Picture on Cast actors not showing

@NewPlaza said:

@OttoKerner said:

  • Why should it not read them, when they’re available and the method to read them is available as open source?

You know… It’s just complicated with PLEX. The agents don’t play well with others. They might need a timeout or something. lol.

Just move the LMA agent downwards. That way it can provide the embedded metadata when the other (online) metadata sources fail to deliver some or all.

@OttoKerner said:

@NewPlaza said:

@OttoKerner said:

  • Why should it not read them, when they’re available and the method to read them is available as open source?

You know… It’s just complicated with PLEX. The agents don’t play well with others. They might need a timeout or something. lol.

Just move the LMA agent downwards. That way it can provide the embedded metadata when the other (online) metadata sources fail to deliver some or all.

I guess that’s my issue with it.
I find it hard to understand LMA. It seems the LMA can only be used in a 2 case scenario.

  1. LMA at top. This will supersedes the other online agents and can cause matching issues.
  2. LMA at the bottom and does nothing provided the other online sources retrieve the required info.

@NewPlaza said:
I guess that’s my issue with it.
I find it hard to understand LMA. It seems the LMA can only be used in a 2 case scenario.

  1. LMA at top. This will supersedes the other online agents and can cause matching issues.
  2. LMA at the bottom and does nothing provided the other online sources retrieve the required info.

Sometime I wish there was a more ‘granular’ way to deal with it. (i.e. prefer local posters, but not the other embedded metadata)
Usually, I have it at the top, but I curate my files carefully and remove all embedded metadata that are incorrectly set.

For the majority of users, IMHO it is better to have it at the bottom, contrary to the default settings.

1 Like

@OttoKerner said:

@NewPlaza said:
I guess that’s my issue with it.
I find it hard to understand LMA. It seems the LMA can only be used in a 2 case scenario.

  1. LMA at top. This will supersedes the other online agents and can cause matching issues.
  2. LMA at the bottom and does nothing provided the other online sources retrieve the required info.

Sometime I wish there was a more ‘granular’ way to deal with it. (i.e. prefer local posters, but not the other embedded metadata)
Usually, I have it at the top, but I curate my files carefully and remove all embedded metadata that are incorrectly set.

For the majority of users, IMHO it is better to have it at the bottom, contrary to the default settings.

I definitely agree with you there. Mine is on top aswell. I strip out all metadata before I add and use local posters when the online ones are not up to par.
I would like to see LMA at the bottom and supersede the online content(NOT the matching though, The filename is still the GOLD standard for matching).
After all, if you don’t want LMA, you can disable it altogether.

@NewPlaza said:
After all, if you don’t want LMA, you can disable it altogether.

Then you’d also lose

  • external subtitles
  • sidecar posters
  • local extras/bonus content (which I am using extensively)

@OttoKerner said:

@NewPlaza said:
After all, if you don’t want LMA, you can disable it altogether.

Then you’d also lose

  • external subtitles
  • sidecar posters
  • local extras/bonus content (which I am using extensively)

Oh, I know. I wish those were separate options or at least separate from embedded information.
Riddle me this. If LMA is on the bottom and someone has external subtitles, will it play those or will it choose one from OpenSubtitles.org or whatnot?

@NewPlaza said:
Riddle me this. If LMA is on the bottom and someone has external subtitles, will it play those or will it choose one from OpenSubtitles.org or whatnot?

Theoretically, since the subtitle agent is a separate line, you can arrange it above or below the LMA.
But subtitles are a special case:
It should work like this: Embedded subtitles are used default.
If there are external subtitles in the same folder as the video file, these are preferred.

An automatic subtitle agent normally places its downloaded subs in the Plex data folder.
These subs are overridden by subtitles placed next to the video file and by embedded subtitles.

SubZero can potentially disturb this logic, because it is able to place the downloaded subs next to the video file, so these then become the preferred subs.
Hence why I don’t recommend to do that in SubZero.

Solved in my case. Read on another thread disable IPV6, Plex and PMS :smile:

Had the same issue with cast member pictures disappearing after changing to the Open Movie Database plugin. If you set the right options (ie. Don’t select actors in Open Movie DB) in each agent and place in the right order it does work. Don’t forget you have to refresh all metadata on each library for the changes to happen. Cheers.

I have titles set in my mp4 files, but the agent doesn’t seem to pick them up. It does pick up sort title, studio, summary, genre, actors and collection. I have looked at videohelpers.py and can see it uses ‘xa9nam’. What does this map to?

I have no idea. I’m a bit confused with LMA anyway so I would not be the best person to give advise. It’s all very sketchy to me.

I installed PLEX the first time a few days ago on my QNAP. Good stuff, congratulations.
But I’m still not able to generate actor pictures. The actors are listed correctly but the pictures are missing.
Local Media Assest is on last position.
Cast list source is TMDB
Unfortunately I can only upload one picture at a time, so I made one of three …

Switch to the ‘Plex Movie Scanner’

I already tried it on a test Mediathek - unfortunately no change on this. Actor pictures are still empty.

Settings - Server - Network - ‘Show Advanced’ - IPv6 support <-- DISABLE

IPv6 was already disabled

Attached is the xml of one of the moviesmovie.zip (2.1 KB)

Just realized that I used an older version 1.9.6.4429 on my QNAP.
I replaced it by 1.14.0.470, actualized the test Mediathek … pictures still missing.

Just as a test:
on the agent configuration page, disable the OFDB agent completely.
Disable Fanart.tv also
Then let ‘Local Media Assets’ and ‘Cinematerial’ swap their places.

Clear the local caches of the agents
https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches/

(if you can’t find the folders on your QNAP, take a look into the QNAP FAQ Qnap faq.....read me first! )

After doing all of the above, Refresh Metadata once more.

I just heard about another potential fix:
Go into the network settings of your NAS and disable support for IPv6 in general.