Optimizing Media getting Invalid Metadata

Plex Media Server
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1

Server Version#: 1.40.2.8395
Player Version#: 4.125.1

If looks like the logs are showing - Jun 09, 2024 21:49:18.326 [139963124435768] ERROR - [Req#5a61] Versions: unable to make a media decision for metadata item 90810

Jun 09, 2024 21:49:15.525 [139963124435768] WARN - [Req#5a61] Held transaction for too long (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Versions/VersionItemGenerator.cpp:73): 0.120000 seconds
Jun 09, 2024 21:49:15.767 [139963124435768] WARN - [Req#5a61] Held transaction for too long (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Versions/VersionItemGenerator.cpp:73): 0.110000 seconds
Jun 09, 2024 21:49:16.128 [139963124435768] WARN - [Req#5a61] Held transaction for too long (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Versions/VersionItemGenerator.cpp:73): 0.240000 seconds
Jun 09, 2024 21:49:16.620 [139963124435768] WARN - [Req#5a61] Held transaction for too long (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Versions/VersionItemGenerator.cpp:73): 0.240000 seconds
Jun 09, 2024 21:49:17.106 [139963124435768] WARN - [Req#5a61] Held transaction for too long (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Versions/VersionItemGenerator.cpp:73): 0.240000 seconds
Jun 09, 2024 21:49:17.586 [139963124435768] WARN - [Req#5a61] Held transaction for too long (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Versions/VersionItemGenerator.cpp:73): 0.250000 seconds
Jun 09, 2024 21:49:18.066 [139963124435768] WARN - [Req#5a61] Held transaction for too long (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Versions/VersionItemGenerator.cpp:73): 0.240000 seconds
Jun 09, 2024 21:49:18.326 [139963124435768] ERROR - [Req#5a61] Versions: unable to make a media decision for metadata item 90810
Jun 09, 2024 21:49:18.598 [139963124435768] WARN - [Req#5a61] Held transaction for too long (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Versions/VersionItemGenerator.cpp:73): 0.250000 seconds
Jun 09, 2024 21:49:18.974 [139963124435768] WARN - [Req#5a61] Held transaction for too long (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Versions/VersionItemGenerator.cpp:73): 0.120000 seconds
Jun 09, 2024 21:49:19.219 [139963124435768] WARN - [Req#5a61] Held transaction for too long (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Versions/VersionItemGenerator.cpp:73): 0.120000 seconds
Jun 09, 2024 21:49:19.581 [139963124435768] WARN - [Req#5a61] Held transaction for too long (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Versions/VersionItemGenerator.cpp:73): 0.230000 seconds
Jun 09, 2024 21:49:20.061 [139963124435768] WARN - [Req#5a61] Held transaction for too long (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Versions/VersionItemGenerator.cpp:73): 0.240000 seconds

MODERATOR EDIT: formatting for legibiility

2

Can you please turn on DEBUG logging, try again, then attach the server debug logs ZIP file (Settings - Server - Troubleshooting - Download Logs)

What you provided isn’t sufficient to diagnose. sorry.

3

ah i turned on the wrong debug. thanks checked the box this time.

error around 23:19 - [139962970176312]

4

You have several things going on here.

  1. Plex doesn’t play DVD “VOB” files. Those are encrypted.

Jun 09, 2024 21:54:07.554 [139963066362680] ERROR - Failed to transcode file (1): /media/TVShows/Thunder in Paradise/Thunder.In.Paradise.1993-1995.DVD-5/Thunder.In.Paradise.(1993)/VTS_02_0.VOB

  1. The error you’re reporting is because of that VOB

Jun 09, 2024 21:49:18.326 [139963124435768] ERROR - [Req#5a61] Versions: unable to make a media decision for metadata item 90810

Jun 09, 2024 21:49:52.199 [139963128752952] ERROR - [Req#6062/Transcode] Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data

  1. It looks like you’re trying to play HEVC on your i5 CPU. The i5-6xxx CPU ( named “SkyLake” ) does not support HEVC HDR. It’s one generation before HDR. You would need an i5-7xxx (“KabyLake”) cpu or better for HEVC HDR

  2. I can’t tell if this is because of other activity (attempting to software transcode HEVC - which is CPU painful) or the DB is very fragmented.

Jun 09, 2024 21:23:31.286 [139963032836920] INFO - [Req#11a] [PlexRelay] Allocated port 26121 for remote forward to 127.0.0.1:32401
Jun 09, 2024 21:23:32.075 [139963045538616] WARN - [Req#136] SLOW QUERY: It took 270.000000 ms to retrieve 43 items.
Jun 09, 2024 21:23:32.454 [139963032836920] WARN - [Req#139] SLOW QUERY: It took 510.000000 ms to retrieve 41 items.
Jun 09, 2024 21:23:33.502 [139963167431480] WARN - [Req#156] SLOW QUERY: It took 240.000000 ms to retrieve 62 items.
Jun 09, 2024 21:23:34.543 [139963023395640] WARN - [Req#16f] SLOW QUERY: It took 880.000000 ms to retrieve 30 items.
Jun 09, 2024 21:23:34.600 [139963043253048] WARN - [Req#170] SLOW QUERY: It took 380.000000 ms to retrieve 84 items.
Jun 09, 2024 21:23:34.731 [139963132988216] WARN - [HttpClient/HCl#2e] HTTP error requesting GET http://192.168.10.114:80/discover.json (7, Couldn’t connect to server) (Failed to connect to 192.168.10.114 port 80 after 3072 ms: Couldn’t connect to server)
Jun 09, 2024 21:23:34.732 [139963079461688] ERROR - DVR:Device: Error refreshing existing device device://tv.plex.grabbers.hdhomerun/10464610, marking as dead.
Jun 09, 2024 21:23:35.335 [139963030727480] WARN - [Req#193] SLOW QUERY: It took 510.000000 ms to retrieve 32 items.
Jun 09, 2024 21:23:36.098 [139963128752952] ERROR - Unknown metadata type:
Jun 09, 2024 21:23:36.636 [139963032836920] WARN - [Req#1ec] SLOW QUERY: It took 370.000000 ms to retrieve 16 items.
Jun 09, 2024 21:23:36.650 [139963025636152] WARN - [Req#1ea] SLOW QUERY: It took 330.000000 ms to retrieve 44 items.
Jun 09, 2024 21:23:37.114 [139963167431480] WARN - [Req#1e9] SLOW QUERY: It took 2260.000000 ms to retrieve 30 items.
Jun 09, 2024 21:23:37.728 [139963132988216] WARN - [HttpClient/HCl#2f] HTTP error requesting GET http://192.168.110

5

For 1. that an old file that I probably should get rid of. I’m guessing probably fixed by using a converter to convert it to another file type.

For #2 probably the issue then with my metadata files that i originally asked about. Is there a codec of software that can be uploaded to resolve or does it require an newer CPU as I just upgraded the nuc server a few months ago and got this i5 not looking at the version. Not aware of this limitation with the CPU.

For #3 is there a way to un-fragment the db without rebuilding the whole plex? I remember seeing someone post about db that was fragmented but wasn’t sure if there was a fix besides that.

6

The i5 SkyLake is, IIRC, pin-for-pin replaceable with it’s HDR sibling.
It’s something you can look forward to
-or-
If you have a Nvidia GPU card, which is on their transcoding list, you can use instead of the built-in GPU on the i5. ( a lot of folks opt for this method to extend the life of their CPUs )

  1. Optimizing the DB
    – Open Plex/web
    – Hover over the server name to expose the ellipsis (vertical)
    – Manage Server
    – Optimize Database
7

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