NVidia Shield new issue: "Direct Play is disabled"

Plex Players Player Betas
1

Server Version#: 1.21.2.3943
Player Version#: 8.12.2.22740

Hi all,

Ran into a new issue tonight that wasn’t there yesterday - my NVidia Shield (2019) can’t seem to direct play anything from my server anymore, regardless of whether it’s h264, hevc, etc., I get the same transcoding reason:

Codec (h264) not supported in Container (mkv)

Direct play works on my native TV app, phone, other devices for the same media. Just not the Shield.

Logs are as follows:

Jan 27, 2021 22:45:42.606 [0x7fb4c7fff700] DEBUG - [Transcode] Codecs: Testing with profile 'High'
Jan 27, 2021 22:45:42.656 [0x7fb4c7fff700] DEBUG - [Transcode] Scaled up video bitrate to 11208Kbps based on 1.500000x fudge factor.
Jan 27, 2021 22:45:42.657 [0x7fb4c7fff700] DEBUG - [Transcode] MDE: Selected protocol hls; container: mkv
Jan 27, 2021 22:45:42.657 [0x7fb4c7fff700] DEBUG - [Transcode] MDE: analyzing media item 2457130
Jan 27, 2021 22:45:42.657 [0x7fb4c7fff700] DEBUG - [Transcode] MDE: Soul (2020): Direct Play is disabled
Jan 27, 2021 22:45:42.657 [0x7fb4c7fff700] DEBUG - [Transcode] MDE: Soul (2020): media must be transcoded in order to use the hls protocol
Jan 27, 2021 22:45:42.657 [0x7fb4c7fff700] DEBUG - [Transcode] MDE: Soul (2020): no direct play video profile exists for http/mkv/h264
Jan 27, 2021 22:45:42.657 [0x7fb4c7fff700] DEBUG - [Transcode] MDE: Soul (2020): no direct play video profile exists for http/mkv/h264/eac3
Jan 27, 2021 22:45:42.657 [0x7fb4c7fff700] DEBUG - [Transcode] MDE: Soul (2020): selected embedded subtitle stream is not the first embedded subtitle stream
Jan 27, 2021 22:45:42.657 [0x7fb4c7fff700] DEBUG - [Transcode] MDE: Soul (2020): Direct Streaming is disabled, so video stream will be transcoded
Jan 27, 2021 22:45:42.657 [0x7fb4c7fff700] DEBUG - [Transcode] MDE: Soul (2020): no remuxable profile found, so video stream will be transcoded

As best I can tell, Direct Play is not disabled anywhere (quality is set to maximum) and there doesn’t appear to be a “force direct play” option in the Shield TV app.

Any thoughts greatly appreciated!

2

getting same/similar, reported internally, thanks for report

3

It seems to be tied to the BETA version of the plex app on the Shield.
I dropped out of the Beta program and installed the public version, and the issue went away

4

Can you advise exactly how you did that? Was it from the Shield > Apps > Manage Apps section? Any guidance would be greatly appreciated!

5

Affects Android mobile as well.

Movie direct played on 8.12.1.22702
Audio & video transcode on 8.12.2.22740
Pixel 3a XL, Android 11
PMS 1.21.2.3943 on DS918+.

6

Thanks for the reports on this, a fix is being rolled out ASAP and should be available on the beta in the next few hours.

2 Likes
7

Good to hear, I was about to roll back to the previous beta player.

8

Here is the link to get into the beta -

And here is the link to leave -

1 Like
9

I suddenly have the same issue in my Android box.
Yesterday night everything played fine, but since today morning I cannot play almost anything,
As far as I know I’m not in the beta program.
So why am I affected?

1 Like
10

I just updated to the beta that was released 6 hours ago (3 hours after your post) and it still shows the issue for me on my sony tv

1 Like
11

Thanks for the quick fix.

Back to direct play with version 8.12.2.22745.

Pixel 3a XL, Android 11
PMS 1.21.2.3943 on DS918+.

12

im getting this same error, direct play disabled. Server version 1.21.3.4046, player version 8.13.0.22986. Is there any update or fix for this?

13

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