front of the eero? Another router/gateway or just a modem/ont?
Yes… The IP does not match and does not fall in the range. I have fiber internet so I have a Nokia Optical Network Terminal. Sharing has worked since I switched to fiber.
If the WAN IP in the eero doesn’t fall in the CGNAT range, doesn’t match the ip you see at canyouseeme, and you don’t have any other network equipment in front of the eero besides the ONT, your ISP has you double NAT/CGNAT. You’ll have to contact them to see what’s going on.
What are the first two sets of numbers in the WAN IP? I’ve seen some ISPs use other subnets when transitioning users to CGNAT.
My eero WAN IP is 135.134.195.7. My CANYOUSEEME address is 186.247.37.104. I have not had a chance to call TDS (my ISP) yet but plan to… Would getting a dedicated IP address solve this? I also read about changing the settings on the ONT but not sure I want to mess with anything there.
Do you have a VPN running on your server? That second IP comes back as a potential VPN/Proxy IP? Also, suggest you xx.xx out the final two sets of numbers in those ips.
If no VPN, your best bet is to contact your ISP to see why the two IPs don’t match. Its not in the standard CGNAT range, but they need to match for you to be able to do port forwarding. A static ip would help, but it’s not necessary. You just need a dynamic publicly routable ipv4 address.
Normally, from my experience, there are no settings you can change on an ONT, so not sure what you have seen as suggestions.
I had NordVPN on that computer and I thought it was off. It may have rebooted and started again. I have removed it completely and restarted the computer. I went back to your first reply and started over. On Plex network page I changed the port to 32401 and unchecked “Enable Relay”. Now it shows “Fully accessible outside your network”. When I go to “can you see me” it brings up the Plex public IP (135.134.xxx.x) and when I enter port 32401 it says it is open. Then I go to eero and the only server/ip listed is that computer with the Plex private IP (192.168.x.xxx) so I added the reservation and did everything to that address. I waited a while and on my phone with the internet turned off **IT WORKS!!! . A little slow because I have poor cell service but I think it may be fixed. I’ll try on another network tomorrow and let you know… Thanks for all the patience and help. Jimi
