On deck disappearing on Android TV?

Plex Players Smart TVs
1

Server Version#: 1.16.0
Player Version#: 7.17.0

I have a strange issue with disappearing “On deck” category on my Philips Android TV. My QNAP server works great - on Android phone, iOS, Web … I see the On deck normally and as before. But on my Android TV it just doesn’t load - it only shows categories and plugins. However, if I clear the cache and re-login it shows On deck, but only for the first time. As soon as I turn my TV off and on again, the On deck disappears.

Any ideas?

4 Likes
2

Same here.
Also, after the app crashes for some reason (power failure, or force stop) when you restart, nothing appears except the top bar. I need to sign out and in again to fix the issue.

Regards,
Bala Kumar

3

I mentioned this in another thread, but the workaround to this (for me, anyway) is to disable autologin. Just login with your pin each time it’s needed, and everything seems to work fine.

3 Likes
Plex App for Android TV is not loading libraries
4

Yeah, same issue here, so annoying. phone app and computer interfaces all work nicely, but android (sony bravia) shows only categories and plugins. will try the workaround but that is not a real solution to the problem…

5

OK, I’ve tried the workaround and it seems to be working.

Good news - UNO interface works great and without this issue!

6

How do we get this logged as a bug with the Plex devs?
It’s great that there is a workaround (thanks for providing!) but it’s very annoying - perhaps there will be no interest/resolution because of the UNO builds?

7

Same issue the Plex app on Android TV showing only a categories. And I have auto login with pin.

8

Same problem. Will not load libraries, though I can search for media and it will find and play it. I can clear the cache and force stop the app, but it still will not load libraries on startup. Plex works just fine on Android mobile and Roku 2 clients.

Server: 1.16.2.1321
on Win10
Client: 7.18.1.11300
on Bravia 4K Sony 65"

9

Same issue here for a while now.

The work around I use is to switch between available plex servers and it immediately loads the deck.

Not everyone has access to a second server though so maybe not too useful.

10

enable the new UNO interface in the settings will work around it

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