Odd behavior - its like transcoder is broken?

Plex Media Server Desktops & Laptops
1
Distributor ID: Ubuntu
Description: Ubuntu 20.04.2 LTS
Release: 20.04
Codename: focal

PMS Version : 1.21.2.3943-a91458577

Hi guys.

Ive been running PMS for ages on my Ubuntu server without any problems ,… so far. :slight_smile:

Today im starting to have problems with external streaming.

For example:

Streaming to my TV via LAN, works with media content present locally on the server and externally mounted to Googledrive . Everything works fine.

If I try to start up via Safari on Mac - well the local content partly works. External Google drive content . Not working. I can see that the server starts to transcode - its doing something and the CPU is working, but nothing is streaming.
When I start up via Plex app on IOS , working perfectly

When I use Safari on my MAC - Some of the Gdrive content works, and other do not.
The media I cant stream, copies perfectly from the mount and locally to the server with full speed.

My port for external connection is open - testet working.

I have tried to reinstall the PMS by -f command , still the same issue.

Any ideas what’s wrong here?

From the PMS log I see a lot of these errors:

Feb 04, 2021 22:54:13.000 [0x7efc3bff7700] ERROR - [Transcoder] [eac3_eae @ 0x1679a80] EAE timeout! EAE not running, or wrong folder? Could not read ‘/tmp/pms-1b04282e-70c9-4e18-b603-64665e4e77c0/EasyAudioEncoder/Convert to WAV (to 8ch or less)/57wl5ll0e3iamrksxbtogqjc_8387-0-37.wav’
Feb 04, 2021 22:54:13.000 [0x7efc3f7fe700] ERROR - [Transcoder] [eac3_eae @ 0x1679a80] error reading output
Feb 04, 2021 22:54:13.000 [0x7efc3effd700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error

Thanks

2

Update:
Delete all folders - rescanned, seems to have fixed most of the content, but still getting transcoder errors:

Feb 05, 2021 08:28:04.276 [0x7f943840b700] INFO - Plex Media Server v1.21.2.3943-a91458577 - Ubuntu PC x86_64 - build: linux-x86_64 debian - GMT 01:00
Feb 05, 2021 08:28:04.276 [0x7f943840b700] INFO - Linux version: 20.04.2 LTS (Focal Fossa), language: en-US
Feb 05, 2021 08:28:04.276 [0x7f943840b700] INFO - Processor Intel(R) Core(TM) i3-8109U CPU @ 3.00GHz
Feb 05, 2021 08:28:04.276 [0x7f943840b700] INFO - /usr/lib/plexmediaserver/Plex Media Server
Feb 05, 2021 08:28:04.278 [0x7f9439180100] INFO - SQLITE3:(nil), 283, recovered 575 frames from WAL file /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db-wal
Feb 05, 2021 08:28:04.316 [0x7f9439180100] INFO - SQLITE3:(nil), 283, recovered 336 frames from WAL file /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.blobs.db-wal
Feb 05, 2021 08:28:04.327 [0x7f9439180100] INFO - [CERT/OCSP] Successfully retrieved response from cache.
Feb 05, 2021 08:28:05.773 [0x7f9419ffb700] INFO - LibraryUpdateManager path watching is disabled
Feb 05, 2021 08:28:06.274 [0x7f942effd700] WARN - Crash: Crash reporting disabled
Feb 05, 2021 08:28:07.141 [0x7f941a7fc700] INFO - Sync: downloaded 0 sync list(s) with 0 sync items(s): 0 new, 0 updated, 0 deleted
Feb 05, 2021 08:28:07.141 [0x7f93fbfff700] WARN - Sync: local sync directory "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/Transcode/Sync+" does not exist
Feb 05, 2021 08:28:07.818 [0x7f942ffff700] WARN - MyPlex: attempted a reachability check but we're not yet mapped.
Feb 05, 2021 08:28:18.057 [0x7f941affd700] WARN - NAT: PMP, got an error: Not Supported by gateway.
Feb 05, 2021 08:46:55.141 [0x7f942d7fa700] INFO - AutoUpdate: no updates available
Feb 05, 2021 08:46:55.850 [0x7f93f97fa700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Feb 05, 2021 08:46:55.852 [0x7f93f97fa700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Feb 05, 2021 08:46:55.855 [0x7f93f97fa700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Feb 05, 2021 08:46:55.859 [0x7f93f97fa700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Feb 05, 2021 08:46:55.865 [0x7f93f97fa700] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Feb 05, 2021 08:46:57.991 [0x7f942cff9700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:47:12.694 [0x7f93da7fc700] WARN - SLOW QUERY: It took 1960.000000 ms to retrieve 1 items.
Feb 05, 2021 08:47:17.114 [0x7f942d7fa700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:40.617 [0x7f942d7fa700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:40.646 [0x7f942dffb700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:40.860 [0x7f942cff9700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:45.160 [0x7f942effd700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:47.522 [0x7f93fbfff700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:47.522 [0x7f941bfff700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:49.162 [0x7f942cff9700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:49.180 [0x7f942d7fa700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:49.993 [0x7f942d7fa700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:50.198 [0x7f93fbfff700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:52.197 [0x7f942dffb700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:52.213 [0x7f942d7fa700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:54.543 [0x7f942dffb700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:54.558 [0x7f942effd700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:48:54.798 [0x7f942cff9700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:49:49.699 [0x7f941b7fe700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:49:53.075 [0x7f941b7fe700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:49:54.835 [0x7f942d7fa700] INFO - [Transcode] CodecManager: starting EAE at "/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder"
Feb 05, 2021 08:50:01.000 [0x7f942d7fa700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-0.wav'
Feb 05, 2021 08:50:01.000 [0x7f93f97fa700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:01.000 [0x7f942d7fa700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:04.000 [0x7f942d7fa700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-1.wav'
Feb 05, 2021 08:50:04.000 [0x7f93f97fa700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:04.000 [0x7f942d7fa700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:07.000 [0x7f942d7fa700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-2.wav'
Feb 05, 2021 08:50:07.000 [0x7f93f97fa700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:07.000 [0x7f942d7fa700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:10.000 [0x7f942cff9700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-3.wav'
Feb 05, 2021 08:50:10.001 [0x7f942cff9700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:10.001 [0x7f942cff9700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:13.000 [0x7f942cff9700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-4.wav'
Feb 05, 2021 08:50:13.000 [0x7f942cff9700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:13.000 [0x7f942cff9700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:16.000 [0x7f942cff9700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-5.wav'
Feb 05, 2021 08:50:16.000 [0x7f942cff9700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:16.000 [0x7f942cff9700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:19.000 [0x7f942cff9700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-6.wav'
Feb 05, 2021 08:50:19.000 [0x7f942cff9700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:19.000 [0x7f942cff9700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:22.000 [0x7f941a7fc700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-7.wav'
Feb 05, 2021 08:50:22.000 [0x7f941a7fc700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:22.000 [0x7f941a7fc700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:25.000 [0x7f93dbfff700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-8.wav'
Feb 05, 2021 08:50:25.000 [0x7f93dbfff700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:25.000 [0x7f93dbfff700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:28.000 [0x7f93dbfff700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-9.wav'
Feb 05, 2021 08:50:28.000 [0x7f93dbfff700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:28.000 [0x7f93dbfff700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:31.000 [0x7f93dbfff700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-10.wav'
Feb 05, 2021 08:50:31.000 [0x7f93dbfff700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:31.000 [0x7f93dbfff700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:32.354 [0x7f93dbfff700] INFO - AutoUpdate: no updates available
Feb 05, 2021 08:50:34.000 [0x7f93cbfff700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-11.wav'
Feb 05, 2021 08:50:34.001 [0x7f93cbfff700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:34.001 [0x7f93cbfff700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:37.000 [0x7f93dbfff700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-12.wav'
Feb 05, 2021 08:50:37.000 [0x7f93dbfff700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:37.000 [0x7f93dbfff700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:37.233 [0x7f93ca7fc700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:50:40.000 [0x7f93ca7fc700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-13.wav'
Feb 05, 2021 08:50:40.000 [0x7f93c97fa700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:40.000 [0x7f93c9ffb700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:43.000 [0x7f93ca7fc700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-14.wav'
Feb 05, 2021 08:50:43.000 [0x7f93c97fa700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:43.000 [0x7f93c9ffb700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:46.000 [0x7f93ba7fc700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-15.wav'
Feb 05, 2021 08:50:46.000 [0x7f93c9ffb700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:46.000 [0x7f93c97fa700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:49.000 [0x7f93ca7fc700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-16.wav'
Feb 05, 2021 08:50:49.000 [0x7f93c9ffb700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:49.000 [0x7f93c97fa700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:52.000 [0x7f93c97fa700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-17.wav'
Feb 05, 2021 08:50:52.000 [0x7f93c9ffb700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:52.000 [0x7f93c97fa700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:54.499 [0x7f9395ff3700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:50:54.516 [0x7f93967f4700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:50:55.000 [0x7f93c97fa700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-18.wav'
Feb 05, 2021 08:50:55.001 [0x7f9394ff1700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:55.001 [0x7f93957f2700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:50:58.000 [0x7f93967f4700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/x8limjwq5hi7wtmxxpcujadz_98473-0-19.wav'
Feb 05, 2021 08:50:58.000 [0x7f93957f2700] ERROR - [Transcoder] [eac3_eae @ 0x11fca80] error reading output
Feb 05, 2021 08:50:58.000 [0x7f93c9ffb700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:51:00.315 [0x7f942cff9700] WARN - [Transcode/x8limjwq5hi7wtmxxpcujadz] Transcode runner appears to have died.
Feb 05, 2021 08:51:00.317 [0x7f93f9ffb700] WARN - [Transcode/x8limjwq5hi7wtmxxpcujadz] Transcode runner appears to have died.
Feb 05, 2021 08:51:00.338 [0x7f93ca7fc700] WARN - [Transcode/x8limjwq5hi7wtmxxpcujadz] Transcode runner appears to have died.
Feb 05, 2021 08:51:00.343 [0x7f93f9ffb700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:51:00.354 [0x7f941bfff700] WARN - [Transcode/x8limjwq5hi7wtmxxpcujadz] Transcode runner appears to have died.
Feb 05, 2021 08:51:00.354 [0x7f93d8ff9700] WARN - [Transcode/x8limjwq5hi7wtmxxpcujadz] Transcode runner appears to have died.
Feb 05, 2021 08:51:00.358 [0x7f942d7fa700] WARN - [Transcode/x8limjwq5hi7wtmxxpcujadz] Transcode runner appears to have died.
Feb 05, 2021 08:51:00.361 [0x7f93ba7fc700] WARN - [Transcode/x8limjwq5hi7wtmxxpcujadz] Transcode runner appears to have died.
Feb 05, 2021 08:51:00.393 [0x7f93d97fa700] WARN - [Transcode/x8limjwq5hi7wtmxxpcujadz] Transcode runner appears to have died.
Feb 05, 2021 08:51:00.402 [0x7f93fbfff700] WARN - [Transcode/x8limjwq5hi7wtmxxpcujadz] Transcode runner appears to have died.
Feb 05, 2021 08:51:00.403 [0x7f93cbfff700] WARN - [Transcode/x8limjwq5hi7wtmxxpcujadz] Transcode runner appears to have died.
Feb 05, 2021 08:51:47.459 [0x7f9395ff3700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:51:59.379 [0x7f9395ff3700] ERROR - [Transcoder] [mp4 @ 0x1cf1cc0] Application provided duration: -32 / timestamp: 480232 is out of range for mov/mp4 format
Feb 05, 2021 08:52:01.820 [0x7f9434cd5700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:52:01.832 [0x7f9395ff3700] WARN - SLOW QUERY: It took 380.000000 ms to retrieve 14 items.
Feb 05, 2021 08:52:01.836 [0x7f93967f4700] WARN - SLOW QUERY: It took 400.000000 ms to retrieve 14 items.
Feb 05, 2021 08:52:01.845 [0x7f9399ffb700] WARN - SLOW QUERY: It took 430.000000 ms to retrieve 47 items.
Feb 05, 2021 08:52:01.853 [0x7f939a7fc700] WARN - [Transcode/7msdch7rd6sn6o7t5u6m1wfw] Transcode runner appears to have died.
Feb 05, 2021 08:52:21.225 [0x7f93d9ffb700] ERROR - Unknown metadata type: folder
Feb 05, 2021 08:55:56.989 [0x7f9395ff3700] WARN - [Transcode] CodecManager: EAE exited with code 13. Restarting.
Feb 05, 2021 08:55:56.989 [0x7f9395ff3700] INFO - [Transcode] CodecManager: starting EAE at "/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder"
Feb 05, 2021 08:56:02.000 [0x7f942dffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-0.wav'
Feb 05, 2021 08:56:02.004 [0x7f93d9ffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:02.004 [0x7f9395ff3700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:05.000 [0x7f942dffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-1.wav'
Feb 05, 2021 08:56:05.001 [0x7f9395ff3700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:05.001 [0x7f93d9ffb700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:08.000 [0x7f942dffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-2.wav'
Feb 05, 2021 08:56:08.000 [0x7f93d9ffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:08.000 [0x7f9395ff3700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:11.000 [0x7f942d7fa700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-3.wav'
Feb 05, 2021 08:56:11.000 [0x7f942d7fa700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:11.000 [0x7f942d7fa700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:14.000 [0x7f941bfff700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-4.wav'
Feb 05, 2021 08:56:14.000 [0x7f941bfff700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:14.000 [0x7f941bfff700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:17.000 [0x7f941bfff700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-5.wav'
Feb 05, 2021 08:56:17.000 [0x7f941bfff700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:17.000 [0x7f941bfff700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:20.000 [0x7f941bfff700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-6.wav'
Feb 05, 2021 08:56:20.001 [0x7f941bfff700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:20.001 [0x7f941bfff700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:23.000 [0x7f942cff9700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-7.wav'
Feb 05, 2021 08:56:23.000 [0x7f942cff9700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:23.000 [0x7f942cff9700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:26.000 [0x7f93f9ffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-8.wav'
Feb 05, 2021 08:56:26.000 [0x7f93f9ffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:26.000 [0x7f93f9ffb700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:29.000 [0x7f93f9ffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-9.wav'
Feb 05, 2021 08:56:29.003 [0x7f93f9ffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:29.004 [0x7f93f9ffb700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:32.000 [0x7f93f9ffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-10.wav'
Feb 05, 2021 08:56:32.001 [0x7f93f9ffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:32.001 [0x7f93f9ffb700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:33.391 [0x7f93f9ffb700] INFO - AutoUpdate: no updates available
Feb 05, 2021 08:56:35.000 [0x7f93f97fa700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-11.wav'
Feb 05, 2021 08:56:35.000 [0x7f93f97fa700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:35.001 [0x7f93f97fa700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:38.000 [0x7f93f9ffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-12.wav'
Feb 05, 2021 08:56:38.000 [0x7f93f9ffb700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:38.000 [0x7f93f9ffb700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:41.000 [0x7f93d8ff9700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-13.wav'
Feb 05, 2021 08:56:41.001 [0x7f93d8ff9700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:41.001 [0x7f93d8ff9700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:44.000 [0x7f93d8ff9700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-14.wav'
Feb 05, 2021 08:56:44.000 [0x7f93d8ff9700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:44.001 [0x7f93d8ff9700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:47.000 [0x7f93d8ff9700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-15.wav'
Feb 05, 2021 08:56:47.000 [0x7f93cbfff700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:47.000 [0x7f93d8ff9700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:50.000 [0x7f93cbfff700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-16.wav'
Feb 05, 2021 08:56:50.000 [0x7f93d8ff9700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:50.000 [0x7f93cbfff700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error
Feb 05, 2021 08:56:53.000 [0x7f93d8ff9700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fd52a670-a8c2-4c58-9889-5d5aeca8af5c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/8vpehp31lasup75cjehw7rzx_99102-0-17.wav'
Feb 05, 2021 08:56:53.000 [0x7f93cbfff700] ERROR - [Transcoder] [eac3_eae @ 0xa53980] error reading output
Feb 05, 2021 08:56:53.000 [0x7f93d8ff9700] ERROR - [Transcoder] Error while decoding stream #0:5: Input/output error

MODERATOR EDIT: Reduced long snippet with code formatting

3

Update:

I have the same file. Works on IOS ( safari without any problems ) , tried via Chrome Browser , dont work :frowning:

5

Dont know @zimou13_outlook_com .

Ive never seen this issue before , of course Plex have had it problems over time and with new updates etc. But I never encountered a problem with the transcoder before.

6

I’m experiencing something similar, known good videos stop playing, delete the codecs folder, analyse the library, and the files play ok, then a few days later it’s like the codecs are corrupt it doesn’t play, repeat the deletion etc and it’s ok.
Really frustration, I have to do it again now, hence my search.
Also on Ubuntu, latest plex.
I posted “codecs Corrupting” 2 days ago

1 Like
7

Hi @Julianh .

Im happy to know that im not the only once who experience these problems.

What should I do step by step to get this to work again ? :slight_smile:

8

Need DEBUG log files ZIP with this captured in it please.
Snippets don’t provide enough unless you know exactly what we’re looking for.

Be advised, there is a known condition, not yet diagnosed, where the EAE goes goofy during transcoding due to inotify user_watches.

There is also one observed instance where the EAE did not unzip after download.
(remedied by hand and not yet recurred)

1 Like
9

Hi @ChuckPa

Will post log in PM .

Will enable everything in logs.

Odd thing is:

On local LAN after reinstall:

What is working ?

TV
IOS APP (4G)
IOS Safari (4G)
IOS APP (LAN)

———-

What dont work.

PC - Chrome
PC - IE

Observations: Play via above = status in controll panal shows media running, no
Streaming.

Htop shows CPU usage going crazy , seing transcoder details…

Logs shows errors!

Posting logs to Chuck tomorrow z😊

10

I don’t care about htop. – tooo many ways to misconfigure it and get misleading info.

regular top is more than enough.

(if customization is desired, I will share my tweaks to .toprc)

11

I believe I have been experiencing the same issue as above. Attaching my logs in case it helps in finding a solution. Plex Media Server Logs_2021-02-05_20-22-26.zip (2.7 MB)

12

@Darklord62291

This is a damged codec (if multiple) or just a bad video. It errors on reading the WEBM MKV file.

Feb 05, 2021 20:05:00.207 [0x7f623bfff700] DEBUG - Request: [73.31.217.48:63531 (WAN)] GET /statistics/bandwidth?timespan=6 (10 live) GZIP Signed-in Token (Darklord6229)
Feb 05, 2021 20:05:00.211 [0x7f6277fff700] DEBUG - Completed: [73.31.217.48:63531] 200 GET /statistics/bandwidth?timespan=6 (10 live) GZIP 4ms 2023 bytes (pipelined: 394)
Feb 05, 2021 20:05:00.627 [0x7f6277fff700] DEBUG - Auth: authenticated user 1 as Darklord6229
Feb 05, 2021 20:05:00.627 [0x7f623affd700] DEBUG - Request: [73.31.217.48:63531 (WAN)] GET /statistics/resources?timespan=6 (10 live) GZIP Signed-in Token (Darklord6229)
Feb 05, 2021 20:05:00.628 [0x7f62777fe700] DEBUG - Completed: [73.31.217.48:63531] 200 GET /statistics/resources?timespan=6 (10 live) GZIP 1ms 720 bytes (pipelined: 395)
Feb 05, 2021 20:05:01.209 [0x7f623bfff700] ERROR - [Transcoder] [matroska,webm @ 0xe00740] Read error
Feb 05, 2021 20:05:01.217 [0x7f62777fe700] DEBUG - Auth: authenticated user 1 as Darklord6229
Feb 05, 2021 20:05:01.217 [0x7f623affd700] DEBUG - Request: [73.31.217.48:63531 (WAN)] GET /statistics/bandwidth?timespan=6 (10 live) GZIP Signed-in Token (Darklord6229)
Feb 05, 2021 20:05:01.221 [0x7f6277fff700] DEBUG - Completed: [73.31.217.48:63531] 200 GET /statistics/bandwidth?timespan=6 (10 live) GZIP 4ms 2041 bytes (pipelined: 396)
Feb 05, 2021 20:05:01.223 [0x7f623bfff700] ERROR - [Transcoder] [matroska,webm @ 0xe00740] Read error
Feb 05, 2021 20:05:01.232 [0x7f623affd700] ERROR - [Transcoder] [matroska,webm @ 0xe00740] Read error
Feb 05, 2021 20:05:01.234 [0x7f623bfff700] DEBUG - Request: [127.0.0.1:42574 (Loopback)] PUT /video/:/transcode/session/0810a60b-5a2f-4db1-af1d-b373fbdee944-1534/9e51102b-611e-4abd-9e43-c883d1e25d09/progress?duration=6888.768000 (10 live) Signed-in Token (Darklord6229) (range: bytes=0-) 
Feb 05, 2021 20:05:01.234 [0x7f6239ffb700] DEBUG - [Transcode] Started session successfully: 0810a60b-5a2f-4db1-af1d-b373fbdee944-1534
Feb 05, 2021 20:05:01.234 [0x7f62777fe700] DEBUG - Completed: [127.0.0.1:42574] 204 PUT /video/:/transcode/session/0810a60b-5a2f-4db1-af1d-b373fbdee944-1534/9e51102b-611e-4abd-9e43-c883d1e25d09/progress?duration=6888.768000 (10 live) 0ms 203 bytes (pipelined: 25) (range: bytes=0-) 
Feb 05, 2021 20:05:01.351 [0x7f6277fff700] DEBUG - Auth: authenticated user 1 as Darklord6229
Feb 05, 2021 20:05:01.351 [0x7f623affd700] DEBUG - Request: [73.31.217.48:63531 (WAN)] GET /status/sessions (10 live) GZIP Signed-in Token (Darklord6229)
Feb 05, 2021 20:05:01.351 [0x7f623affd700] DEBUG - [Now] Adding 0 sessions.
Feb 05, 2021 20:05:01.351 [0x7f62777fe700] DEBUG - Completed: [73.31.217.48:63531] 200 GET /status/sessions (10 live) GZIP 0ms 350 bytes (pipelined: 397)
Feb 05, 2021 20:05:01.736 [0x7f623bfff700] DEBUG - [Transcode] Transcoder: session 0810a60b-5a2f-4db1-af1d-b373fbdee944-1534 indicated fallback to software decoding
Feb 05, 2021 20:05:02.225 [0x7f6277fff700] DEBUG - Auth: authenticated user 1 as Darklord6229
Feb 05, 2021 20:05:02.225 [0x7f623bfff700] DEBUG - Request: [73.31.217.48:63531 (WAN)] GET /statistics/bandwidth?timespan=6 (10 live) GZIP Signed-in Token (Darklord6229)
Feb 05, 2021 20:05:02.231 [0x7f6277fff700] DEBUG - Completed: [73.31.217.48:63531] 200 GET /statistics/bandwidth?timespan=6 (10 live) GZIP 6ms 2051 bytes (pipelined: 398)
Feb 05, 2021 20:05:02.321 [0x7f623bfff700] ERROR - [Transcoder] [matroska,webm @ 0xe00740] Read error
Feb 05, 2021 20:05:02.407 [0x7f623affd700] DEBUG - [Transcode] Transcoder segment range: 0 - 0 (-1)
Feb 05, 2021 20:05:02.407 [0x7f623bfff700] DEBUG - [Transcode] Transcoder segment range: 0 - 0 (0)
Feb 05, 2021 20:05:02.429 [0x7f627ffff700] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Transcoder' exit code for process 464 is 0 (success)
Feb 05, 2021 20:05:02.437 [0x7f6239ffb700] DEBUG - Content-Length is -1 (of total: -1).
1 Like
13

Cheers @ChuckPa

But how come its working from IOS , TV ?

Can I reset the codecs ?

Thanks for the help :blush:

14

Codecs can be reloaded.

  1. Stop Plex
  2. cd /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Codecs
  3. You’ll see a codecs-versioned subdirectory and the device-id.
  4. Do not delete the device id file . This is your machine’s license file.
  5. Delete the codec(s) you wish.
  6. Start PMS
  7. When you first play the file, there will be a slight extra delay while the codec is retrieved.
  8. If if fails again, please grab the logs – but I would expect a damaged file at that point.
1 Like
15

Love you man :blush:. Worked perfectly @ChuckPa :slight_smile:

Thanks a million :slight_smile:

16

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