Not getting the channel guide

Server Version#: Version 4.50.1
Player Version#: Plex web app, LG TV app, Fire Stick app (ALL)
Tuner Make/Model: 2 X HDH Quatro
Guide/Lineup name: ???
Using XMLTV?: NO
Channel number/Name: NA

I haven’t been getting the channel guide on all my Plex player apps now for over 3 days. I thought that this is what I actually pay for by letting PLex debit me through PayPal on a monthly basis. Their debit of my account yesterday reminded me that this needs fixing. There are no firewalls or proxy servers that are blocking the download. I am being forced to use the HDhomerun app to watch live TV.

Make sure you are on the latest server version.
Screenshot all your scheduled recordings.
Now delete them.
Delete the DVR ( not just the tuners).
Re-create the DVR.
Create scheduled recordings.

:Live TV EPG - The update you’ve been waiting for

1 Like

I have the exact same problem: The Guide is empty.
I also have the HDhomerun.

I did your suggestion and got my guide back however only one 1 of my 2 dvr’s can record or watch live. Both DVR’s have been added successfully with 2 tuners each but only 1 DVR (2 tuners) is getting utilized. Any ideas how to fix this? Thanks!

I would need to see Debug logs to know what is going on, my best guess if these are HDHR devices is one of them is reporting busy and needs a reboot. Given the time that has gone by it should have resolved by now.

Deleting the DVR solved the problem.
I should’ve followed the instructions to the letter the first time.
Thank you :wink:

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