I don’t know if you tried it but it looks like that show labels those pilot episodes as “Specials”. In my experience that has mattered when I name the folder. I would call the folder “Specials”, make sure the files are named correctly, and follow up with a Plex Dance. Every time I have had a folder called “Season 00” and TheTVDB has it called “Specials” I end up with a similar problem.
