You can DM the logs to an employee. They aren’t shared with anyone else outside of Plex, or anyone else really unless we need another set of eyes on the team to look at the logs.
You can turn on logging on the TV via Advanced → Log to Server, and then download the logs as usual after reproducing the issues.
In terms of the actual playback issues mentioned in this thread, we are aware of the issues. I’ve tracked down the cause and I’m working with Samsung trying to find a resolution.
