not enough streaming slots available

Plex Media Server Desktops & Laptops
1

Hi there,

Since not so long ago I have users reporting they cannot stream content from my server, they are getting the error: Not enough streaming slots available for this user.

Using server version 1.5.5.3634.

At settings > Transcoding > Maximum simultaneous transcodes is set to Unlimited

Am i overlooking something here? Or is this a (known) bug?

2

Do you have an Upload Speed set on your server? If Iā€™m not mistaken Plex will not allow this to be exceeded (there is actually a buffer at 80% so Plex wonā€™t use all of your upload speed).

This setting is under Settings > Remote Access ā†’ Internet upload speed

From the FAQ: https://support.plex.tv/hc/en-us/articles/227715247-Server-Settings-Bandwidth-and-Transcoding-Limits

Regardless of how many streams might be going or what individual, per stream upload limit you might have set (see below), the total used wonā€™t exceed the value set here.

3

Hey adamskoog, thank you for your reply :slight_smile:

Actually, I just found a setting at ā€˜Networkā€™ settings called External streams allowed by user. This was set to 1. I am sure this is the reason why the error comes up. Could be that I changed this myself hahaā€¦ I will increase the value and see!

[Feature Request] Allow Streaming Slots to be adjusted on a per-user basis
4

Indeed, it would run into that first before what I listed above. I believe the default is ā€œunlimitedā€.

5

@nyghto said:
Hey adamskoog, thank you for your reply :slight_smile:

Actually, I just found a setting at ā€˜Networkā€™ settings called External streams allowed by user. This was set to 1. I am sure this is the reason why the error comes up. Could be that I changed this myself hahaā€¦ I will increase the value and see!

To my knowledge, this setting is to limit a user signed in to the same account on multiple devices from streaming more than a certain numbers of devices at once.

ex: your friend has a girlfriend, you allow your friend to stream your server on his phone, but he also has Plex installed on his ipad. Allowing 2 streams or more means they can both stream at the same time on seperate devices.

Itā€™s the same kind of limits as Netflix and other streaming services.

6

I got the same error, but was able to clear it by viewing my devices and several of them were listed more than once. 4 web sessions, 2 sessions for the same Roku. After I took out the trash the issue was resolved.

:slight_smile:

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