Not Authorized

[colsanders83]

Server Version#: 1.32.7.7621
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

For some reason I started getting not authorized when trying to access my server through Plex. I can log into the server and play files without issue. I’ve tried rebooting everything, but no luck. I tried uninstalling and reinstalling, still no luck. I don’t seem to have any way to add a library either. At this point I’m not sure what to do next.

[colsanders83]

I turned on logging and got the following;

[
{
“type”: “info”,
“host”: “192.168.20.2:32400”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36”,
“browser”: {
“platformVersion”: “10”,
“id”: “chrome”,
“name”: “Chrome”,
“version”: “120.0”,
“webkit”: true,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.108.0”,
“username”: “colsanders83”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “clients.plex.tv”,
“uri”: “https://clients.plex.tv”,
“testState”: “untested”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: true,
“isPending”: false,
“isConnected”: false,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“sources”: [
{
“id”: “internal”
}
]
}
]
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[UserManager] autoLogin false”,
“time”: “2024-01-03T13:24:11.781Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Cast] API is not available”,
“time”: “2024-01-03T13:24:11.792Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Sources] Initializing…”,
“time”: “2024-01-03T13:24:11.814Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Sources] Finished initialization”,
“time”: “2024-01-03T13:24:11.814Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Initializing…”,
“time”: “2024-01-03T13:24:11.814Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Initialize server without token, [Bundled], http://192.168.20.2:32400”,
“time”: “2024-01-03T13:24:11.820Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Initialize server without token, [Loopback], http://127.0.0.1:32400”,
“time”: “2024-01-03T13:24:11.822Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Waiting for initial servers = [Bundled], [Loopback], plex.tv”,
“time”: “2024-01-03T13:24:11.823Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Primary Server] Waiting to set the primary server”,
“time”: “2024-01-03T13:24:11.823Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Primary Server] Waiting for any owned server to connect”,
“time”: “2024-01-03T13:24:11.823Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2024-01-03T13:24:11.824Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2024-01-03T13:24:11.824Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2024-01-03T13:24:11.824Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Companion] No companion found”,
“time”: “2024-01-03T13:24:11.824Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Finished initialization”,
“time”: “2024-01-03T13:24:11.824Z”
},
{
“type”: “ajax”,
“url”: “/web/translations/en.json”,
“status”: 200,
“responseLength”: 2,
“time”: “2024-01-03T13:24:11.849Z”
}
]

I’m not sure what any of this means.

[colsanders83]

Finally got it going. Had to clear out the token and then log into the server from a device on the same subnet to get to settings and reclaim the server.