Playback Error at the end of the video

Plex Players Smart TVs
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Server Version#: 1.41.6.9685 on Windows 11
Player Version#: App Name: Plex for LG/ Client Version: 5.91.0/ Platform Version: 9.2.2
TV: LG OLED55B42
WebOS Version#: 23.20.38
Windows 11:
Edition Windows 11 Education N
Version 24H2
Installed on ‎1. ‎10. ‎2024
OS build 26100.3775
Experience Windows Feature Experience Pack 1000.26100.66.0
Plex Media Server.log (2.1 MB)

Hello everyone,

I’ve started using Plex just recently and I’m experiencing this issue where towards the end of the video/episode that I’m watching it just crashes and I’m not able to finish watching it, some videos have this issues and others don’t. If this issue is present in the video then I’m able to replicate it every time and it always crashes at the same timestamp pretty much. I tested the same video on multiple clients, works perfectly fine on native Windows app, in browser(Firefox) and on the new iOS app as well. On LG TV it just says:
“Playback Error
An unexpected playback problem occurred.”
and only thing I can do is press OK.
If you’re looking at the logs I attached then look at times from 15:15:00 2025_04_18 to 15:31:30 2025_04_18. I replicated the issue twice during this time.
I tried disabling HW accel, but it didn’t change anything.
Did anyone have similar issue ? how should I proceed or fix it ? anyone any ideas please ? Thank you

3 Likes
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I have the same problem, hoping we can find solution to this, because its so anoying.
Please! Help us!
Thank you!

2 Likes
3

I’m seeing this too.

2 Likes
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@BigWheel hi, sorry for the ping, but by any chance do you have some updates about this playback error? I saw you responding in threads about same problem as this from last year, are there no fixes/solutions yet?

1 Like
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commenting again for visibility, any news?

6

I too have been experiencing this issue. Only affects the LG Plex app, as I can playback the media in it’s entirety by using a Plex app on a video game console.

All the files that seem affected are in an mkv container, but I imagine the video and audio codecs are different.

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Have been experiencing this since about 2023 or 24. Posted about it last year and still no fix. Latest update on my LGTV Plex app and Plex server too. @morganj @BigWheel, any update yet?
Plex Media Server Logs_2025-06-05_17-37-21.zip (3.0 MB)

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I found solution for LG TV Plex app. Go to “Settings” → “Subtitles” → “Burn Subtitles” and set “Never” . It helped me.

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Not really a solution for me, because majority of content I watch has ass subs and LG TVs dont know how to natively show ass subs so they need to be burned in. So they either fix it or I’ll have to buy something like NVIDIA Shield/Apple TV 4K

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updates please?

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I want to Plex dev help me in this case because it was really annoying :sob:

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