Playback freezes near end; log shows "Overzealous client asked for end range"

Plex Players Streaming Devices
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1

Server Version#: v1.41.3.9314-a0bfb8370
Player Version#: 7.31 build 7

I was getting near the end of the program when playback froze. The media server log showed this content, with everything between the “Request” and “Completed” lines repeating endlessly.

Feb 09, 2025 05:42:26.175 [134827885996856] INFO - Plex Media Server v1.41.3.9314-a0bfb8370 - Ubuntu ASRock Z790 Steel Legend WiFi x86_64 - build: linux-x86_64 debian - GMT -06:00
Feb 09, 2025 05:42:26.175 [134827885996856] INFO - Linux version: 24.04.1 LTS (Noble Numbat), language: en-US
Feb 09, 2025 05:42:26.175 [134827885996856] INFO - Processor: 24-core 12th Gen Intel(R) Core™ i9-12900K
Feb 09, 2025 05:42:26.175 [134827885996856] INFO - Compiler is - Clang 11.0.1 (https://plex.tv 9b997da8e5b47bdb4a9425b3a3b290be393b4b1f)
Feb 09, 2025 05:42:26.176 [134827885996856] INFO - /usr/lib/plexmediaserver/Plex Media Server
Feb 09, 2025 05:42:26.202 [134827869219640] DEBUG - Removed transcode data consumer, active count 0 => 0
Feb 09, 2025 05:42:26.208 [134827640630072] DEBUG - Request: [192.168.1.128:41036 (Subnet)] GET /video/:/transcode/universal/session/492b04dd-c867-4dbd-b070-7f08b2867318-5/base/01362.ts?protocol=hls&mediaIndex=0&waitForSegments=1&videoQuality=100&session=492b04dd-c867-4dbd-b070-7f08b2867318-5&mediaBufferSize=50000&offset=0&partIndex=0&location=lan&videoResolution=3840x2160&directPlay=0&path=%2Flibrary%2Fmetadata%2F7980&directStream=1&subtitles=auto (4 live) #1bbd1 TLS Signed-in Token (BrettTheRipper) (Brett’s Roku) (range: bytes=2031745-2705319)
Feb 09, 2025 05:42:26.208 [134827640630072] DEBUG - [Req#1bbd1/Transcode/492b04dd-c867-4dbd-b070-7f08b2867318-5] Asked for segment 1362 from session.
Feb 09, 2025 05:42:26.208 [134827640630072] DEBUG - [Req#1bbd1/Transcode/492b04dd-c867-4dbd-b070-7f08b2867318-5] Returning segment 1362 from session
Feb 09, 2025 05:42:26.208 [134827640630072] WARN - Overzealous client asked for end range of 2705319, content size is 1796152; we’ll clip.
Feb 09, 2025 05:42:26.208 [134827640630072] WARN - Range could not be satisfied 2031745 - 1796151 (total size=1796152)
Feb 09, 2025 05:42:26.208 [134827640630072] DEBUG - Completed: [192.168.1.128:41036] 200 GET /video/:/transcode/universal/session/492b04dd-c867-4dbd-b070-7f08b2867318-5/base/01362.ts?protocol=hls&mediaIndex=0&waitForSegments=1&videoQuality=100&session=492b04dd-c867-4dbd-b070-7f08b2867318-5&mediaBufferSize=50000&offset=0&partIndex=0&location=lan&videoResolution=3840x2160&directPlay=0&path=%2Flibrary%2Fmetadata%2F7980&directStream=1&subtitles=auto (4 live) #1bbd1 TLS 0ms 0 bytes (range: bytes=2031745-2705319)

Server-Log-Saved.txt (4.6 MB)
Plex Media Server Logs_2025-02-09_05-47-14.zip (4.2 MB)

2

The issue can be reproduced (but only on the Roku and not using the web client). Here’s another set of logs.

Plex Media Server Logs_2025-02-09_06-42-35.zip (4.3 MB)

3

Reproduced again with another program. Logs are attached. This behavior can be reproduced fairly consistently, and when it happens the media server happily continues streaming (even starting the next episode), but the Roku is “frozen” at the frame where the problem occurred.

Plex Media Server Logs_2025-02-10_14-49-37.zip (3.9 MB)

4

This is still occurring and always happens near the end of the program.
Plex Media Server Logs_2025-02-22_15-46-09.zip (2.8 MB)

5

Here’s another set of logs. It doesn’t seem to be related to what is playing but always happens near the end.

Plex Media Server Logs_2025-02-28_07-31-50.zip (1.3 MB)

6

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