Pics for cast members disappeared

General Discussions Plex Features
,
1

I cannot see anymore pics for actors and directors in the movies’ information. I miss that feature. Is there any way to get them back?
Thanks,

2

What version of PMS are you using?

What client are you using and what is the Plex app version on it?

3

Thanks for your quick answer. I am not very good at providing you the information you ask. I think the server version is 4.10.1. I have just updated it, but this comes from before.
I don’t know what client is or where to find it.
I use the plex app in my Apple TV. I am sorry if I am not giving you the information you are asking for.
Thanks for your help.

4

You’ve posted enough information for me to deduce that your PMS version is probably 1.18 just recently release (public version today, beta version with the past several days).

I’m going to tag your post with “apple-tv” and if someone doesn’t follow-up with you before tomorrow around this time, I will see about doing some testing.

5

I can’t see the pics, either in my pc, where I store the movies, nor in my macbook pro. On the TV, using the Apple TV, I can see some, but not all. Very famous actors don’t have their pics (Jane Birkin, Sergio Castellitto, Jean-Paul Belmondo. Richard Gere…)
Again, this didn’t begin with the last server update.
Thanks again,

6

Check your agents. Cast List Source must be The Movie Database.

Using Plex Web, Plex Media Player, or Plex for Win/Mac:

  • Edit a movie library (click on 3 dots to right of library name, choose Manage Library, Edit)
  • Select Advanced
  • Scroll down & make sure Cast List Source = The Movie Database.
  • Save changes if necessary
  • Refresh metadata
1 Like
7

Thanks a lot! I did it and it works perfectly.
Kind regards,

1 Like
8

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.