You may notice a failure to fetch metadata for new media if you are using TVDB as an agent. This is due to TVDB changing their API to v3. Please see this post on their forums for further details. https://forums.thetvdb.com/viewtopic.php?f=3&t=60048

Thanks for the update. So Plex needs an update to work with the new API? We’ve made contact with many add-on developers, including PLEX with hopes to upgrade to TLS.

Thanks, I was just looking for a solution to my metadata problem, and I guess this is it. But will solving this issue require an update for our servers? I’m on a fixed server version right now because of an unresolved issue, so I hope it can be fixed on your (or their) end.

That implies that Plex is forcing SSL 3.0 for any “secure” connections. Is that the case? If so, that’s kind of concerning since it’s been known to be broken for about 5 years now and Chrome, Firefox, and even Microsoft removed browser support for it in late 2014 or early 2015.

Please don’t get bogged down in speculating SSL v3 noise - not relevant. There are two underlying changes with the TVDB agent The actual API call which is the primary change. The structure and arguments changed. How API errors show up in the log. I worked with two of the team yesterday. The i…

Just to provide a little more detail, if you look in the logs you’ll see errors like this: 2019-11-16 11:35:48,246 (1670) : DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/posters/74205-14.jpg' 2019-11-16 11:35:48,315 (440) : ERROR (networking:219) - Error opening URL 'htt…

Correct: “403 - Forbidden” is a “No soup for you” when requesting a URL location. Same as “Permission Denied” when attempting to open files.

Looks like I used the wrong search terms and why you closed my thread on this problem. Glad I’m not the only one dealing with this. Curious as to why it does work on my shield PMS though?

If you are referring to the server running on the Shield, it should be the same behavior because the agent is the exact same but I will add that info to the bug report.

Yes, the shield server does find the metadata and art work.

@ChuckPa Never mind on the shield. Just allowed the shield to up date to 1.18.2.2031 and it too no longer works. Was running 1.18.1.1973 previous to update. On edit: I just reinstalled 1.18.0.1846 on my synology and scraping thetvdb is working.

Notice: Metadata using TVDB agent

Plex Media Server Metadata & Adding Files

ChuckPa November 17, 2019, 1:23am 27

There is a related discussion thread

Topic		Replies	Views
Thetvdb.com - the site is up, but can't get metadata General Discussions	8	626	February 14, 2020
TVDB Removing legacy SSL support - TV Metadata Failures now from Plex Metadata & Adding Files plex-web	41	2195	April 14, 2020
TVDB Plex agent not downloading metadata anymore after they switched to v3 Metadata & Adding Files server-linux	61	7133	November 10, 2019
No metadata from TVDB and MovieDB Metadata & Adding Files server-windows	43	1868	December 1, 2019
Metadata and artwork not loading for Movies Metadata & Adding Files server-windows	42	3120	May 3, 2020

Notice: Metadata using TVDB agent

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