Hi, Thank you for getting back to me so quickly.
I have re-analysed all the problem episodes. I have re-installed plex on my TV and added my TV’s IP to the list of IP addresses and networks that are allowed without auth.
It still doesn’t play these files.
Please see attached, new logs. Plex Media Server Logs_2020-08-31_19-29-55.zip (1.8 MB)
I have attached the XML too.
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="TV programmes" librarySectionUUID="017d935d-3d2b-4f94-badf-0f63022d1a9d" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1598519402">
<Video ratingKey="6577" key="/library/metadata/6577" parentRatingKey="6573" grandparentRatingKey="6572" guid="com.plexapp.agents.thetvdb://305719/1/4?lang=en" parentGuid="com.plexapp.agents.thetvdb://305719/1?lang=en" grandparentGuid="com.plexapp.agents.thetvdb://305719?lang=en" type="episode" title="Push Comes to Shove" grandparentKey="/library/metadata/6572" parentKey="/library/metadata/6573" librarySectionTitle="TV programmes" librarySectionID="2" librarySectionKey="/library/sections/2" grandparentTitle="Big Little Lies" parentTitle="Season 1" contentRating="TV-MA" summary="Nathan invites Madeline and Ed to a dinner to discuss Abigail; Celeste backs Madeline's play, despite Perry's concerns; Jane unlocks a key to her past." index="4" parentIndex="1" rating="7.8" viewCount="1" lastViewedAt="1598706543" year="2017" thumb="/library/metadata/6577/thumb/1598727272" art="/library/metadata/6572/art/1598728655" parentThumb="/library/metadata/6573/thumb/1598728670" grandparentThumb="/library/metadata/6572/thumb/1598728655" grandparentArt="/library/metadata/6572/art/1598728655" grandparentTheme="/library/metadata/6572/theme/1598728655" duration="3229018" originallyAvailableAt="2017-03-12" addedAt="1598706921" updatedAt="1598727272">
<Media id="13577" duration="3229018" bitrate="4153" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="aac" videoCodec="h264" videoResolution="1080" container="mp4" videoFrameRate="24p" optimizedForStreaming="0" audioProfile="main" has64bitOffsets="0" videoProfile="high">
<Part accessible="1" exists="1" id="13666" key="/library/parts/13666/1598711609/file.mp4" duration="3229018" file="/volume1/Media/TV Shows/Big Little Lies/Season 1/Big Little Lies S01E04.mp4" size="1676384435" audioProfile="main" container="mp4" deepAnalysisVersion="4" has64bitOffsets="0" optimizedForStreaming="0" requiredBandwidths="13943,8124,5018,5018,5018,5018,5018,5018" videoProfile="high">
<Stream id="30798" streamType="1" default="1" codec="h264" index="0" bitrate="3764" language="English" languageCode="eng" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="1088" codedWidth="1920" frameRate="23.976" hasScalingMatrix="0" height="1080" level="50" profile="high" refFrames="6" requiredBandwidths="13559,7740,4657,4657,4657,4657,4657,4657" streamIdentifier="1" width="1920" displayTitle="1080p (H.264)" extendedDisplayTitle="1080p (H.264)"/>
<Stream id="30799" streamType="2" selected="1" default="1" codec="aac" index="1" channels="6" bitrate="389" language="English" languageCode="eng" audioChannelLayout="5.1" profile="main" requiredBandwidths="384,384,384,384,384,384,384,384" samplingRate="48000" streamIdentifier="2" displayTitle="English (AAC Main 5.1)" extendedDisplayTitle="English (AAC Main 5.1)"/>
<Stream id="30800" streamType="3" default="1" codec="mov_text" index="2" bitrate="0" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" streamIdentifier="3" displayTitle="English (MOV_TEXT)" extendedDisplayTitle="English (MOV_TEXT)"/>
</Part>
</Media>
<Writer id="24716" filter="writer=24716" tag="David E. Kelley"/>
<Marker type="intro" startTimeOffset="55338" endTimeOffset="151992"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
Thank you again for your help.
