"No Soup for you" problem. Plex server is completely broken and not working at all

Plex Media Server NAS & Devices
1

Server Version#: Version 1.21.1.3830
Player Version#: 1.25.0.1511-47afccd4

I used Plex for a couple of years without any significant problems. Yesterday I decided to change my passwords and it was beginning of the huge set of problems. Connection to QNAP server was broken and I cannot repair it. I got set of problem notifications:

  1. No Soup For You. You do not have access to this server
  2. This app is at 12.34.56.78 and is not supported by Plex. Only proceed if you recognize this server and want to grant access.
  3. QNAP is currently unavailable. Verify you have a network connection and that the server is online, or see our [troubleshooting] tips for further assistance.
  4. This application is at 12.34.56.78 and is not hosted by Plex. Continue only if you recognize this server and wish to grant access.

My configuration: (1) QNAP NAS with latest updates, (2) Desktop with Windows 10 x64 with latest updates, (3) Laptop with Windows 10 x64 with latest updates, (4) Iphone 7.
All devices are in the same home network. Internal IP of NAS is 192.168.1.65 and I have public IP address also (e.g., 12.23.34.56).
I am the only user with all privileges everywhere.

I have this problem on all my devices.

I tried to do set of repair actions, but no results at all:

  1. Delete all stored cookies and passwords from Opera (i use it as default browser on my Desktop),
  2. Delete several thigs from Preferences.xml at Plex’s folder on QNAP server (PlexOnlineHome, PlexOnlineMail, PlexOnlineToken, PlexOnlineUsername)
  3. Uninstall Plex server and install it again.
  4. I tried to login both from Plex program and via Opera browser by http://192.168.1.65:32400/web and http://12.34.56.78:32400/web also.

Is it possible to repair Plex server?

01
01823×608 82.3 KB

02
02780×641 78.8 KB

03
03866×578 68.5 KB

04
04801×573 82.2 KB

2

Run this directly on your QNAP, via SSH

For manual, see: https://github.com/ukdtom/ClaimIt/wiki

1 Like
3

Hi! Thanks for that. I have connected via Putty software (SSH protocol) to my QNAP and launched claimpms.sh file you provided.

Firstly, I tried to use 12.34.56.78 as IP address (my public IP address), but got an error “The IP address entered is not in Private Address Space. Either ‘127.0.0.1’ or an address in private address space is needed to claim a server”

Secondly, I used internal address 192.168.1.65, and the second attempt was successful, I got several OK messages, ended by “Claiming server ok 200”

http://192.168.1.65:32400 became working, Then http://12.34.56.78:32400 became working also, and the PC software & apps are working also.

Thanks!

1 Like
4

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.