No sound Output

Plex Players Desktop Players
1

Server Version#: 1.16.6.1592
Player Version#: 1.2.0.875-b7362913

Windows 7 x64

Doesn’t even show up in the windows mixer. previous versions of the player worked fine.

Works just fine on the web.

2

When you try to play a video, what shows up in the dashboard details?
What shows up in the console log?

3

Unable to
find client profile for device; platform=windows,
platformVersion=7sp1, device=, model=standalone

when selecting EAC3 audio track.

  HE-AAC and AC3 tracks on the same file play just fine.
4

No chance of EAC3 support/transode?

5

Plex will transcode the audio that the client can’t play. EAC3 get converted for me.
Let’s have your read about Log Files and see if we can’t debug this.

  • Reboot all your hardware. Give everything 10 min to come back and and stabilize.
  • Start the player. Give it 2min. Then enable debug logging of the Player. Exit the player.
  • Go into PMS and enable debug logging of the server.
  • Restart PMS and give it 2 min after it’s running to stabilize.
  • Start the player and play the file that has problems. Let it run a minute or two. Stop playing. Exit the Player.
  • Go into the PMS and generate the logs.
  • Disable debug on the Server. Restart PMS.
  • Gather the logs from the Plex Player that are stored in your filesystem.
  • Start the Player. Disable debug mode.
  • Choose the video file that had problems. Capture the XML media details.
  • zip and upload your server logs, player logs, and xml media info.

That will allow us to see how the video is packaged, and how each part of Plex responds to it trying to play.

Good luck!

1 Like
6

Logs:
Logs.zip (27.5 MB) Plex Media Server Logs_2019-09-08_23-37-38.zip (2.9 MB) 625187.xml.txt (7.0 KB)

7

Hey thanks for the logs. Looks like Plex lost write permissions for a Windows direcotry.

Here are the Player log details. Click a triangle to see the entry.

It finds EAC3 in your file, locates the codec for it, and chooses tracks... 
2019-09-08T23:36:05.156 [ INFO  ] [CodecManager] Finding a suitable decoder for h264. 
2019-09-08T23:36:05.156 [ INFO  ] [CodecManager]   Best decoder is h264 (score=15). 
2019-09-08T23:36:05.156 [ INFO  ] [CodecManager] Finding a suitable decoder for eac3. 
2019-09-08T23:36:05.156 [ INFO  ] [CodecManager]   Best decoder is eac3_mf (score=10). 
2019-09-08T23:36:05.156 [ INFO  ] [MPVEngine] Starting to fetch codecs. 
2019-09-08T23:36:05.156 [ INFO  ] [MPVEngine] Done fetching codecs. Result: 0 
2019-09-08T23:36:05.156 [ INFO  ] [MPVEngine] Resuming loading. 
2019-09-08T23:36:05.156 [ INFO  ] cplayer:  (+) Video --vid=1 (*) (h264 1920x1080 23.976fps) 
2019-09-08T23:36:05.156 [ INFO  ] cplayer:  (+) Audio --aid=1 --alang=eng (*) 'English' (eac3 6ch 48000Hz)
However, FFmpeg immediately ERRORs in the next log entry due to permissions. 
2019-09-08T23:36:05.204 [ ERROR ] ffmpeg/audio: eac3_mf: could not find any MFT for the given media type 
2019-09-08T23:36:05.204 [ ERROR ] ffmpeg/audio: eac3_mf: could not create MFT 
2019-09-08T23:36:05.204 [ ERROR ] ad: Could not open codec. 
2019-09-08T23:36:05.204 [ WARN  ] ad: Decoder init failed for eac3_mf 
2019-09-08T23:36:05.204 [ ERROR ] ffmpeg/audio: eac3_eae: EAE watchfolder is not writable: \\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-1212-0-test.tmp 
2019-09-08T23:36:05.204 [ ERROR ] ad: Could not open codec. 
2019-09-08T23:36:05.204 [ WARN  ] ad: Decoder init failed for eac3_eae 
2019-09-08T23:36:05.204 [ ERROR ] ad: Failed to initialize a decoder for codec 'eac3'. 
2019-09-08T23:36:05.204 [ INFO  ] cplayer: Audio: no audio

I wouldn’t worry about the Player not finding eac3_mf.
I’ve noticed EasyAudioEncoder gets chosen a lot, but my experience is limited.

So we have to wonder why there’s no write access in there.
I’m not sure who needs write access, but there you go xD

8

I created the folders manually and Plex appears to be able to write .ec3’s:

958×585 20.9 KB

However, the player now doesn’t play the file at all:
904×553 32.7 KB

9

The messages on Console about client profiles can be safely ignored.
There’s a few threads about that.

Let’s have you verify the ownership and perms of all those parent directories too.
It might try to write somewhere else, too.

Once you’re convinced about perms, go ahead and capture the debug logs again.
You can skip rebooting the PMS. Thanks!

10

New logs:
Logs.7z (1.5 MB) Plex Media Server Logs_2019-09-09_19-58-10.zip (1.8 MB)

11 
2019-09-09T19:48:12.220 [ INFO  ] vd: Using hardware decoding (nvdec).

tiny bit jealous, but not so much when Plex starts looping

that is special 
2019-09-09T19:56:41.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-0.wav' 
2019-09-09T19:56:44.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-1.wav' 
2019-09-09T19:56:47.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-2.wav' 
2019-09-09T19:56:50.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-3.wav' 
2019-09-09T19:56:53.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-4.wav' 
2019-09-09T19:56:56.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-5.wav' 
2019-09-09T19:56:59.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-6.wav' 
2019-09-09T19:57:02.002 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-7.wav' 
2019-09-09T19:57:05.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-8.wav' 
2019-09-09T19:57:08.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-9.wav' 
2019-09-09T19:57:11.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-10.wav' 
2019-09-09T19:57:14.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-11.wav' 
2019-09-09T19:57:17.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-12.wav' 
2019-09-09T19:57:20.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-13.wav' 
2019-09-09T19:57:23.000 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-14.wav' 
2019-09-09T19:57:26.002 [ ERROR ] ffmpeg/audio: eac3_eae: EAE timeout! EAE not running, or wrong folder? Could not read '\\?\C:\Users\Tordenflesk\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder\Convert to WAV (to 8ch or less)\frame-11004-0-15.wav'
12

Still not working.

13

Did you ever get this working sir? I’m not a windows guy, and I’m not much help with your mixer I know. I was stuck when we were talking about this previously because I have no way to validate your Windows setup.

If it were me, I’d check all audio functions and try to make test sounds.
I’d go as far as installing Windows and Linux to external drives to verify my hardware.

Sorry I’m not much help.

14

No, Plex still thinks “\AppData\Local\Plex\Plex Media Server\Cache\Transcode\Sessions\Convert to WAV (to 8ch or less) is not writable” despite now being the most “promiscuous” folder on my system.

15

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