Server Version#:1.31.0.6654
Player Version#:1.63.3.3523-1eff9563
Hello, recently I was watching a show, which I have watched a few times before all the way through and never had an issue. Recently, I went to start it and noticed that subtitles for it no longer show. Tried turning on and off, also tried another PC and still no subtitles. Tried another show with subtitles and those worked with no issue, also the problematic show works on the web player just fine. I did not install any update or make any change aside from the client updates which happen on their own. How do I begin troubleshooting this issue? I checked the player log but didnt see anything of note in there.
Which type of subtitles is it? (SRT, ASS, VOBSUB, PGS, other)
Are there several subtitle streams in the file?
Have you tried to disable and then re-enable the subtitle stream?
Is this a MKV file with attached fonts? (you can check with MKVtoolnixGUI )
Theres one ASS subtitle stream, no fonts. I did try to disable and re enable. Also tried to change the default subtitle to none, no change. Let me know if theres anything else i can check; these have worked up until a couple days ago
Could you please extract the subtitle stream, zip it, then send it over to me?
You can use MKVcleaver (needs MKVtoolnixGUI installed) to extract the stream.
Ok tried MKVcleaver and it didnt recognize the file, heres the Mediainfo dump:
General
Unique ID : 23232082442810237216178818833493552952 (0x117A5619604636288A97241CEA086F38)
Complete name : S:\shares\Anime\Dragonball Z\Dragon Ball Z - 050.mkv
Format : Matroska
Format version : Version 4
File size : 1.33 GiB
Duration : 24 min 38 s
Overall bit rate mode : Variable
Overall bit rate : 7 721 kb/s
Encoded date : UTC 2019-01-23 06:36:23
Writing application : mkvmerge v25.0.0 (‘Prog Noir’) 64-bit
Writing library : libebml v1.3.6 + libmatroska v1.4.9
Cover : Yes
Attachments : cover.jpg / Funimitation.ttf / FunimitationBoldItalic.ttfVideo
ID : 1
Format : MPEG Video
Format version : Version 2
Format profile : Main@Main
Format settings : CustomMatrix / BVOP
Format settings, BVOP : Yes
Format settings, Matrix : Custom
Format settings, GOP : M=3, N=12
Codec ID : V_MPEG2
Codec ID/Info : MPEG 1 or 2 Video
Duration : 24 min 38 s
Bit rate mode : Variable
Bit rate : 7 011 kb/s
Maximum bit rate : 9 800 kb/s
Width : 720 pixels
Height : 480 pixels
Display aspect ratio : 4:3
Frame rate mode : Variable
Frame rate : 23.976 FPS
Standard : Component
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Scan order : 2:3 Pulldown
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.846
Time code of first frame : 01:30:05:00
Time code source : Group of pictures header
GOP, Open/Closed : Open
GOP, Open/Closed of first frame : Closed
Stream size : 1.21 GiB (91%)
Default : No
Forced : No
Color primaries : BT.601 NTSC
Transfer characteristics : BT.601
Matrix coefficients : BT.601Audio #1
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 24 min 38 s
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 1 channel
Channel layout : C
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 45.1 MiB (3%)
Title : Original Broadcast Audio
Language : Japanese
Service kind : Complete Main
Default : Yes
Forced : NoAudio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 24 min 38 s
Bit rate mode : Constant
Bit rate : 448 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 79.0 MiB (6%)
Title : Dragon Box Audio
Language : Japanese
Service kind : Complete Main
Default : No
Forced : NoText
ID : 4
Format : ASS
Codec ID : S_TEXT/ASS
Codec ID/Info : Advanced Sub Station Alpha
Duration : 24 min 25 s
Bit rate : 173 b/s
Frame rate : 0.240 FPS
Count of elements : 352
Compression mode : Lossless
Stream size : 31.0 KiB (0%)
Language : English
Default : Yes
Forced : NoMenu
00:00:00.000 : en:Chapter 01
00:01:49.109 : en:Chapter 02
00:12:45.431 : en:Chapter 03
00:22:32.684 : en:Chapter 04
00:24:08.780 : en:Chapter 05
This media info says that there are 2 fonts attached.
Did you install MKVtoolnix before trying mkvcleaver? You might need to tell mkvcleaver where MKVtoolnix is installed, in its preferences.
Figured it out, for some reason the programs cant see the files on the NAS for some reason. Here’s the file:
Dragon Ball Z - 050_Track04.zip (8.9 KB)
This subtitle has sometimes 3 different lines with the exact same timestamps i.e. they are supposed to show up at the same time.
Try replacing the existing subtitle with this version
Dragon Ball Z - 050_Track04_fix-duplicate_timestamps.zip (8.5 KB)
I’m not saying that you should fix all your subtitles this way. But confirmation will give valuable hints to the developers about what to look for.
Ok tried this, subtitles do not show with this file either. Works fine with the web player still though.
Have you ever attempted to customize the look of subtitles within Plex Player for Windows?
Ever edited the mpv.conf file?
Ever tried to implement a “zoom” to make old 4:3 videos filling up your 16:9 screen?
No, the player is completely default aside from setting the quality to maximum; at least as far as I know.
Is it perhaps caused by a certain subtitle format?
Does this SRT-formatted version work?
Dragon Ball Z - 050_Track04.eng.srt.zip (7.9 KB)
Ok tested this, also does not show subs. I did try a completely different show the other day on my Fire stick, didnt work there either but did after I forced Subtitle burn in on.
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