Nvidia Shield audio trouble

Plex Players Streaming Devices
1

Server Version#: 1.32.5.7349
Player Version#: 9.29.0.3217

For the last few days I have had issues with media starting in a paused state and when I hit play there is no audio. Usually a reboot will fix it for a short time. Below file was DTS-HD audio. I have seen it with AC3 also.


08-07 15:16:53.915  i: [ExoPlayer][EventLogger] videoInputFormat [eventTime=75.86, mediaPos=16.90, window=0, period=0, id=0, mimeType=video/avc, bitrate=17899114, codecs=h264, res=1920x1080, fps=23.976025]
08-07 15:16:53.915  e: [ExoPlayer][ExoPlayerImplInternal] Playback error
  androidx.media3.exoplayer.ExoPlaybackException: MediaCodecAudioRenderer error, index=3, format=Format(1, null, null, audio/vnd.dts.hd, dts, -1, english, [-1, -1, -1.0, null], [6, 48000]), format_supported=NO_UNSUPPORTED_TYPE
      at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:370)
      at android.os.Handler.dispatchMessage(Handler.java:102)
      at android.os.Looper.loop(Looper.java:223)
      at android.os.HandlerThread.run(HandlerThread.java:67)
  Caused by: androidx.media3.exoplayer.mediacodec.MediaCodecRenderer$DecoderInitializationException: Decoder init failed: [-49999], Format(1, null, null, audio/vnd.dts.hd, dts, -1, english, [-1, -1, -1.0, null], [6, 48000])
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.maybeInitCodecWithFallback(SourceFile:202)
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.maybeInitCodecOrBypass(SourceFile:150)
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.onInputFormatChanged(SourceFile:38)
      at androidx.media3.exoplayer.audio.MediaCodecAudioRenderer.onInputFormatChanged(SourceFile:11)
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.readSourceOmittingSampleData(SourceFile:22)
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.render(SourceFile:29)
      at androidx.media3.exoplayer.ExoPlayerImplInternal.doSomeWork(SourceFile:98)
      at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:226)
      ... 3 more
2

Which Shield do you have? it is connected directly to TV or using a receiver or soundbar?

3

Directly to tv eARC to soundbar. For now I left the beta program and went back to 9.28.0 which is working fine. I can opt back in and do more testing if needed.

4

I’ll let you know. Gonna see if anyone on our end can reproduce. I was not able to myself unfortunately

5

I also deal with this problem constantly. Basically the exact same use case. 5.1 audio going from Shield to TV to AVR via ARC, there is a ~1 second cutout of audio approximately 7 seconds after pressing play, or resuming from pause, every single time. Often, audio will become out of sync once it comes back in.

6

Same thing just started happening to me. My kids are rewatching shows they watch all the time and now all the sudden those files won’t play. Same issue with it starting it paused state and then no audio. Rebooting hasn’t helped. Those same issues play fine on my iOS devices.

7

Same problem at my end. Shield client on latest version running from Windows server version 132.5. Sometimes - not always vids start up paused then after hitting play their is no sound.

Rolled back to client version 9.28 all is ok

8

I have similar issue with Plex playing music in my Nvidia Shield, I play a song, but when I change to another song, the previous song keeps playing, then both songs are playing at the same time.

9

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