I’ve created three or four Collections in Plex and added my content on TIDAL to those collections. One collection has several dozen TIDAL albums in it. This has worked for weeks.
Today, I attempted to add a new album from TIDAL to an existing Collection on Plex, and am given the generic error of
" There was a problem updating this item."
I can add the album to a Plex playlist.
I have already added the album to Plex.
I have restarted my Plex server and checked for updates.
I have dozens of TIDAL albums across several existing Plex Collections.
I have tried adding another TIDAL album to the same Plex Collection, and to a different one, and receive the same error about
" There was a problem updating this item."
I have tried removing the album from my server named ‘mediaserver’ and adding it back, and then adding it to a Collection. This also does not work.
The log files showing error codes during this time are enclosed below and anonymized slightly.
{
"type": "log:message",
"level": 4,
"message": "[Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400",
"time": "2022-01-09T16:39:42.476Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2022-01-09T16:39:43.190Z"
},
{
"type": "ajax",
"url": "http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.39.1.2763-300bb607&X-Plex-Client-Identifier=jnwngggd5zrknfe8dnnt81yl&X-Plex-Platform=windows&X-Plex-Platform-Version=10.0.19043&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=ANONYMIZED-DESKTOP-COMPUTER&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Language=en",
"status": 0,
"headers": {
"Accept-Language": "en",
"Accept": "application/json"
},
"statusText": "error",
"time": "2022-01-09T16:39:44.482Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
"time": "2022-01-09T16:39:44.487Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
"time": "2022-01-09T16:39:44.487Z"
},
{
"type": "log:message",
"level": 1,
"message": "[Connections] All connections to [Loopback] failed",
"time": "2022-01-09T16:39:44.489Z"
},
{
"type": "log:message",
"level": 4,
"message": "[Servers] Found all servers = MediaServer, Another Server Not Relevant To This Case, plex.tv",
"time": "2022-01-09T16:39:44.489Z"
},
{
"type": "ajax",
"url": "http://127.0.0.1:32400?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.39.1.2763-300bb607&X-Plex-Client-Identifier=jnwngggd5zrknfe8dnnt81yl&X-Plex-Platform=windows&X-Plex-Platform-Version=10.0.19043&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=ANONYMIZED-DESKTOP-COMPUTER&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Language=en",
"status": 0,
"headers": {
"Accept-Language": "en",
"Accept": "application/json"
},
"statusText": "error",
"time": "2022-01-09T16:39:44.496Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2022-01-09T16:39:48.439Z"
},
{
"type": "log:message",
"level": 0,
"message": "{\n \"message\": \"Request failed with status code 400\",\n \"name\": \"Error\",\n \"stack\": \"Error: Request failed with status code 400\\n at e.exports (file:///C:/Program%20Files/Plex/Plex/web-client/js/933-933-0d4cec1635626a888db0-plex-4.71.0.20682-5e9f24d.js:2:469199)\\n at e.exports (file:///C:/Program%20Files/Plex/Plex/web-client/js/933-933-0d4cec1635626a888db0-plex-4.71.0.20682-5e9f24d.js:2:471622)\\n at XMLHttpRequest.y (file:///C:/Program%20Files/Plex/Plex/web-client/js/933-933-0d4cec1635626a888db0-plex-4.71.0.20682-5e9f24d.js:2:464521)\",\n \"status\": 400,\n \"data\": \"<html><head><title>Bad Request</title></head><body><h1>400 Bad Request</h1></body></html>\"\n}",
"time": "2022-01-09T16:39:48.452Z"
},
{
"type": "log:message",
"level": 3,
"message": "[Metrics] Updating session last interaction time",
"time": "2022-01-09T16:39:51.746Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/home/users?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.39.1.2763-300bb607&X-Plex-Client-Identifier=jnwngggd5zrknfe8dnnt81yl&X-Plex-Platform=windows&X-Plex-Platform-Version=10.0.19043&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=ANONYMIZED-DESKTOP-COMPUTER&X-Plex-Device-Screen-Resolution=1920x1017%2C1920x1080&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Token=TOKEN&X-Plex-Language=en",
"status": 200,
"headers": {
"Accept-Language": "en",
"Accept": "application/xml"
},
"responseLength": 483,
"time": "2022-01-09T16:39:51.904Z"
},
Please advise on how to resume normal functionality of my Plex Collections with TIDAL. Thanks!
