No video from Live TV or from Movies & Shows

Server Version#: 1.21.1.3766
Plex Web Version: 4.43.4
[Hardware info at bottom]

When attempting to play videos from either “Live TV” or from “Movies & Shows”, no video plays. The audio plays and if I hover over the status bar, I can see thumbnails of the video, but the entire display is otherwise black.

Note that I don’t have any issues playing videos directly from the drive (using VLC) or from streaming services like NetFlix, Disney+, etc.

I just installed plex (first-time user but I have 30+ years in IT and working with Windows systems) and successfully got Alexa to play music from the server. But was exploring other options in Plex and found this issue.

This is an HTPC running the following OS and hardware

Windows 7 64-bit SP1 (Home Premium)
Windows Media Center v6.1.7601.17514
CPU: AMD Athlon II X4 600e
RAM: 8.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-25)
MB: Gigabyte GA-890GPA-UD3H
Video: 1024MB ATI AMD Radeon HD 6800 Series
Tuner: Hauppauge Win TV-HVR-2250 (dual tuner)

I just got the latest version and this is has been fixed; it is now working fine.

Server: 1.21.1.3795
Player: 4.49.1

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.