I have some movies that play fine on my computer, appleTV and iOS devices and crash constantly on the ps4. I understand it takes time, but an update would be great! Thanks.
Been having lots of crashes as well, but they’re a little more specific than what I read described here.
First off, I run a Qnap, with about 12Tb of movies, tv shows, music etc, so a fairly large library, and I have both a PS4 and PS4 pro that I use for clients (lounge / bedroom), I had data ports put in so it’s all cat6e back to my router, and to my NAS.
So, most of the time it’s fine, bar the odd random crash, but what’s not random is that some shows, or movies, within a few seconds of you going into it, where you read the “blurb” if you like, it crashes right there.
If it does this on any particular show or movie, it will do this every single time on that particular show / movie, which leads me to think it’s something about that particular page format / layout or maybe they have a subtitle file or something that is messing with it.
The way around it, is to highlight it from the main menu, or sub section, and just press the option button which will directly play the episode / movie without visiting that page, and it will play it fine.
It has done this ever since I started using plex!!
Now I’ve seen many many updates for plex server on my NAS, and plenty rolling in on my iPhone for plex client, so why is PlayStation not kept up to date as well. Every single time I get a server update, within a week-ish, I’ll see a update in the App Store on my iPhone, so why not PlayStation??? I think I’ve even seen a couple for the plex app on my Sony Bravia TV!!
I to have given up reporting the errors because nothing seems to get done.
Ok rant over… Please get onto it!
I’ve been through so many threads on Reddit and these (practically useless) forums here, and still have yet to find a solution or answer to using the PS4 app when your server is behind a reverse proxy and you publish a custom network over any port other than 32400.
Are you guys ever planning on letting the PS4 connect to a PMS on any port other than 32400? Literally any other client can, why not the PS4?
Glad to know I pay for a Plex Pass at this point for the sole reason of supporting Plex, but you guys just consistently ignore the community to come out with dumb ■■■■ nobody wants, like news channels. Meanwhile, if I’m running PMS on any custom port, the PS4 is a useless brick. This is why people move to Emby.
Any timeline on getting an update for Plex on the PS4? I’m getting the error code CE-34878-0 after my Plex crashes like everyone else. This is happening multiple times a day now.
@troyandabed said:
Any timeline on getting an update for Plex on the PS4? I’m getting the error code CE-34878-0 after my Plex crashes like everyone else. This is happening multiple times a day now.
I have the same error for more than a year. Everyone I know have this error. Looks like they gave up on Plex PS4.
Please FIX THIS!
Great example of how to ignore your customers… 
@“kay.one” said:
We have been having major issues with Sony’s platform updates. After PS4 Pro support was added the platform got extremely buggy to the point where we couldn’t even consider releasing an update based on them. They released an update last week which seems to be more stable than the ones before, we will try and get an update out based on that soon, but we are still talking sometime in May and that’s if we don’t run into another blocking bug in the new update.
I understand that’s not something you guys want to hear, but unfortunately, that’s all I got.
Hey everyone, I think this gentleman no longer works for Plex since he hasn’t been active since June 2017. Does anyone know who the plex engineer in charge of the Playstation system is? People on the PlexPass forums have been complaining about the CE-34878-0 error and how buggy Plex is on the Playstation since Jan 2016. If you know we can contact for an update on when it’ll be worked on, let us know. Even if it’s for confirmation that Plex has decided to completely abandon it’s Playstation users, at least we’ll know and be out of this two year limbo.
There is 70 million active users on the PSN network…
@troyandabed said:
@“kay.one” said:
We have been having major issues with Sony’s platform updates. After PS4 Pro support was added the platform got extremely buggy to the point where we couldn’t even consider releasing an update based on them. They released an update last week which seems to be more stable than the ones before, we will try and get an update out based on that soon, but we are still talking sometime in May and that’s if we don’t run into another blocking bug in the new update.
I understand that’s not something you guys want to hear, but unfortunately, that’s all I got.Hey everyone, I think this gentleman no longer works for Plex since he hasn’t been active since June 2017. Does anyone know who the plex engineer in charge of the Playstation system is? People on the PlexPass forums have been complaining about the CE-34878-0 error and how buggy Plex is on the Playstation since Jan 2016. If you know we can contact for an update on when it’ll be worked on, let us know. Even if it’s for confirmation that Plex has decided to completely abandon it’s Playstation users, at least we’ll know and be out of this two year limbo.
There is 70 million active users on the PSN network…
PSN reaches 70 million monthly active users, PS Plus subs over 26 million | VG247
I think it’s clear Plex has abandoned the PlayStation app to its agony, I know I have switched to other platforms a long time ago.
Just for kicks: @elan, @kinoCharlino @“MovieFan.Plex” can anyone confirm/deny that Plex has stopped working on the PlayStation app?
I can accept that the platform is buggy, but then why are Netflix and NHL and Amazon not showing issues with it?
I can accept that the platform is buggy, but then why are Netflix and NHL and Amazon not showing issues with it?
Streaming services benefit because they can encode everything to a single standard once and not worry about it. Plex has issues since the goal for the users is to not have to re-encode their content. As an example, when Crunchyroll launched on PS3, they actually said they had to re-enocde their entire library just for the Playstation client. It took them weeks to do so and it was obvious what shows hadn’t been re-encoded yet.
Granted, that’s just on the video side. For other client issues, I wouldn’t be surprised if the other platforms simply put a lot of engineering effort towards working around Playstation specific bugs since it’s typically a major platform for them.
The requirements for apps appears to have changed very recently for Playstation, I’m seeing a lot of stuff on the store they’d never allow before. There’s pay apps, there’s apps that don’t run in the background on PS4, there’s even non-video streaming apps like Aqua TV.
Even with that, I can imagine Sony won’t allow webkit builds on the PS4 other than what Sony supplies, since it’s a common hacking vector, and I think all these streaming services use HTML for the interface. What Plex clients don’t use HTML at all for the UI? I get the impression the Media Player does, how about Plex Home Theater? FFMPEG is already on the PS4, and I doubt Sony would have issues with different builds of it as long as it’s built “clean” with careful attention to patents and licenses.
Plex, this is really bad! Please update your apps…
@androvsky said:
I can accept that the platform is buggy, but then why are Netflix and NHL and Amazon not showing issues with it?
Streaming services benefit because they can encode everything to a single standard once and not worry about it. Plex has issues since the goal for the users is to not have to re-encode their content. As an example, when Crunchyroll launched on PS3, they actually said they had to re-enocde their entire library just for the Playstation client. It took them weeks to do so and it was obvious what shows hadn’t been re-encoded yet.Granted, that’s just on the video side. For other client issues, I wouldn’t be surprised if the other platforms simply put a lot of engineering effort towards working around Playstation specific bugs since it’s typically a major platform for them.
The requirements for apps appears to have changed very recently for Playstation, I’m seeing a lot of stuff on the store they’d never allow before. There’s pay apps, there’s apps that don’t run in the background on PS4, there’s even non-video streaming apps like Aqua TV.
Even with that, I can imagine Sony won’t allow webkit builds on the PS4 other than what Sony supplies, since it’s a common hacking vector, and I think all these streaming services use HTML for the interface. What Plex clients don’t use HTML at all for the UI? I get the impression the Media Player does, how about Plex Home Theater? FFMPEG is already on the PS4, and I doubt Sony would have issues with different builds of it as long as it’s built “clean” with careful attention to patents and licenses.
But Plex, by transcoding, actually get to decide what format it’s sending to the TV… Do we want to transcode everything? Of course not. But it’s not a good reason why they can’t get it to work at least decently while waiting for a better platform to transcode less.
Anyway, I just find it so disrespectful that @elan @kinoCharlino and other plex employees won’t even comment on the situation. A big F U in the face of every Plex user that would like to use their PS4, 70 million devices sold already. Yet @elan posts daily in the PlexAmp section without shame.
@KarlDag come’on.
can anyone confirm/deny that Plex has stopped working on the PlayStation app?
I can confirm we have not stopped working on the PlayStation app. Our focus is on deploying the new UI (built for the Xbox One and Plex Media Player) to the PS4 and Smart TV devices. Before we can ship the new UI to the PS4 we’ll be updating the application binary (the one downloaded from PSN) to hopefully address crash reports.
I can accept that the platform is buggy, but then why are Netflix and NHL and Amazon not showing issues with it?
Different platforms. We run in a webview provided by Sony and playing user media. Those services are not running in a webview and playing a fixed set of streams.
But Plex, by transcoding, actually get to decide what format it’s sending to the TV… Do we want to transcode everything? Of course not.
The platform we get to build the app on is limited to direct play of MP4 files. Hell, it can’t even direct play MP3 files in 2018. Our PS4 app relies heavily on direct streaming. Those are the cards we’re dealt.
The native PS4 Media Player app isn’t available to us. A hardware accelerated FFMPEG is also unavailable to us. There is also no other HTML based platform for us to use. We’ve investigated porting PMP to PS4 and replace the webview with a Chromium based view; neither have been fruitful.
Thanks for the update; it’s good to know that alternatives were looked at, but still disappointing nothing different could be worked out.
I understand Plex Home Theater is basically deprecated (that doesn’t need HTML for the UI, right?), is there any chance Plex would license a third-party build? I don’t know what to do with the the lack of hardware accelerated FFMPEG, but I wonder if there’s OpenGL shader accelerated codecs that are halfway decent. And that’s assuming the app could get GPU access, maybe with a build with optional VR support?
@mattseeley said:
@KarlDag come’on.can anyone confirm/deny that Plex has stopped working on the PlayStation app?
I can confirm we have not stopped working on the PlayStation app. Our focus is on deploying the new UI (built for the Xbox One and Plex Media Player) to the PS4 and Smart TV devices. Before we can ship the new UI to the PS4 we’ll be updating the application binary (the one downloaded from PSN) to hopefully address crash reports.
I can accept that the platform is buggy, but then why are Netflix and NHL and Amazon not showing issues with it?
Different platforms. We run in a webview provided by Sony and playing user media. Those services are not running in a webview and playing a fixed set of streams.
But Plex, by transcoding, actually get to decide what format it’s sending to the TV… Do we want to transcode everything? Of course not.
The platform we get to build the app on is limited to direct play of MP4 files. Hell, it can’t even direct play MP3 files in 2018. Our PS4 app relies heavily on direct streaming. Those are the cards we’re dealt.
The native PS4 Media Player app isn’t available to us. A hardware accelerated FFMPEG is also unavailable to us. There is also no other HTML based platform for us to use. We’ve investigated porting PMP to PS4 and replace the webview with a Chromium based view; neither have been fruitful.
Thanks for the info, but I don’t see why you start with “come on”. People are unhappy about this app, have been for a very long time, and communication has been… Well, let’s face it, non existent, until today.
Seems to me it wouldn’t be hard to a post once a month saying “hey guys, we’re still working hard, tried porting PMP to ps4 this smonth but we can’t get it to work”… Takes 1 minute and at least people would feel stuff is happening and they’re not forgotten .
“Those services are not running in a web view”: well, don’t? What kind of excuse is that?
Anyway, I got fed up and sold my PS4 to get an Xbox one X last weekend… Feel very bad for everyone else waiting do the PS team to get this app working even just decently.
Hi @mattseeley thanks for the update. Good to know PS4 isn’t forgotten. Is there any kind or roadmap you can share for the next update to the PS4 app please? Just a rough time scale would be great? Thanks.
funny how plex is full of excuses and not solutions. like a child caught not doing their homework.
seriously, everyone else in the business can provide a solid experience and plex just complain that sony don’t do all the work for them so they can run their app in a webview. build a real app like everyone else in the world does and update your stuff more than once every year when people have been saying it’s has bugs for months and months and months
i stopped using the ps4 app a long time ago because it’s just unusable. i check in every 6 months or so and every single time it’s plex have excuses or plex haven’t even commented for a year.
give people results. show people you care at all, show people you haven’t abandoned the platform.
@mattseeley Hello Matt, I need support regarding my PS4. Every time I turn off my controller, the video playing pauses. Please help me fix this.
@mattseeley said:
The platform we get to build the app on is limited to direct play of MP4 files. Hell, it can’t even direct play MP3 files in 2018. Our PS4 app relies heavily on direct streaming. Those are the cards we’re dealt.The native PS4 Media Player app isn’t available to us. A hardware accelerated FFMPEG is also unavailable to us. There is also no other HTML based platform for us to use. We’ve investigated porting PMP to PS4 and replace the webview with a Chromium based view; neither have been fruitful.
so from this, is it fair to say that the ps4 app will - failing a complete API turn-around from sony - never be comparable to essentially every other platform’s app, and there’s little point us waiting/complaining, and just buy another device?
what kind of dialogue do you have with sony on these matters? i would assume this kind of thing should be hugely embarrassing for them, given that xbox have a fully-featured app as developers presumably get full access to the media capabilities of that hardware. i’m struggling to understand how this situation has gone on so long.
given how passionate so many plex users are on these matters it sounds like we would do well to put the pressure on sony, here, if they’re the issue?
Sounds like time to strap a Raspberry Pi3 to my tv
@dankcushions said:
given how passionate so many plex users are on these matters it sounds like we would do well to put the pressure on sony, here, if they’re the issue?
plex is the issue. every other media app on playstation works flawlessly. plex is the only one that crashes, plex likes to blame sony but the reality is that you pay for a service with plex and they invest that money towards other platforms.
