On one of my Apple TV's, I have a movie that won't play and I get a spinning wheel

General Discussions
1

First, not sure if I should post this in the Apple TV forum so mods, feel free to move it.

I have 3 Apple TVs in the house. On one of them, I noticed a movie wouldn’t play. Just a black screen and spinning wheel. I tested the same movie on Apple TV # 2 and it played fine. I turned on logging and reproduced the issue at 5:04PM Eastern. Do I just upload the server logs and include the username that was signed into the Apple TV having the problem?

2

Found a fix but what the heck?!

I tried reinstalling the Plex app and no go. I clicked on the movie and went to ‘Settings’ and noticed for subtitles, it had SRT selected. (This movie has no SRT subtitle file.) I switched subtitles to OFF and the movie played perfectly. Switched subtitles back to SRT and spinning wheel. Switched subs off and it worked.