Not Controlling from iOS App

Hi,

I have 10 number of OpenPHT installed in Windows 10 pro. All clients are showing in my plex app (iOS10 latest version of plex app only). But when i play any video from server, i can’t able to do fast forward or rewind or volume control. Kindly suggest me for this issue.

Kindly guide me to solve this issue. i recently switched from kodi. it is very disgusting situation for me.

Thanks in advance.

Just to understand your setup, are you trying to use your phone to control playback on your OpenPHT install (on Windows 10)?

You should be able to “scrub” forwards and backwards, as well as “seek” forwards/backwards in steps. You can’t “fast-play” media, only scrub and step.

For audio, what are your audio output settings on your OpenPHT player? If you allow Direct Play, and your source file doesn’t require transcoding for audio, then the Plex app shouldn’t allow you to control the volume, since you’ve requested that the file be sent exactly as is (Direct Play).

Hope that points you in the right direction.

Thanks for your valuable reply. Yes, am trying to use my phone to control openPHT(windows10). ‘Step’ or forward step, reverse step of my videos or movies is also not happening. I struck with is issue since long back. Can’t able to figure it out. Kindly help me get out of this issue.

just a couple things incase you were not aware

you can use standard remote controls with openpht, you dont have to use your phone. (the most common)

you can use other kodi remotes app with openpht since 1.7.1 release, such as Yatse etc. these may work for you better.

as for those features not working on the iphone, it could be a issue on the iphone app or a issue with openpht, im not sure, i tried various things you mentioned didnt work on my android - and they worked fine.

I have idea that kodi remote also work for openPHT. But still am looking for plex remote app because this app is more comfort and user friendly.

Initially (1 month) it works fine. But recently it is not working forward step and reverse step of my videos and movies. I have tried all my options. I enabled transcoding also. Still getting same thing.

Kindly guide me to solve the issue.

i just tried some tv shows via a ipad mini, everything you said broken was working ok for me. (i was using the latest beta of openpht however which will be released soon)

is your ios app, pms and openpht up to date?

ohh… Is it?

Yes, Everything is up to date. When i play same videos in the iphone, i can able to do fast forward, rewind. But If i play the same video, it is not happening. One more strange thing is, PlexHT1.2.3(windows 7) also stopped working(fast forward and rewind) from iphone iOS plex app. Same issue for PlexHT also.

This is very strange thing, Can’t able to figure it out for me…

Otherwise can you suggest some other apps for PlexHT and openPHT to control and see all the library files like same as plex app…

for a test, try turning off the windows firewall / any antivirus / 3rd party firewalls on a machine and then openpht, see if it makes any difference to the remote control

Already all firewalls for windows is turned off… Is there any other apps to control plexHT/openPHT for windows. Kindly suggest me for this atleast…

i dont know whats available/good for IOS, try some out

what i find odd is you said it worked fine for 1 month then stopped working, (this was before 1.8.0 was released) did you change anything to do with keymaps or anything like that

i believe the kodi remote apps wouldnt work on plexHT tho only openpht/rasplex

on a ipad mini i just tested it the offical plex app with the new 1.8.0 release in playing a movie

Start movie = works
Volume control = works
Pause = works
Seek bar = works
Skip Forward 30 = works
Skip Back 10 = works
Stop Movie = works

Everything but the volume control works on embedded Hub/C2/rPi. @surya_1-2-3- You have some sort of unique problem to your setup.

Am using plexHT 1.2 release and openPHT 1.6.2 release (both are in windows OS). Firewall disabled on all the players. everything was controlled by plex app from IOS devices.

Using direct Keyboard connection with all the devices, it is working fine with keyboard shortcuts. only problem with the IOS plex app.

We haven’t changed any setting from previous to now. Any way we haven’t upgraded also. Still problem is same :s
Is there any possibility to upgrade without doing uninstall the plexHT/openPHT.

Play/pause only happening to me. but when i play movie in IOS devices, everything is fine (I can able to Skip back, skip forward and seeking in the IOS plex app ).

Kindly suggest me to come out of this situation.

@surya_1-2-3- you not using the latest OpenPHT… install the 1.8.0 release and retry…

Now i got it. I upgraded one system and tried. It’s working fine. But Now can i upgrade the same application without uninstall previous version?..

its fine to click ‘uninstall previous version’ during the 1.8.0 installer process, the configuration data is not in the same directory
and will stay intact