Yesterday I bought a Western Digital My Cloud Home. I managed to get everything setup however when adding movies, Plex is downloading the metadata and not any of the images such as posters or cast pictures.
After further investigation, I noticed that in particular, ‘Plex Movie’ and ‘The Movie Database’ agents do not download pictures. However, if I FanArt first - it syncs posters.
The screenshots are exactly like this post here:
I have extensively played around with the file names, I’ve reordered and agent and Changed the default agents etc. Is seems like these pictures or getting blocked or something. I have rebooted, reset and fresh installed. Not working. Any ideas?
@“Liam Gardner” said:
Log files attached - thank you
There are some strange errors in the logs. Would like to eliminate these first - not sure if relevant but not right to have there
The errors are to do with your BT Homehub and responses to requests made by Plex Media Server
It looks like perhaps your Homehub is not setup completely. Not sure if there is any added security option you have gone for
Twice Plex Media Server processes made this request http://resources-cdn.plexapp.com/hashes.json at 2018-05-08 21:05:43 and also at 21:13:45 and instead of receiving the responses from the Plex back end systems, the BT Homehub sent this back
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Before investigating any issue - I would like these to disappear and for the BT Homehub not to intercept requests and send its own responses
Thank you very much. I have added a new set of log files below. I played around heavily last night and got my Plex to be successfully accessed externally. I had to open a range of ports.
The BT Home hub was intercepting requests from Plex Media Server and instead of passing them on, it was returning this - this is html view of the json I pasted
To investigate metadata issues, you would need to say what it is you were adding and when and what the outcome was so that the relevant requests for metadata in the logs can be checked
I notice you are running an old version of Plex Media Server - 1.10.1.4577-9de2951fc
Could you upgrade to the current version please which is 1.13.0.5023
One last question, have you deleted any log files from the logs zip before uploading?
Strange that there is only one Plex Media Server log` file when I would expect 6 of them especially since the one in the zip does not go back to when the server was launched.
I am a bit of a noob. How do i access this on my western digital? I don’t believe i have assess to the file structure.
I notice you are running an old version of Plex Media Server - 1.10.1.4577-9de2951fc
Could you upgrade to the current version please which is 1.13.0.5023
I don’t think i cant install manually updates. I beleive updates are pushed out by WD?
One last question, have you deleted any log files from the logs zip before uploading?
Strange that there is only one Plex Media Server log` file when I would expect 6 of them especially since the one in the zip does not go back to when the server was launched.
@“Liam Gardner” said:
Additional Ref for WD plex Error
You are right - it is locked down and updates are through the WD Control panel. So have you tried to update ? Is this version the latest 1.10.1.4577-9de2951fc ?
I can see a lot of errors processing image files
All the ones that failed are 2375 bytes long - that is very suspicious and bearing in mind your router was returning its own responses to requests - it may be similar issue
May 10, 2018 21:49:17.478 [12395] DEBUG - Photo cache obtained 2375 bytes from /library/metadata/2/thumb/1525901473?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
May 10, 2018 21:49:17.480 [12395] ERROR - Error resizing an image, we don't trust what we cached [/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Cache/PhotoTranscoder/f3/f3d9c767ef9892bc53fbedcc7208e4aed0292241.jpg]
May 10, 2018 21:49:17.511 [14554] DEBUG - Photo cache obtained 2375 bytes from /library/metadata/72/thumb/1525901473?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
May 10, 2018 21:49:17.514 [14554] ERROR - Error resizing an image, we don't trust what we cached [/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Cache/PhotoTranscoder/2b/2bdef67482734959342c87bbba837c1d330dccdc.jpg]
May 10, 2018 21:49:17.524 [12372] DEBUG - Photo cache obtained 2375 bytes from /library/metadata/6/thumb/1525901504?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
May 10, 2018 21:49:17.526 [12372] ERROR - Error resizing an image, we don't trust what we cached [/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Cache/PhotoTranscoder/54/541209c51d20787844cc1fcaa931c09694a0612f.jpg]
May 10, 2018 21:49:17.524 [12405] DEBUG - Photo cache obtained 2375 bytes from /library/metadata/7/thumb/1525901473?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
May 10, 2018 21:49:17.530 [12405] ERROR - Error resizing an image, we don't trust what we cached [/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Cache/PhotoTranscoder/a8/a891a4d6060b5a57dbc0d3258708b5b16cffa247.jpg]
It is almost impossible to troubleshoot issues when the server is locked down and there is no access to files through ssh
All I can suggest at this stage and bearing in mind the history (BT Homehub returning its own responses), is to zap the installation and start a fresh
Okay - I have deleted Plex and reinstalled. It downloaded the images successfully… please could you check the logs and let me know if there are any concerns?
@“Liam Gardner” said:
Okay - I have deleted Plex and reinstalled. It downloaded the images successfully… please could you check the logs and let me know if there are any concerns?
Scanning and metadata lookup looks fine
With regards to the version offered by WD - if you try and check for updates you are not seeing anything later than 1.10.1.4577 ?
Also I noticed before that only one Plex Media Server log file was captured. Could we do a test where you download the logs zip, then shutdown Plex Media Server and relaunch it and then downloading the logs twice - so I end up with 3 zip files to look at
