Server Version#: 1.32.8.7639
Player Version#: 5.74.0 (Tizen)
Whenever the audio is transcoded, e.g. EAC37.1 or DTS (even Stereo), and the video is streamed directly without transcoding, the video plays for a short time and freezes.
Once I switch the audio to AC3 or enable video transcoding e.g. from 4k to full HD the problem is gone, except I lose 4k and HDR. But either of these solves (or rather hides) the problem.
In the logs, there’s this error. The playback stops and this error keeps repeating infinitely.
I can’t seem to reproduce this when watching in Google Chrome. I’ve also selected the DTS track which is being transcoded and the video is streamed directly. So this might be a Tizen-related issue.
This issue severely affects the user experience and since this is the only available support channel, can I please get some feedback from Plex representatives?
Because Samsung decided I don’t need DTS support in my TV, even though they kept it in the soundbar (what an incredibly smart move!), most of the movies are played/streamed directly but soundtracks are often being transcoded. Though I don’t completely understand why Plex transcodes EAC3 7.1, I thought it was supported by 2023’s Samsung TVs.
UPD: just noticed the app upgraded to 5.75.1. Unfortunately, the problem is still there.
