No PMS server showing up even when running on NAS

Plex Media Server
1

Server Version#: 1.19.4.2902-69560ce1e-x86_64.qpkg

New TS-253be. Drives from a TS-251 that had a hardware failure. Installed Plex Server 1.19.4. Try to open from Qnap App Center. Opens Chrome browser window but stops at the Plex logo at this URL:

https://app.plex.tv/auth/#!?clientID=sz4hzxhg7zxm4soifawxm9wv&context[device][product]=Plex%20Web&context[device][version]=4.30.2&context[device][platform]=Chrome&context[device][platformVersion]=83.0&context[device][device]=OSX&context[device][model]=bundled&context[device][screenResolution]=1440x766%2C1440x900&context[device][layout]=desktop&context[device][protocol]=http&forwardUrl=http%3A%2F%2F192.168.86.41%3A32400%2Fweb%2Findex.html%23!%2Fsetup%2Fcafb8b7a7961f48520345c42f72f65c66b7ded04%3FpinID%3D935374557&skipSignInUrl=http%3A%2F%2F192.168.86.41%3A32400%2Fweb%2Findex.html%23!%2Fsetup%2FskipSignIn%3FforwardUrl%3Dhttp%3A%2F%2F192.168.86.41%3A32400%2Fweb%2Findex.html%23%21%2Fsetup%2Fcafb8b7a7961f48520345c42f72f65c66b7ded04%3FpinID%3D935374557&code=3amr5mzq3bhstlpnjqe45nl2o

If I go to plex.tv, I can see my account, but not PMS.

2
  1. While at Plex.tv,
    a. Authorized devices (upper left)
    b. Servers tab
    c. REMOVE the old server temporarily (it will return)
    d. sign out your browser from your plex account (upper right)
  2. Close the browser
  3. Reopen the browser
  4. Open an incognito window to http://ip.addr.of.qnap:32400/web

Now proceed as you would expect.

3

I followed the steps. Removed the server. When I log back in on a new incognito window to the URL posted, I end up at the general Plex interface. I can’t see any PMS settings although the Plex app on my TV is working just fine.

I also opened Plex from the app center of my QNAP interface which also took me to the same URL as above and the same thing happened.

I don’t understand how my TV’s can see the the PMS and playback content from QNAP NAS but I can’t see the PMS myself?

Updated: Now my TV’s can’t see the PMS either.

4

There are no servers and no servers tab.

FireShot Capture 001 - Plex - 192.168.86.41
FireShot Capture 001 - Plex - 192.168.86.41558×896 34.3 KB

5

Now I am getting an “unclaimed server” error that will not go away.

FireShot Capture 003 - Plex - 192.168.86.41
FireShot Capture 003 - Plex - 192.168.86.41904×553 31.6 KB

6

If you do not have this package installed, please do so.

After installing, and after reopening File Station, you will have a shared folder which will take you directly to the Logs directory.

please make a ZIP or tar.gz of the Logs directory and attach it.

7

See attached logs file.

Logs.zip (783.2 KB)

8

Not sure why, but everything seems to be working now.

9

Sorry for delay. detained helping another user.
Let me know if any problems some back.