Hi ninjas,
I’m just start to use Plex and I found it really cool, so I’ve decided to move all my tv shows to Plex. But I’ve got one season that is working fine in VLC, but I’m not able to watch it in Plex - I’ve tried to optimize it with different types of quality and Plex is showing video one time every episode but after that just ‘There was a problem with playing this item’. I added format description for this file - I think it should be helpful.
format.xml
<?xml version="1.0" encoding="UTF-8"?>
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="TV Shows" librarySectionUUID="51abb8a8-56c5-44c4-941f-5e5ead362dcd" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1458592180">
<Video ratingKey="26" key="/library/metadata/26" parentRatingKey="24" grandparentRatingKey="23" guid="com.plexapp.agents.thetvdb://298156/1/2?lang=en" librarySectionID="1" type="episode" title="Cash Poor" grandparentKey="/library/metadata/23" parentKey="/library/metadata/24" grandparentTitle="Con Man" summary="Wray meets his convention assistant, Karen (Felicia Day), who is a machine, a machine, a soft serve machine. Wray signs autographs for his fans and agrees to work on his audition scenes with his manager Bobby (Mindy Sterling)." index="2" parentIndex="1" viewOffset="73927" lastViewedAt="1459283790" year="2015" thumb="/library/metadata/26/thumb/1459283476" art="/library/metadata/23/art/1459261557" grandparentThumb="/library/metadata/23/thumb/1459261557" grandparentArt="/library/metadata/23/art/1459261557" grandparentTheme="/library/metadata/23/theme/1459261557" duration="684601" originallyAvailableAt="2015-09-30" addedAt="1459241580" updatedAt="1459283476" chapterSource="">
<Media videoResolution="720" id="18" duration="684601" bitrate="2783" width="1280" height="720" aspectRatio="1.78" audioChannels="2" audioCodec="ac3" videoCodec="h264" container="mkv" videoFrameRate="24p" videoProfile="high" title="Original">
<Part accessible="1" exists="1" id="18" key="/library/parts/18/file.mkv" duration="684601" file="/Volumes/My Passport Pro/Downloads/TV Shows/Con Man (WEB-DL l 720p l Jaskier)/02. Cash Poor.mkv" size="238193935" container="mkv" videoProfile="high">
<Stream id="78" streamType="1" default="1" codec="h264" index="0" bitrate="2591" bitDepth="8" cabac="1" chromaSubsampling="4:2:0" codecID="V_MPEG4/ISO/AVC" colorRange="tv" colorSpace="bt709" duration="684601" frameRate="23.976" frameRateMode="cfr" hasScalingMatrix="0" height="720" level="31" pixelFormat="yuv420p" profile="high" refFrames="5" scanType="progressive" width="1280" />
<Stream id="79" streamType="2" default="1" codec="ac3" index="1" channels="2" bitrate="192" language="русский язык" languageCode="rus" audioChannelLayout="stereo" bitDepth="16" bitrateMode="cbr" codecID="A_AC3" dialogNorm="-27" duration="684601" samplingRate="48000" />
<Stream id="80" streamType="2" selected="1" codec="aac" index="2" channels="2" language="English" languageCode="eng" audioChannelLayout="stereo" codecID="A_AAC" duration="684601" profile="lc" samplingRate="48000" />
</Part>
</Media>show original
I’ve checked logs and there log messages
Mar 30, 2016 00:19:24 [0x700000fee000] INFO - [Transcoder] Input #0 , matroska,webm, from ‘/Volumes/My Passport Pro/Downloads/TV Shows/Con Man (WEB-DL l 720p l Jaskier)/03. Behind the Lines.mkv’:#0:0 , 4, 1/1000: Video: h264 (High), yuv420p(tv, bt709), 1280x720, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)#0:1 (rus), 8, 1/1000: Audio: ac3, 48000 Hz, stereo, fltp, 192 kb/s (default)#0:2 (eng), 8, 1/1000: Audio: aac (LC), 48000 Hz, stereo, fltp#0 , segment, to ‘media-%05d.ts’:#0:0 , 0, 1/90000: Video: h264, yuv420p, 1280x720 [SAR 1:1 DAR 16:9], q=2-31, 23.98 fps, 23.98 tbr, 90k tbn, 23.98 tbc (default)#0:1 (rus), 0, 1/90000: Audio: aac, 48000 Hz, stereo, fltp, 193 kb/s (default)
Same thing for iphone, ipad, web view in safari and ps4. I can download this video on iphone and watch it, but not streaming. Is it media server issue or I need to install something for watching these files?
