I messed something up with my computer that’s stopping my plex from doing remote access. I had an infected file on my computer so I rolled back, Then I had to fix my antivirus which is Kaspersky Total Security, It had a problem where it couldn’t update. I contacted Kaspersky support and they told me to do this procedure on my computer.
These instructions were told to me by an official kaspersky tech.
This was done in an Admin Cmd prompt.
netsh
winsock
reset
netsh
int
ip
reset
all
netsh
winhttp
reset proxy
ipconfig
/flushdns
Restart the PC.
I did this but noticed that my internet was down so I ran the windows 7 64bit troubleshooter and got that fixed or so i thought.
When I went to check my plex server I noticed that I had the red exclamation point next to the remote access. What it says is that while my server is signed into plex its not reachable from outside my network. In the plex server web page it says that my private ip is 192.xxx.x.x: 32400 then there’s a green arrow then my public ip 172.xxx.xxx.xx.xxx:32400 then it says X with internet greyed out.
As far as I know my ISP hasn’t done anything, which happens to be AT&T Uverse, my router hasn’t changed an Asus RT-N66u, The only thing that happened that could of changed it was the rollback or what kaspersky told me to do.
It sounds like you have some system stability issues related to your virus infection. I would just reinstall Windows, as I’ve found it quicker and more reliable that hunting down anomalies after a virus wreaks havoc on a system.
i would like to throw out my system has not experienced any issues and over the last few days i noticed that plex network has had trouble access my local network. I have seen where relay is being used in place of direct connections for all of the servers that are being shared with me as well.
@gamechief said:
i would like to throw out my system has not experienced any issues and over the last few days i noticed that plex network has had trouble access my local network. I have seen where relay is being used in place of direct connections for all of the servers that are being shared with me as well.
I don’t think we have the same problem. But it might explain something that I don’t understand perhaps on the plex side of things.
Here are some pictures of my settings in Kaspersky Total Security FireWall, When my computer rolled back or at least I think so from the infected Kernal32 files.
First lets try disabling your firewall and any other DPI/av service you are running, Tell can you tel us a little about your network configuration. not
Jul 15, 2016 19:50:38.363 [10664] ERROR - MyPlex: mapping failed due to potential double NAT configuration
cat: Jul 15, 2016 19:52:39.027 [9092] ERROR - Network Service: Error in advertiser handle read: 995 (The I/O operation has been aborted because of either a thread exit or an application request) socket=-1
…
…
…
Jul 15, 2016 19:52:38.838 [3184] DEBUG - Ordered to stop server.
Jul 15, 2016 19:52:38.838 [7496] DEBUG - Stopping server…
Jul 15, 2016 19:52:38.839 [9704] DEBUG - HTTP requesting POST http://www.google-analytics.com/collect
Jul 15, 2016 19:52:39.026 [9704] DEBUG - HTTP success requesting POST http://www.google-analytics.com/collect
Jul 15, 2016 19:52:39.026 [9704] DEBUG - Sent analytics request: 200
Jul 15, 2016 19:52:39.026 [9704] DEBUG - TranscodeJobManager: [Running] onServerShutdown
Jul 15, 2016 19:52:39.026 [9704] DEBUG - TranscodeJobManager: [Running] -> [Shutdown]
Jul 15, 2016 19:52:39.026 [7496] DEBUG - Server stopped.
Jul 15, 2016 19:52:39.026 [7496] DEBUG - NetworkService: Stopping advertisement.
Jul 15, 2016 19:52:39.027 [9092] ERROR - Network Service: Error in advertiser handle read: 995 (The I/O operation has been aborted because of either a thread exit or an application request) socket=-1
Jul 15, 2016 19:52:39.026 [7496] DEBUG - Killing plug-ins.
Jul 15, 2016 19:52:39.027 [7496] DEBUG - [com.plexapp.agents.imdb] Killing.
Jul 15, 2016 19:52:39.027 [7496] DEBUG - [com.plexapp.system] Killing.
Jul 15, 2016 19:52:39.027 [7496] DEBUG - Waiting for DLNA server to exit.
Jul 15, 2016 19:52:39.127 [9092] INFO - Network Service: Abandoning advertise socket, it was closed.
Jul 15, 2016 19:52:39.281 [10412] DEBUG - DLNA Server exited.
Jul 15, 2016 19:52:39.285 [7496] DEBUG - Database: Shutting down.
Jul 15, 2016 19:52:39.438 [4444] DEBUG - Stopping file watcher for com.plexapp.agents.imdb
Those commands they gave you make no sense for your issue since your network stack has not smoked pot, all those do it remove all strange configurations in arp/proxy settings. and they should have included ipconfig /renew which would have saved you from running troubleshooting.
@Night said:
First lets try disabling your firewall and any other DPI/av service you are running, Tell can you tel us a little about your network configuration. not
! > Jul 15, 2016 19:50:38.363 [10664] ERROR - MyPlex: mapping failed due to potential double NAT configuration
! > cat: Jul 15, 2016 19:52:39.027 [9092] ERROR - Network Service: Error in advertiser handle read: 995 (The I/O operation has been aborted because of either a thread exit or an application request) socket=-1
! > …
! > …
! > …
! > Jul 15, 2016 19:52:38.838 [3184] DEBUG - Ordered to stop server.
! > Jul 15, 2016 19:52:38.838 [7496] DEBUG - Stopping server…
! > Jul 15, 2016 19:52:38.839 [9704] DEBUG - HTTP requesting POST http://www.google-analytics.com/collect
! > Jul 15, 2016 19:52:39.026 [9704] DEBUG - HTTP success requesting POST http://www.google-analytics.com/collect
! > Jul 15, 2016 19:52:39.026 [9704] DEBUG - Sent analytics request: 200
! > Jul 15, 2016 19:52:39.026 [9704] DEBUG - TranscodeJobManager: [Running] onServerShutdown
! > Jul 15, 2016 19:52:39.026 [9704] DEBUG - TranscodeJobManager: [Running] → [Shutdown]
! > Jul 15, 2016 19:52:39.026 [7496] DEBUG - Server stopped.
! > Jul 15, 2016 19:52:39.026 [7496] DEBUG - NetworkService: Stopping advertisement.
! > Jul 15, 2016 19:52:39.027 [9092] ERROR - Network Service: Error in advertiser handle read: 995 (The I/O operation has been aborted because of either a thread exit or an application request) socket=-1
! > Jul 15, 2016 19:52:39.026 [7496] DEBUG - Killing plug-ins.
! > Jul 15, 2016 19:52:39.027 [7496] DEBUG - [com.plexapp.agents.imdb] Killing.
! > Jul 15, 2016 19:52:39.027 [7496] DEBUG - [com.plexapp.system] Killing.
! > Jul 15, 2016 19:52:39.027 [7496] DEBUG - Waiting for DLNA server to exit.
! > Jul 15, 2016 19:52:39.127 [9092] INFO - Network Service: Abandoning advertise socket, it was closed.
! > Jul 15, 2016 19:52:39.281 [10412] DEBUG - DLNA Server exited.
! > Jul 15, 2016 19:52:39.285 [7496] DEBUG - Database: Shutting down.
! > Jul 15, 2016 19:52:39.438 [4444] DEBUG - Stopping file watcher for com.plexapp.agents.imdb
Those commands they gave you make no sense for your issue since your network stack has not smoked pot, all those do it remove all strange configurations in arp/proxy settings. and they should have included ipconfig /renew which would have saved you from running troubleshooting.
When you say DPI do you mean Deep Packet Inspection? I’m assuming that’s what that means, I don’t really know. And for AV I assume you mean Antivirus?
Well for the antivirus I have Malwarebytes Premium and Kaspersky Total Security 2016, But without a subscription I also use Super Anti Spyware…
What would you like to know about my network configuration? More specifically how can I get you the information that you need, I don’t understand. I’m sorry.
I just tried disabling both firewalls that I have, Kasperskys and Windows firewall, I went to check the plex remote server and nothing changed.
On the website canyouseeme.org the “open port” checking tool I tried to see if port 32400 was open, but the results said that the connection timed out, resulting in not being able to see the service on my ip.
If I didn’t already mention it this is my ISP, ISP Router/Modem and my Router.
Looked like an arp table mess on router, that caused this, quick question what ip does your isp router give your nr66 router? is it an 192, 10, or 172 ip or is is a public routeable IP?
Local static ip for wired clinets are rearly needed for small scale setups like most home. and if done it should never ever be done on the computer it self but rather on dhcp server. (you are correct for both dpi and av)
That would mean you have double natting, might casue issues, i would see if you could set that router in bridge mode and let your asus handle all natting.
I had to make my ISP router communicate with my Asus router then I had to make a static IP (Which was somehow cleared) once I remade the static IP again, I had to redo the port forwarding in my Asus to allow my static IP and port to be allowed though.
Doing this all just fixed my problem with my remote server issue.
