Not authorized You do not have access to this server

Plex Media Server NAS & Devices
21

Thank you.

Nov 12, 2021 11:46:21.345 [0x7f969f5d8b38] DEBUG - Request came in with unrecognized domain / IP '192-168-50-60.hadiahmedk.direct.quickconnect.to' in header Host; treating as non-local

You clicked the “Open” button in Package Center after installing – AND – are signed into Quick Connect. (notice the URL it shows is not your LAN IP ?)

I need to find a solution to this problem but:

  1. Open the server by its IP address directly This First Time:
    ( http://192.168.50.60:32400/web)

  2. Be greeted with the “Got It” and, possibly the sign in, and then the setup wizard.

Once fully initialized, this won’t be a problem.

I recommend making a bookmark to place on your toolbar until I resolve this.

22

I am also getting this message

Not authorized

You do not have access to this server

Please help. Using Synology NAS DS1821+

23

@codycwalker_gmail_com

I need more information.

  • LAN IP of the computer

  • LAN IP of the NAS

  • Is QuickConnect being used

  • DSM 6 ? DSM 7 ?

  • Can you manually create a ZIP of the “Logs” directory from within PMS and attach it ?

24

Thank you for your quick response! But I just so happened to figure it out after hours and hours of searching and troubleshooting.

I think I read in one of your other threads what my issue was.

I am running 7.0. And I was using quick connect. When I logged in to the NAS IP directly, not using quick connect, that finally allowed me to launch the Plex media server without the error message, and for the first time it led me through connecting to my server. Thank you! And now that I did that, it is allowing me to access PMS through quick connect as well. There needs to be a major public service announcement about this simple solution that is easier to find. Maybe a video on YouTube addressing this issue for all the 7.0 users.

Thank you!

25

I was running into the same issues and it looks like I needed something different to fix my issues:

To summarize what was failing for me:

  • I only log into my nas using one of my personal domain names & ssl certs
  • synology UI: https://nas.my-domain-name.com:5001
  • plex UI: https://nas.my-domain-name.com:32400/web
  • nas.my-domain-name.com resolves to the local static IP of my nas: 192.163.12.222
  • my nas does have 2 adapters, but only one is plugged in. eth0 = the above IP, eth1 = 169.254.224.188
  • followed all the migration instructions but was met with the “Not authorized” errors after install even though the migration.log file looked correct.

To fix the problem I performed the problem steps:

26

@malloc0000

Please confirm the LAN address of your Synology is 192.163.12.222 ?
( What does eth0 show ? )

If so, that’s not RFC-1918 compliant and will always cause problems

Are you using a Let’s Encrypt or other confirmed certificate -or- are you using a Self-Signed certificate ?

27

Sorry, that was me incorrectly obfuscating the real IP. it’s actually 192.163.10.222.

It’s a let’s encrypt cert that is publicly trusted.

28

@malloc0000

Thanks for confirming.

  1. LAN IP addresses are NOT routable so you’re safe to share them openly.

  2. I can share my workstation is 192.168.0.13, my wifi AP is 192.168.0.8, my NAS is 192.168.0.20. It doesn’t do anyone any good because they aren’t connected to my LAN. They first need my WAN address (Public IP) and then break through my firewall which is a tall order.

  3. Per RFC-1918 , which is the specification for Private Network, the address ranges you can use are:
    – 192.168.x.x
    – 172.16.x.x → 172.31.x.x
    – 10.x.x.x

This is the chart at Wikipedia which summarizes the RFC-1918 specification Plex uses.

It sounds like you need to go into your modem/router and change your LAN segment base subnet address to be compliant.

If you use DHCP, confirm the DHCP lease addresses are also going to be changed to the new subnet value.

Then, Restart the modem/router and all devices so they pulll (get) a new IP address.

Obviously, your bookmarks for things on your LAN will need updating.

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