No Plex Agent metadata for series. All other sources correct

Server Version: 1.32.0.6918

Plex agent won’t pull any metadata for “The Cabin with Bert Kreischer”. It exists correctly on TheTVDB, TMDB, IMDB, and every other metadata source I can find, but Plex Agent displays the name as simply “Cabin” and has no info about any of the episodes, not even the names. The poster is the correct one and so is the series description, but that’s all it will load. Happening on 3 different Plex servers. Older agents display the correct metadata as usual. Using tags from TheTVDB, TMDB, or IMDB forces Plex Agent to pull this incorrect series as the only result.

Plex Movie agent, using default TMDB ordering.

Edit: I do see it is called Cabin for some reason but the episode info seems fine. Editing the title only takes a second but I will let our metadata team know

This is what he means @BigWheel
Screenshot (1215)

The TMDB order appears to pull everything except the title correctly
The TVDB order doesn’t pull the title correctly, and there’s no show titles or posters either

strange “Cabin” was it’s working title I guess. The Cabin with Bert Kreischer (TV Series 2020) - Release info - IMDb

I have a feeling metadata got stuck for this and has not updated since initial ingestion.

Thank you @JaysPlex for filling it the details that I forgot to include. :man_facepalming:

The one thing I apparently didn’t think to try was change the ordering setting, and yes my library is set to use TVDB ordering by default. I can confirm if I change that series to TMDB ordering the metadata does populate. So @BigWheel it does appear that the issue is specifically with the metadata from TVDB.

Thanks for the help guys. If the TVDB metadata gets figured out that would be great, but I’m perfectly fine leaving this series with TMDB ordering too as long as it’s correct. One less thing to drive me crazy lol.

Looks like there was a bad ID one of the sources and something was pointing to this incorrect page Cabin - TheTVDB.com causing thing to go out of whack. Hopefully it should get worked out in a couple days