Same for me - it just do not show my today’s activity for my shared user.
I see only records from yesterday.
Server on Synology, Client Android TV
2 Likes
I’m experiencing the same - activity on the Nvidia Shield TV (2019) being captured intermittently. Don’t know if its only files requiring transcoding or not - certainly the file playing currently I would expect to direct play, and there is no plextranscoder activity on the GPU.
Client: Plex v7.31.0.16802 on Nvidia Shield TV (2019)
Server: PMS v1.19.1.2701 on unraid docker by plexinc
2 Likes
I’m also experiencing the same problem with Shield 2019/Andoid TV and Plex Server runnning on Linux. Both Shield and Server are running on the newest releases.
The problem is only happening on the Shield in the local network. A local AppleTV is working w/o problem as well as a remote Mi Box with Android an a remote AppleTV.
So it might be the combination of Direct Play on Android TV/Shield TV…
1 Like
I have literally the exact same setup and issue. Seems almost like a 50/50 chance of whether or not I see anything being played from my Shield in Tautulli.
1 Like
Me too. FireTV App playing, server shows no activity.
1 Like
Having similar issues with quite a bit of activity not being captured…
PMS: 1.19.3.2764 on Synology 918+
Client: Various local & remote
Not sure what logs would be useful… let me know, I’m willing to help debug.
1 Like
I was searching in the forums for this topic. I have also noticed that the Plex Play History is not showing everything. I know for a fact that several things have been watched by certain family members, but only one of them shows in the history. Unfortunately, I don’t have the specifics, but will try to look more in depth. They are using a Roku for the player. Running Version 1.19.2.2737 for Windows.
2 Likes
What is the behavior? It seems it only logs stuff as played if someone watches the whole thing. I can sit there and see someone watching something, and they will end it probably when the end credits hit. People also tend to pause it countless times for extended lengths, probably “turning off” the transcoder. No one’s playback shows up in my history.
1 Like
This just recently started happening for me when one remote user switched from a library loaned hotspot to Xfinity cable internet. Now no history is being logged and their activity only shows up when actively streaming. So perhaps the ISP connection has something to do with the history logging problem??
1 Like
I randomly see the same thing. I’ll know a user is watching something, and I will see network activity on the dashboard, but nothing will be showing in Now Playing, and it’ll never show up in that user’s play history.
She uses a 2nd gen Fire Stick.
1 Like
Same problem here too.
Have tried repairing the database. No difference.
Plex fails to log my activity but logs other users activity correctly.
Looking at my own play history in list view (click on my account in top users), all my play history is there. The graph showing play history does not seem to log any of these plays.
Server Version 1.19.4.2935
OS for the server is Ubuntu Mate 20.04
Client Version is 8.1.2.18135 (cb28855c) running on a 2017 Shield TV.
Issue also affects the latest Android client on my OnePlus 7T Pro.
My particular issues appears to have been solved. Clearing all authorised players and logged back in on all devices.
Plex server now seems to now be logging all my plays/activity.
I noticed the now playing didn’t show a user playing on my Shield TV. Despite having access on my Shield TV and being being able to play content, Doing the above sorted the issue.
1 Like
Just in case the Plex team ever read this thread, the issue in the OP is still occuring. To confirm, I have seen this happen on Windows and Ubuntu Plex servers with Android and iOS clients.
1 Like
Replying here with my own story. When I check in with my server it will show users watching/listening to something. However, when I log in later the media I witnessed them consuming is not in the history. As with others in this thread, I’m not sure if this is a bug or by design, but I think it would be best if ANYTHING users do on the server is logged and saved, even if they only watch half a movie or listen to part of an album.
1 Like
To be clear, the original issue and still existing, albeit occasional issue that I am experiencing is that no activity is seen on the dashboard or in the Plex logs (in debug mode) and Tautulli. The only way I know someone is watching a media items is a) because I am witnessing it on their client, and/or b) I can see the file being read from disk (and/or an rclone remote).
I’m concerned that this is likely happening occasionally to most, if not all Plex users without them even being aware of it. You only notice it if you are doing real-time monitoring of disk i/o or you happen to look at the dashboard when you know for sure a remote user is watching your media.
A larger concern I have due to the fact NOTHING is logged is whether security is also being circumvented. I have no evidence of such, but media is accessible without DEBUG level server logs logging anything, so how can I be sure? At DEBUG level I should be seeing many authentication events from the user watching my media. I see nothing.
The db is not updated with progress/watched status when this happens and so if the remote user stops/starts the media, it will start from the beginning. When they restart it usually works as expected and events are logged - but not always.
This is not isolated to a particular user or client device. Most of the time events are logged as expeced for everyone. Occassionally events are not logged for (any) one of my users.
I reported this over 18 months ago. I would have thought it now warrants some sort of response?
1 Like
Having the same issue as described by some above. User history shown on Plex server’s dashboard is not recording for clients, only for myself. I can see client’s streaming under “Now Playing” but no User History is documented on the Plex dashboard. Tautulli on the other hand is properly documenting all user history.
1 Like
That’s a different issue.
Doing some further testing, I’ve discovered that this appears to be a feature rather than a bug. Unless a user plays something until the end, the history does not log it. I feel like this shouldn’t be the case, but it appears to consistently happen regardless of the type of media. I vote that this should be changed so that any portion of a piece of media a user consumes, it should be tracked.
2 Likes
Its not about the history.
Again, the OP is about the complete and absolute lack of evidence of media being played in some limited but undetermined scenarios (i.e. I can’t find a pattern on server OS, Client OS, Client version, User). This means NOTHING reported in:
- Now Playing
- Dashboard History
- Plex logs (DEBUG level switched on)
- Tautulli logs
- Watched/Played Status
- Progress/Resume time
I can see:
- The media file disk i/o
- The network traffic
- The remote user telling me that they’re watching something while I’m monitoring Plex that shows NOTHING.
1 Like
