Server Version#:NVIDIA SHIELD PRO
Player Version#: NVIDIA SHIELD PRO
Hi,
I cannot hear the video/ films sound that are ac3 sound using the PLEX as a server on the SHIELD PRO 2019. If I transcode then I can hear the converted aac sound.
If I use the VLC app on SHIELD and I can hear the ac3 sound & checking settings confirms this.
If I use the PLEX TV LG app, PLEX Xbox one X app, Windows PC, I can hear the ac3 (original sound) all OK.
I have read many posts & tried multiple suggestions.
To me the issue seems to be with the PLEX APP ON NVIDIA SHIELD.
Has anyone found a fix for this so ac3 will work on the NVIDIA SHIELD PLEX app?
Is PLEX working to fix the app?
Thanks for the response. I have the shield pro 2019 connected via hdmi to a Samsung Soundbar that can handle codec etc. I have toggled pass through on and off several times in the plex app, checked the sound settings are correct on the shield & tried other multiple recommendations in forums, but nothing I do will get it to work. If i use xbox, or tv apps, no problems.
I have a 2 Terrabyte drive as the storage with usb 3 connected to the shield & have tried both as internal & external/ added storage, no difference, the plex app will not play ac3.
I have tried the KODI app on shield and this works perfectly fine. To be honest, apart from a few more settings to play with, the KODI app seems much more superior to Plex in that everything I have tried to do in KODI works straight away without issue.
Plex just gives multiple problems. I have 109 MBPS internet everything is wired. I do not have any issues with anything else, it all works, all apart from the Plex app on shield.
Like many others, after much investigation, time & experimenting, it all points to the Plex app on shield that is the problem.
Unless a solution come up quick, I think I will stick to KODI.
