Is there something else I need to do, to get the logs that are helpful?
- you don’t save space by turning it off. Logs are fixed size (50 MB)
Ah ok. I’ll just leave it on permanently then, I didn’t realise this was the case.
- XML is available: Hover over the item → Get Info → View XML. The portion of interest is from the top through
</media>
tag.
Here’s if the XML for the video that takes minutes to play:
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="4" librarySectionTitle="TV (HDD)" librarySectionUUID="c17db74b-5d6b-48f8-80c8-56f0729d4eef" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1585174144">
<Video ratingKey="3468" key="/library/metadata/3468" skipParent="1" grandparentRatingKey="2656" guid="plex://episode/5e646c7c64ca88003c781293" parentGuid="plex://season/5cffa2e5a09dbf001ebf7a1d/14" grandparentGuid="plex://show/5cffa2e5a09dbf001ebf7a1d" type="episode" title="First Dates" grandparentKey="/library/metadata/2656" librarySectionTitle="TV (HDD)" librarySectionID="4" librarySectionKey="/library/sections/4" grandparentTitle="First Dates" parentTitle="Season 14" summary="A number of men and women looking for love attend a blind date." index="5" parentIndex="14" viewOffset="2123369" lastViewedAt="1586109874" year="2020" thumb="/library/metadata/3468/thumb/1584659111" grandparentThumb="/library/metadata/2656/thumb/1582239908" duration="4979318" originallyAvailableAt="2020-03-19" addedAt="1584659110" updatedAt="1584659111">
<Media id="4838" duration="4979318" bitrate="4197" width="1920" height="1080" aspectRatio="1.78" audioChannels="2" audioCodec="aac_latm" videoCodec="h264" videoResolution="1080" container="mpegts" videoFrameRate="PAL" audioProfile="lc" channelIdentifier="104" mediaGrabBeginsAt="1584655200" mediaGrabDevice="device://tv.plex.grabbers.hdhomerun/12525589" mediaGrabPartialRecording="1" mediaGrabPartialRecordingReason="The recording was cancelled" mediaGrabStatus="complete" origin="dvr" videoProfile="high">
<Part accessible="1" exists="1" id="4843" key="/library/parts/4843/1584659108/file.ts" duration="4979318" file="/media/sdb/TV/First Dates (2013)/Season 14/First Dates (2013) - S14E05 - First Dates.ts" size="2832721208" audioProfile="lc" container="mpegts" deepAnalysisVersion="4" packetLength="188" requiredBandwidths="9416,8945,7772,6509,5445,5282,4764,4232" videoProfile="high">
<Stream id="13057" streamType="1" codec="h264" index="0" bitrate="4056" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="1088" codedWidth="1920" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="25.000" hasScalingMatrix="1" height="1080" level="40" profile="high" refFrames="4" requiredBandwidths="9239,9108,9108,9108,9108,9108,9108,9108" scanType="progressive" streamIdentifier="256" width="1920" displayTitle="1080p (H.264)"/>
<Stream id="13058" streamType="2" codec="aac_latm" index="1" channels="2" bitrate="105" language="English" languageCode="eng" audioChannelLayout="stereo" profile="lc" requiredBandwidths="128,128,128,128,128,128,128,128" samplingRate="48000" streamIdentifier="257" displayTitle="English (AAC_LATM Stereo)"/>
<Stream id="13059" streamType="2" selected="1" codec="aac_latm" index="2" channels="2" bitrate="24" language="English" languageCode="eng" audioChannelLayout="stereo" profile="he-aacv2" requiredBandwidths="40,40,40,40,40,40,40,40" samplingRate="48000" streamIdentifier="258" displayTitle="English (AAC_LATM Stereo)"/>
<Stream id="13060" streamType="3" codec="dvb_subtitle" index="3" bitrate="13" language="English" languageCode="eng" requiredBandwidths="17,17,17,17,17,17,17,17" streamIdentifier="259" displayTitle="English (DVB_SUBTITLE)"/>
</Part>
</Media>
<Genre id="4873" filter="genre=4873" tag="Other"/>
<Genre id="4304" filter="genre=4304" tag="Reality"/>
<Extras size="0"> </Extras>
</Video>
</MediaContainer>
And here are the logs again (requested video started playing at 19:39). At 19:48 the video still wasn’t playing, so I cancelled it and downloaded the logs at 19:49, hopefully that was enough time.
Plex Media Server Logs_2020-04-05_18-49-29.zip (1.4 MB)
Here’s the XML for the show that was transcoding and takes about ~5 seconds to play
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="TV (NAS)" librarySectionUUID="7a491548-5489-4e41-b884-3781cfb975c1" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1585174144">
<Video ratingKey="3747" key="/library/metadata/3747" parentRatingKey="3707" grandparentRatingKey="3706" guid="com.plexapp.agents.thetvdb://248682/2/12?lang=en" parentGuid="com.plexapp.agents.thetvdb://248682/2?lang=en" grandparentGuid="com.plexapp.agents.thetvdb://248682?lang=en" type="episode" title="Cabin" grandparentKey="/library/metadata/3706" parentKey="/library/metadata/3707" librarySectionTitle="TV (NAS)" librarySectionID="2" librarySectionKey="/library/sections/2" grandparentTitle="New Girl" parentTitle="Season 2" contentRating="TV-14" summary="Jess and Sam go on a weekend getaway with Nick and Angie. But this might not be the trip they expected when Jess starts to party and trouble begins. Could jealousy get in the way of a good time?" index="12" parentIndex="2" rating="7.5" year="2013" thumb="/library/metadata/3747/thumb/1584867900" art="/library/metadata/3706/art/1584867902" parentThumb="/library/metadata/3707/thumb/1584867902" grandparentThumb="/library/metadata/3706/thumb/1584867902" grandparentArt="/library/metadata/3706/art/1584867902" grandparentTheme="/library/metadata/3706/theme/1584867902" duration="1303872" originallyAvailableAt="2013-01-08" addedAt="1584798415" updatedAt="1584867900">
<Media id="5107" duration="1303872" bitrate="4131" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="eac3" videoCodec="hevc" videoResolution="1080" container="mkv" videoFrameRate="24p" videoProfile="main">
<Part accessible="1" exists="1" id="5112" key="/library/parts/5112/1584794408/file.mkv" duration="1303872" file="/nas/TV/New Girl/Season 2/New.Girl.S02E12.Cabin.1080p.AMZN.WEB-DL.DDP5.1.H265-SiGMA.mkv" size="673227538" container="mkv" deepAnalysisVersion="4" requiredBandwidths="8130,7513,7513,7513,7513,7513,7513,7513" videoProfile="main">
<Stream id="13926" streamType="1" default="1" codec="hevc" index="0" bitrate="4131" bitDepth="8" chromaSubsampling="4:2:0" codedHeight="1080" codedWidth="1920" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="23.976" height="1080" level="120" profile="main" refFrames="1" requiredBandwidths="7489,6913,6913,6913,6913,6913,6913,6913" width="1920" displayTitle="1080p (HEVC Main)"/>
<Stream id="13927" streamType="2" selected="1" default="1" codec="eac3" index="1" channels="6" language="English" languageCode="eng" audioChannelLayout="5.1(side)" requiredBandwidths="638,638,638,638,638,638,638,638" samplingRate="48000" displayTitle="English (EAC3 5.1)"/>
<Stream id="13928" streamType="3" codec="srt" index="2" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" title="English (SDH)" displayTitle="English (SRT)"/>
</Part>
</Media>
<Writer id="6704" filter="writer=6704" tag="J.J. Philbin"/>
<Extras size="0"> </Extras>
</Video>
</MediaContainer>
And the logs are below. Started playing video at 19:52, let the video play for 30 seconds, stopped it and downloaded the logs.
Plex Media Server Logs_2020-04-05_18-54-05.zip (1.5 MB)
Hopefully these are more helpful?