I finished a chat yesterday with Nvidia about the Nvidia Shield TV Pro being out of stock at amazon.ca for two months. They said it is discontinued, but that the 16 GB model will still be made. Here is the chat.
[02:57:12 PM]Hi, my name is Sen. How may I help you?
[02:58:21 PM]James Elliott: Hi, Sen. I am trying to order an Nvidia Shield Pro from Amazon.ca (I am in Canada). Amazon.ca doesn't have any in stock, however, and hasn't for almost two months. Do you know why this is?
[02:58:44 PM]Sen: Please be assured that I will do my best to help you or point you to the right direction.
[02:58:51 PM]James Elliott: Thank you.
[03:00:10 PM]Sen: Please give me some time to check this
[03:01:16 PM]James Elliott: No problem.
[03:03:16 PM]Sen: Thank You for your patience
[03:03:48 PM]Sen: Unfortunately SHIELD TV Pro is End of Life. Which means we have stopped manufacturing this.
[03:05:33 PM]Sen: It is still available in this web-link ( as long as they have the stock) :
[03:11:23 PM]James Elliott: How could that be? It was only introduced in 2017.
[03:11:37 PM]James Elliott: Is Nvidia planning on making a new version of the Shield?
[03:11:59 PM]Sen: As per the information we have, we have stopped manufacturing this for future
[03:11:58 PM]James Elliott: Has the regular Nvidia Shield TV (16 GB) also been discontinued?
[03:12:33 PM]Sen: No, regular SHIELD TV 16 GB will be available. No plan to discontinue it in future
[03:13:35 PM]James Elliott: Can you find out for me what led to the decision to discontinue the Shield Pro?
[03:14:14 PM]Sen: Let me check
[03:14:21 PM]James Elliott: Thank you.
[03:14:29 PM]Sen: You are welcome
[03:24:12 PM]James Elliott: What have you learned?
[03:24:45 PM]Sen: We do not have any information why NVIDIA has stopped manufacturing SHIELD TV Pro
[03:25:40 PM]James Elliott: You talk as if Nvidia is some third party. You are Nvidia.
[03:25:46 PM]James Elliott: How could you not know why?
[03:27:11 PM]Sen: We are NVIDIA Support agent, these information should be with NVIDIA developers. We do not have that information or access to that.
[03:27:34 PM]James Elliott: Okay, so how do I contact the developers?
[03:29:22 PM]Sen: Give me some time to discuss with other experts here
[03:31:08 PM]James Elliott: No problem.
[03:35:31 PM]Sen: Thank You for your patience
[03:36:12 PM]Sen: Here we do not have that information. So I have to escalate this case to higher level of support. They will read the entire chat script and get back to you through email in 24-48 hours.
[03:38:58 PM]James Elliott: What is the chat ID for this chat?
[03:40:30 PM]Sen: 180131-000728
[03:41:40 PM]James Elliott: Has the remote control that came with the Shield TV Pro also been discontinued? It is my understanding that the Shield TV and Shield TV Pro come with slightly different remote controls.
[03:42:35 PM]Sen: Remote Control is not discontinued
[03:43:06 PM]Sen: You are right, both are different and both are and will be in production
[03:44:13 PM]James Elliott: So, one of your higher support agents will email me back within a day or two about the discontinuation of the Pro?
[03:44:48 PM]Sen: Yes