under that setting should be an “Available formats” setting to turn on or off specific codecs
Yep, all formats are enabled manually. DTS HD was the only one under “auto” which wasn’t enabled.
I did just check my cables and the one from the Samsung 905a soundbar to the Hisense TV is 2.1 High Speed / HEC but the HDMI from the Shield to the TV is only High Speed (I was mistaken with what it came with) so I think that’s where my issue is.
Thank you again for the tid-bit, might have taken me a while longer to look at my cables.
I’ll update again once I’ve acquired a High Speed cable / HEC for the Shield.
Unless the HDMI 2.1 cable I just picked up is bad, that sadly wasn’t the solution. Still getting buffering.
What were you playing? I can’t seem to find it. I do see things transcoding but guessing that is other folks playing things.
I’ve been jumping between The Shallows, John Wick, and The Fellowship of the Ring for my testing.
I wasn’t seeing any errors in the server logs, I’ve posted a few different sets. Which were you looking at?
I also enabled network logging on the shield for one of these sets, though I couldn’t tell you which one now, but even then I couldn’t see any of the client logs in there.
I was looking at both of them. Just seemed a bunch of transcoding going on but those also looked like other people streaming from you.
It might help to get the android logs as well.
Yeah, like I said above I did enable network logging but I still couldn’t see anything in the logs.
I’ll try the share debugging data option, John Wick is playing now with DV and Atmos, once it starts buffering I’ll send the data over.
Thank you for taking the time to look into this.
…So… Nvidia Shield doesn’t have the share debugging data option. I’ll have to try network logging again. Alright, enabling network logging and I’m only testing John Wick.
Was playing fine, then started buffering. Once it started playing again the Atmos logo was displayed on the screen. I downloaded the logs once the buffering stopped.
I had a glimmer of hope seeing an update for the beta Plex app on the Shield, sadly after installing the update (now on 9.4.0.33235) the buffering still occurs whether digital audio is set to passthrough or dolby digital plus on the TV.
Can you get the logs from the android TV app. I know you said you didn’t see anything but the devs are going to want to see them when I ask them about it.
I had network logging enabled in the logs above (2022-06-16_16-25-47.zip)
That seems to be the only way to get logs off the Shield, I don’t see a Help & Support section under Account to do Share Debugging.
Let me know if you can’t see anything in those logs above, if not I’ll have to try again.
Those looks like all your logs from the server. Android network logging does not write to those.
Please follow directions from android logs link I gave earlier.
Where does network logging log to?
This portion is non-existent on the Shield.
Share debugging data
It’s possible to get detailed device logs and email them to a specified address.
Tip!: The Share debugging data feature is able to capture more logs than standard Network Logging and in particular can capture additional information related to video playback. If you’re specifically having video playback issues, this is almost always a better choice.
Note : Share debugging data is not available on Android TV devices. Please use Network Logging instead.
Emailing the Logs
Sign In: Make sure you’ve signed in with your Plex account in the app under Settings > Account
Share debugging data: Go to Settings > Help & Support> Debugging > Share Debugging Data , which will open a new pre-formatted email in your default email application. The email will have some pre-filled details as well as an attachment of the device logs.
Enter Email Address and Send: If you’re contacted and instructed to send the email somewhere specific, enter that address as the recipient. Otherwise, you can simply send them to yourself.
Those are directions from the Mobile Device section of that article. Scroll down to the Android TV section.
My fault, standby.
Alright, let’s see if this is any better. Both of these logs should be mostly the same (done back to back) but one I grabbed after buffering with tv on passthrough, the other I grabbed with the tv on dolby plus.
tv passthrough on.txt (4.1 MB)
TV dolby plus.txt (4.2 MB)
Too high of a bitrate?
[BufferHelper] Assumed Bitrate: 128312, Segment Count: 15036
06-16 13:16:37.382 i: [BufferHelper] Detected memory pressure, reducing segment count to fit available memory: 512
06-16 13:16:37.383 i: [BufferHelper] Segment count: 3276
[Player][View] Layout has been measured with a size of 1920 x 1080 (1920 x 1080).
06-16 13:16:37.435 i: [MediaDecisionEngine] Server was happy with client's original decision
06-16 13:16:37.436 i: [MediaDecisionEngine] Decision: CanPlay: true CanDirectPlay: true CanDirectStreamVideo: true CanDirectStreamAudio: false CanDirectPlaySubtitle: false CanTranscodeSubtitle: false CanDisplayVideo: true
06-16 13:16:37.438 i: [LoadControl] New bitrate: 64156, Maximum: 64156
06-16 13:16:37.438 i: [MediaDecisionMediaSource] Resetting mappable types.
06-16 13:16:37.438 i: [ExoPlayer][EventLogger] surfaceSize [eventTime=0.34, mediaPos=0.00, window=0, period=0, 1920, 1080]
06-16 13:16:37.442 i: [BufferHelper] Assumed Bitrate: 128312, Segment Count: 15036
06-16 13:16:37.442 i: [BufferHelper] Detected memory pressure, reducing segment count to fit available memory: 512
06-16 13:16:37.443 i: [BufferHelper] Segment count: 3276
06-16 13:16:37.443 i: [BufferHelper] Assumed Bitrate: 128312, Segment Count: 15036
06-16 13:16:37.443 i: [BufferHelper] Detected memory pressure, reducing segment count to fit available memory: 512
06-16 13:16:37.443 i: [BufferHelper] Segment count: 3276
I’m just taking shots in the dark here.
sounds like it and am wondering if you clear the cache for the app ( not the data) does it work for a while. I recall some one else mentioning something about app running out of memory
I’ll give that a shot and let you know.
Definitely playing longer, no buffering yet and I’m much further into the movie and Atmos doesn’t keep popping up.
Would this be a lack of ram issue with the Shield or an app tweak?
Full disclaimer, I also ran into issues with my Shield (lost all sound) forcing me to factory reset it. I don’t think that played a big role here, but I felt it should be mentioned.
I’ll update again if I make it to the end of the movie.
