Not Allowed to use Hetzner

Hard disagree.

To all in this thread

We are indeed allowing/welcoming threads that is about Plex, and this thread is indeed so!

When said, we do not allow the following:

  • Posts that argue with our Ninja’s!
  • Posts that mention Politics
  • Posts that are out of topic, like:
    • US vs. EU
    • Comparing Plex to historical persons

As such, we will now step in and start to moderate this thread, since it’s getting out of hand!

So to make this short, keep on the topic, and be nice!

And nope, I will not comment on why this took place, since as already said before by Plex folks:

We don’t really have anything else specific to say that wasn’t covered in the email sent to affected users. If an affected user wishes to continue using their Plex Media Server without issue, they should move it to be hosted from home. (Or at least a different hosting provider. But our personal media server was always designed and intended for users to host themselves at home for personal user, not in a shared hosting environment. Doing the latter could have unexpected consequences if other people also using the same hosting provider choose to take actions that violate a Terms of Service agreement, which is one reason it’s not something we recommend.)

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lol would not have happened if plex had not been so heavy handed in declaring where you are allowed to host your own media

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At this point you may as well close the thread then. If Plex doesn’t wasn’t to have a conversation on this topic with is community or respond to any of the legitimate points raised as to why people choose to host outside of their own home, and how this IP ban won’t actually affect the people you say it’s targeting, then this entire thread is completely pointless.

You’ve made it abundantly clear you don’t care.

You don’t care about the self hosters who supported Plex in is infancy and got you to where you are, because you’re preventing them from using your platform for no reason.

You don’t care about the breach of your ToS and the user’s selling access to pirated content on your platform, because your proposed solution won’t solve that problem

You don’t care about the copyright holders you’re trying to impress with this move, because your proposed solution won’t solve the problems of users distributing copyright content.

You’re simply putting on a show and just hoping that everyone shuts up and plays their part without making a fuss.
This won’t end well for Plex, you’re killing your own product.

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OK, fine.

Can you explain which purpose listed on your Privacy Policy page covers using paying customers’ server IPs to block them from using the service on their chosen provider? If it’s not listed there, what is the new purpose and how is it consistent with the principle of Purpose Limitation as set out in Article 6(4) of the GDPR? And what is the legal basis for that use of our personal data under Article 6(1))?

More generally: any plans to respect the legal rights of your EU customers by actually complying with the EU’s GDPR given that you have many customers in the EU and are therefore obliged by law to do so?

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My guy, give it a rest.

If you believe they’ve impacted your rights under the gdpr then file a complaint with your countries information commissioner office.

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Still flogging that horse aren’t you? Isn’t it about time to give it a rest? If you’re genuinely that bothered then make a formal complaint to the correct authority and let them decide how much, if any, merit your concerns have.

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Sorry, I think EU citizens and residents are entitled to answers to these questions. If you don’t, then don’t read them.

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Guys,

it´s just simple: Plex made a decision. Yes, they will block a whole datacentre company and yes, they won´t back up from this.

Just stop using Plex then, switch to another solution. That´s what I did and I am almost finished with that.

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I intend to make the complaint. However, parts of the GDPR are absolutely binding on all entities processing EU residents’ data. We’re entitled to an answer from Plex. If asking the question disturbs you, maybe you should give it a rest and refrain from replying (with the same thing) at every turn.

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It doesn’t ‘disturb’ me. I just fail to see the point in continuing to ask the same question of them (particularly on a forum thread where they don’t appear overly inclined to get involved). Especially when it’s only based on your belief that there’s some nefarious processing of personal data going on. And that, no matter the answer, it’s not going to do anything about the decision to block Hetzner.

The only way to move it forward is to make the formal complaint and see if the data protection authorities agree with your interpretation. If so they can then make Plex update their privacy policy (although Hetzner will still be blocked). Then we can all rest easy.

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I’m sure you don’t. But you apparently do see the point in continuing to give the same superfluous advice in response every time. Curious.

Again, you have no idea what you’re talking about. Processing doesn’t have to be “nefarious” to be illegal under GDPR.

I said I’m making the complaint. And given what I’ve seen of how seriously almost every other company takes GDPR compliance (and how lax Plex is about the same) I think it’s worthwhile to bring their noncompliance to the attention of the public and to the attention of Plex itself. I’d be surprised if GDPR were not being actively discussed in their legal department. They’d be fools not to be concerned but, having been non-compliant for over 5 years now, maybe they are fools.

It is worth asking the questions directly of the Plex employee in this thread, whether you think so or not.

I’m under no illusions that any of this will result in them reversing the policy. For them to reverse course now would only highlight their vulnerability on GDPR. I’ve already made my own contingency arrangements, so the blockade itself will have little effect on me.

I didn’t say it did.

And, despite all your claims, Plex’s ‘non-compliance’ with GDPR is currently nothing more than your opinion. Until a data protection authority looks at it and makes a determination I can’t imagine they’ll be too much panic going on at Plex.

Do wonder why the delay in making a complaint though. You’ve made numerous lengthy posts detailing your belief about Plex’s compliance with GDPR but don’t have the time to copy paste that into an email to the data protection authorities? Seems odd given how vociferous you’ve been. I’d have thought if it was really that important to you and you genuinely wanted to have their practices reviewed (and, if appropriate, rectified) then a formal complaint would have been a high priority…

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No, it isn’t. Every company dealing with EU residents’ personal data has to have a public and transparent policy regarding the purposes for which they collect and process that data and the legal basis under GDPR Article 6(1) for that collection and processing. That isn’t an “opinion” or a requirement that some are exempted from. Where I work, every bit of personal data that we collect and/or process has to figure in a Record of Processing Activities where the purpose for which we are collecting it and the legal bases for collecting it for that purpose are spelled out (along with such things as: how we’re keeping the data, how long we’re keeping the data, etc.)

Plex has no such a public-facing policy (Privacy Notice). Think I’m wrong? Tell me the legal basis for Plex’s processing of any of its customers’ personal data. Here are the six legal bases:

Note: I’m not saying you should pick one that might apply. That’s not how this works. Find the place where Plex says “our legal basis for processing this data is…”. You won’t find it. And if you can’t find it, Plex is in violation of GDPR, pure and simple and not just in my opinion.

And you’ve raised this with your local data protection authority?

Great to see you here. Happy to discuss Plex. Let’s see…

Above and beyond all, doesn’t Plex understand that this decision is meaningless and pointless for the alleged purpose, as the money-making Plex admins will have either already set up a proxy or moved to another provider and continuing serving Plex for money?

Also, please don’t attempt to gaslight this community by attempting to redefine what shared hosting means. Shared hosting has always meant hosting on a shared server, where other people host too, with a shared IP. If I host my Plex server (or anything) on a private server, with my own private IP that no one else is using, it is NOT shared hosting, so actually, I am not falling within that narrative you are pushing (“Plex is not meant for shared hosting”). So Plex’s point becomes invalid.

It is exactly the same if I host it at home. At Hetzner, I don’t own the IP, Hetzner does, but I have exclusive use.of it while hosting. At home, I don’t own the IP, my ISP does, and it’s even worse because it changes every few days. So, if many home Plex admins start breaking your ToS, will you block the entire ISP? In my case, that’s BT in the UK, which I think translates to something like 20 to 30 million customers, about half the country. Is this your plan?

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Yes, I have. Now that I’ve taken that little hobby horse away, I guess you’ll have to find some other horse to ride to death.

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Perhaps if your company wasn’t steamrolling users and pushing forward with a wildly unpopular and unreasonable policy, things would simmer down. Food for thought.

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Dane don’t care. It’s his view or NO VIEW. PERIOD.

Very selfish.

Yes, that’s how businesses operates. Their views about what they should do override everyone else’s. It’s not a new concept.