Hi everyone,
I use the Plex app on my android tv to stream from a friends server. I have never had any problems with it up until now. I have recently moved and changed my internet provider so I think it might be related. Whenever I try to play any file I get the error message “Playback has stopped because the connection to the Plex Media Server has been lost”? I have attached the client log apologies if I have copied and pasted too much info. Would appreciate any help that anyone can give. Thanks so much
01-13 20:26:16.835 i: [FFmpeg] [ERROR] [DemuxerPipeline] Failed to open cache.
01-13 20:26:16.837 e: [FF] Demuxer failed to open input from https://51-148-148-192.032e72888e5e4684aca45eaf6bf1dde0.plex.direct:32400/video/:/transcode/universal/start.m3u8?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&includeCodecs=1&location=wan&maxVideoBitrate=2000&mediaBufferSize=74944&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F26467&protocol=hls&session=384dff5acf92c398-com-plexapp-android&subtitleSize=100&videoBitrate=2000&videoQuality=60&videoResolution=3840x2160&X-Plex-Client-Identifier=384dff5acf92c398-com-plexapp-android&X-Plex-Client-Profile-Extra=add-limitation(scope%3DvideoCodec%26scopeName%3Dh264%26type%3DupperBound%26name%3Dvideo.level%26value%3D52)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DupperBound%26name%3Dvideo.width%26value%3D3840%26replace%3Dtrue)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DupperBound%26name%3Dvideo.height%26value%3D2160%26replace%3Dtrue)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dmp3)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dac3)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Deac3)%2Badd-transcode-target(type%3DsubtitleProfile%26context%3Dstreaming%26protocol%3Dhttp%26container%3Dmkv%26subtitleCodec%3Dsrt)%2Bappend-transcode-target-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26videoCodec%3Dmpeg2video)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DMatch%26name%3Dvideo.profile%26list%3Dmain%7Cmain%2010)%2Bappend-transcode-target-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26videoCodec%3Dhevc)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DNotMatch%26name%3Dvideo.anamorphic%26value%3D999%26replace%3Dtrue)&X-Plex-Device=BRAVIA%204K%20GB&X-Plex-Incomplete-Segments=1&X-Plex-Platform=Android&X-Plex-Platform-Version=7.0&X-Plex-Product=Plex%20for%20Android%20(TV)&X-Plex-Supported-Commands=abort&X-Plex-Token=...ksVx&X-Plex-Version=7.26.0.14578.
01-13 20:26:17.838 i: [FFmpeg] [INFO] Adding option: ignore_chapters 1
01-13 20:26:17.839 i: [FFmpeg] [INFO] Adding option: reconnect 1
01-13 20:26:17.839 i: [FFmpeg] [INFO] Adding option:.
01-13 20:26:20.778 i: [FF][MediaPeriod] Releasing.
01-13 20:26:20.779 i: [FF] Loading canceled (released: true)
01-13 20:26:20.780 i: [Player][LoadControl] Assumed Bitrate: 10000, Segment Count: 1171
01-13 20:26:20.782 i: [Player][LoadControl] Segment count: 1171
01-13 20:26:20.783 i: [FF] Releasing demuxer.
01-13 20:26:20.787 e: [ExoPlayer][EventLogger] playerFailed [10.59, 0.00, window=0]
01-13 20:26:20.792 e: An exception occurred: com.google.android.exoplayer2.i: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
01-13 20:26:20.793 e: Stacktrace: com.google.android.exoplayer2.i: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
at com.google.android.exoplayer2.o.handleMessage(SourceFile:386)
at android.os.Handler.dispatchMessage(Handler.java:98)
at android.os.Looper.loop(Looper.java:154)
at android.os.HandlerThread.run(HandlerThread.java:61)
Caused by: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
at com.plexapp.plex.ff.FFDemuxer.open(SourceFile:158)
at com.plexapp.plex.ff.source.FFLoadable.load(SourceFile:70)
at com.google.android.exoplayer2.g.al.run(SourceFile:381)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1133)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:607)
at java.lang.Thread.run(Thread.java:761)
01-13 20:26:20.793 e: [Player][ExoPlayer] Playback error detected
01-13 20:26:20.793 e: An exception occurred: com.google.android.exoplayer2.i: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
01-13 20:26:20.793 e: Stacktrace: com.google.android.exoplayer2.i: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
at com.google.android.exoplayer2.o.handleMessage(SourceFile:386)
at android.os.Handler.dispatchMessage(Handler.java:98)
at android.os.Looper.loop(Looper.java:154)
at android.os.HandlerThread.run(HandlerThread.java:61)
Caused by: [Open]com.plexapp.plex.ff.data.FFException: Demuxer failed to open input.
at com.plexapp.plex.ff.FFDemuxer.open(SourceFile:158)
at com.plexapp.plex.ff.source.FFLoadable.load(SourceFile:70)
at com.google.android.exoplayer2.g.al.run(SourceFile:381)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1133)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:607)
at java.lang.Thread.run(Thread.java:761)
01-13 20:26:20.794 i: [Player][Timeline] Handling player error
01-13 20:26:20.794 i: [Player][Timeline] Playback stopped (error: true)
01-13 20:26:20.794 i: [Player][Timeline] Unable to report progress to server as duration is unavailable.
01-13 20:26:20.794 i: [Player][Timeline] Player error not known by server, likely to be a client configuration error
01-13 20:26:20.795 i: [Player] Error reported: PlaybackInterrupted (null)
01-13 20:26:20.796 i: [Player][Timeline] Playback stopped (error: false)
01-13 20:26:20.796 i: [Player][Timeline] Unable to report progress to server as duration is unavailable.
01-13 20:26:20.807 i: [TranscodeSession] Stopping…
01-13 20:26:20.808 i: [TranscodeSession] Session already stopped.
01-13 20:26:20.808 i: [Player][Error] Displaying player error…
01-13 20:26:20.810 i: [ExoPlayer][EventLogger] loading [10.61, 0.00, window=0, false]
01-13 20:26:20.811 i: [ExoPlayer][EventLogger] state [10.61, 0.00, window=0, true, IDLE]
01-13 20:26:25.335 i: [EngineEventManager] onPlaybackStopped: Closed
01-13 20:26:25.335 i: [Player][Timeline] Playback stopped (error: false)
01-13 20:26:25.359 i: [Player][Timeline] Unable to report progress to server as duration is unavailable.
01-13 20:26:25.359 i: [TranscodeSession] Stopping…
01-13 20:26:25.359 i: [TranscodeSession] Session already stopped.
01-13 20:26:25.360 i: [PlayQueueProgressBehaviour] Updating PlayQueueManager state, isPlaying: false
01-13 20:26:25.360 i: [WiFiLockBehaviour] Releasing WiFi lock since playback was stopped.
01-13 20:26:25.360 i: [HomeHubsManager] Item content source server://3b98c4212740a5425755f4547a9b84cb6f6b01f4/com.plexapp.plugins.library has volatile hubs: marking as stale.
01-13 20:26:25.380 i: [MediaSessionHelper] Releasing media session with tag: music
01-13 20:26:25.385 i: [MediaSessionHelper] Starting media session with tag: video
01-13 20:26:25.388 i: [MediaSessionHelper] Creating media session with tag: video
01-13 20:26:25.397 i: [MediaSessionHelper] Releasing media session with tag: video
01-13 20:26:25.402 i: [Player][LoadControl] Assumed Bitrate: 10000, Segment Count: 1171
01-13 20:26:25.404 i: [Player][LoadControl] Segment count: 1171
01-13 20:26:25.406 i: [Player][LoadControl] Assumed Bitrate: 10000, Segment Count: 1171
01-13 20:26:25.407 i: [Player][LoadControl] Segment count: 1171
01-13 20:26:25.430 i: [MemoryOptimisationBehaviour] Expanding memory cache.
01-13 20:26:25.432 i: [VideoAwakeBehaviour] Keep screen awake has been disabled.
01-13 20:26:25.433 i: [AudioFocusBehaviour] Behaviour being destroyed, giving up audio focus
01-13 20:26:25.440 i: [DisplayBehaviour] Reverting back to the original display mode.
01-13 20:26:25.457 i: [DisplayBehaviour] Selecting 1920x1080 @ 60.0000Hz (1) as the active mode.
01-13 20:26:25.564 i: Fetching [method:GET] https://51-148-148-192.032e72888e5e4684aca45eaf6bf1dde0.plex.direct:32400/library/metadata/26467/similar?X-Plex-Token=...ksVx&X-Plex-Container-Start=0&X-Plex-Container-Size=10
01-13 20:26:25.567 i: Fetching [method:GET] https://51-148-148-192.032e72888e5e4684aca45eaf6bf1dde0.plex.direct:32400/library/metadata/26467/similar?X-Plex-Token=...ksVx&X-Plex-Container-Start=0&X-Plex-Container-Size=10
01-13 20:26:25.567 i: [AugmentedContentHelper] Trying to load augmented content without an augmentation key
01-13 20:26:25.594 i: [PlayerService] onDestroy
01-13 20:26:25.694 i: Resuming PreplayMovieActivity.
01-13 20:26:28.144 i: [UserAction] Navigate back.
01-13 20:26:28.189 i: Resuming HomeActivity.
01-13 20:26:28.223 i: [HomeHubsProvider] Reusing results from previous discovery.
01-13 20:26:28.237 i: [HomeHubsProvider] Starting new discovery task because there are stale content sources.
01-13 20:26:28.244 i: [DynamicHomeHubsDiscoveryTask] Not reusing hubs from server://3b98c4212740a5425755f4547a9b84cb6f6b01f4/com.plexapp.plugins.library because it’s a stale content source.
01-13 20:26:28.250 i: Fetching [method:GET] https://51-148-148-192.032e72888e5e4684aca45eaf6bf1dde0.plex.direct:32400/hubs?count=50&excludeElements=media%2Cvast%2Ctopic&excludeFields=summary&includeRecentChannels=1&includeTypeFirst=1&promoted=1&X-Plex-Token=...ksVx
01-13 20:26:28.339 i: [DynamicHomeHubsDiscoveryTask] Not reusing hubs from provider://tv.plex.provider.vod because it’s a stale content source.
01-13 20:26:28.359 i: Fetching [method:GET] https://vod.provider.plex.tv/hubs/promoted?count=50&excludeElements=media%2Cvast%2Ctopic&excludeFields=summary&includeRecentChannels=1&includeTypeFirst=1&X-Plex-Token=...jp1x
01-13 20:26:28.486 i: [DynamicHomeHubsDiscoveryTask] Not reusing hubs from provider://tv.plex.provider.webshows because it’s a stale content source.
01-13 20:26:28.492 i: Fetching [method:GET] https://webshows.provider.plex.tv/hubs/promoted?count=50&excludeElements=media%2Cvast%2Ctopic&excludeFields=summary&includeRecentChannels=1&includeTypeFirst=1&X-Plex-Token=...jp1x
01-13 20:26:28.676 i: [DynamicHomeHubsDiscoveryTask] Not reusing hubs from provider://tv.plex.provider.news because it’s a stale content source.
01-13 20:26:28.682 i: Fetching [method:GET] https://news.provider.plex.tv/hubs/promoted?count=50&excludeElements=media%2Cvast%2Ctopic&excludeFields=summary&includeRecentChannels=1&includeTypeFirst=1&X-Plex-Token=...jp1x
01-13 20:26:28.917 i: [DynamicHomeHubsDiscoveryTask] Not reusing hubs from provider://tv.plex.provider.podcasts because it’s a stale content source.
01-13 20:26:29.041 i: HomeHubs onDoneDiscoveringFromContentSource server://3b98c4212740a5425755f4547a9b84cb6f6b01f4/com.plexapp.plugins.library
01-13 20:26:29.041 i: [DynamicHomeHubsDiscoveryTask] Discovered 8 hubs from server://3b98c4212740a5425755f4547a9b84cb6f6b01f4/com.plexapp.plugins.library.
01-13 20:26:29.042 i: [HomeHubsProvider] Discovered 8 hubs.
01-13 20:26:29.042 i: Fetching [method:GET] https://podcasts.provider.plex.tv/hubs/promoted?count=50&excludeElements=media%2Cvast%2Ctopic&excludeFields=summary&includeRecentChannels=1&includeTypeFirst=1&X-Plex-Token=...jp1x
01-13 20:26:29.057 i: HomeHubs Content source provider://tv.plex.provider.vod is not complete
01-13 20:26:29.057 i: HomeHubs server://3b98c4212740a5425755f4547a9b84cb6f6b01f4/com.plexapp.plugins.library
01-13 20:26:29.059 i: [HomeHubsManager] There are new hubs. Total size: 8.
01-13 20:26:29.059 i: [HomeHubsManager] Notifying listeners with status: SUCCESS
01-13 20:26:29.279 i: Fetching [method:GET] https://music.provider.plex.tv/hubs?count=50&excludeElements=media%2Cvast%2Ctopic&excludeFields=summary&includeRecentChannels=1&includeTypeFirst=1&X-Plex-Token=...jp1x
01-13 20:26:29.312 i: HomeHubs onDoneDiscoveringFromContentSource provider://tv.plex.provider.news
01-13 20:26:29.313 i: [DynamicHomeHubsDiscoveryTask] Discovered 1 hubs from provider://tv.plex.provider.news.
01-13 20:26:29.314 i: [HomeHubsProvider] Discovered 1 hubs.
01-13 20:26:29.334 i: HomeHubs Content source provider://tv.plex.provider.vod is not complete
01-13 20:26:29.334 i: HomeHubs provider://tv.plex.provider.news
01-13 20:26:29.335 i: HomeHubs server://3b98c4212740a5425755f4547a9b84cb6f6b01f4/com.plexapp.plugins.library
01-13 20:26:29.335 i: [HomeHubsManager] There are new hubs. Total size: 8.
01-13 20:26:29.336 i: [HomeHubsManager] Notifying listeners with status: SUCCESS
01-13 20:26:29.557 i: HomeHubs onDoneDiscoveringFromContentSource provider://tv.plex.provider.vod
01-13 20:26:29.558 i: [DynamicHomeHubsDiscoveryTask] Discovered 3 hubs from provider://tv.plex.provider.vod.
01-13 20:26:29.559 i: [HomeHubsProvider] Discovered 3 hubs.
01-13 20:26:29.592 i: HomeHubs Content source provider://tv.plex.provider.webshows is not complete
01-13 20:26:29.592 i: HomeHubs provider://tv.plex.provider.news
01-13 20:26:29.592 i: HomeHubs provider://tv.plex.provider.vod
01-13 20:26:29.593 i: HomeHubs server://3b98c4212740a5425755f4547a9b84cb6f6b01f4/com.plexapp.plugins.library
01-13 20:26:29.593 i: [HomeHubsManager] There are new hubs. Total size: 11.
01-13 20:26:29.594 i: [HomeHubsManager] Notifying listeners with status: SUCCESS
01-13 20:26:30.009 i: HomeHubs onDoneDiscoveringFromContentSource provider://tv.plex.provider.webshows
01-13 20:26:30.009 i: [DynamicHomeHubsDiscoveryTask] Discovered 2 hubs from provider://tv.plex.provider.webshows.
01-13 20:26:30.009 i: [HomeHubsProvider] Discovered 2 hubs.
01-13 20:26:30.051 i: HomeHubs Content source provider://tv.plex.provider.podcasts is not complete
01-13 20:26:30.052 i: HomeHubs provider://tv.plex.provider.news
01-13 20:26:30.053 i: HomeHubs provider://tv.plex.provider.vod
01-13 20:26:30.053 i: HomeHubs provider://tv.plex.provider.webshows
01-13 20:26:30.053 i: HomeHubs server://3b98c4212740a5425755f4547a9b84cb6f6b01f4/com.plexapp.plugins.library
01-13 20:26:30.053 i: [HomeHubsManager] There are new hubs. Total size: 14.
01-13 20:26:30.054 i: [HomeHubsManager] Notifying listeners with status: SUCCESS
01-13 20:26:30.137 i: HomeHubs onDoneDiscoveringFromContentSource provider://tv.plex.provider.podcasts
01-13 20:26:30.137 i: [DynamicHomeHubsDiscoveryTask] Discovered 2 hubs from provider://tv.plex.provider.podcasts.
01-13 20:26:30.138 i: [HomeHubsProvider] Discovered 2 hubs.
01-13 20:26:30.184 i: HomeHubs Content source provider://tv.plex.provider.music is not complete
01-13 20:26:30.185 i: HomeHubs provider://tv.plex.provider.vod
01-13 20:26:30.185 i: HomeHubs provider://tv.plex.provider.podcasts
01-13 20:26:30.185 i: HomeHubs provider://tv.plex.provider.news
01-13 20:26:30.185 i: HomeHubs provider://tv.plex.provider.webshows
01-13 20:26:30.185 i: HomeHubs server://3b98c4212740a5425755f4547a9b84cb6f6b01f4/com.plexapp.plugins.library
01-13 20:26:30.186 i: [HomeHubsManager] There are new hubs. Total size: 16.
01-13 20:26:30.187 i: [HomeHubsManager] Notifying listeners with status: SUCCESS
01-13 20:26:31.077 i: HomeHubs onDoneDiscoveringFromContentSource provider://tv.plex.provider.music
01-13 20:26:31.078 i: [DynamicHomeHubsDiscoveryTask] Discovered 0 hubs from provider://tv.plex.provider.music.
01-13 20:26:31.079 i: [HomeHubsProvider] Finished discovering Home hubs (cancelled: false)
01-13 20:26:32.651 i: [IabHelper] IAB helper created.
01-13 20:26:32.652 i: [IabHelper] Starting in-app billing setup.
01-13 20:26:33.806 i: [IabHelper] Billing service connected.
01-13 20:26:33.810 i: [IabHelper] Checking for in-app billing 3 support.
01-13 20:26:33.909 i: [IabHelper] In-app billing version 3 supported for com.plexapp.android
01-13 20:26:33.924 i: [IabHelper] Subscriptions AVAILABLE.
01-13 20:26:33.925 i: [IabHelper] Starting async operation: refresh inventory
01-13 20:26:33.929 i: [IabHelper] Querying owned items, item type: inapp
01-13 20:26:33.930 i: [IabHelper] Package name: com.plexapp.android
01-13 20:26:33.930 i: [IabHelper] Calling getPurchases with continuation token: null
01-13 20:26:33.937 i: [IabHelper] Owned items response: 0
01-13 20:26:33.937 i: [IabHelper] Continuation token: null
01-13 20:26:33.938 i: [IabHelper] Querying SKU details.
01-13 20:26:33.965 i: [IabHelper] Got sku details: SkuDetails:{“skuDetailsToken”:“AEuhp4L68D2IY2zctAdNLYHT2txTSAm85dd4hwdaCC33SA49l7hPHoIyfXlLryrg6_qE”,“productId”:“plex_pass_lifetime_subscription_v1”,“type”:“inapp”,“price”:“£119.99”,“price_amount_micros”:119990000,“price_currency_code”:“GBP”,“title”:“Plex Pass Lifetime Subscription (Plex: Stream Movies, Shows, Music, and other Media)”,“description”:“A subscription gives you exclusive premium features and early access to new \nones”}
01-13 20:26:33.966 i: [IabHelper] Querying owned items, item type: subs
01-13 20:26:33.966 i: [IabHelper] Package name: com.plexapp.android
01-13 20:26:33.966 i: [IabHelper] Calling getPurchases with continuation token: null
01-13 20:26:33.973 i: [IabHelper] Owned items response: 0
01-13 20:26:33.973 i: [IabHelper] Continuation token: null
01-13 20:26:33.973 i: [IabHelper] Querying SKU details.
01-13 20:26:33.999 i: [IabHelper] Ending async operation: refresh inventory
01-13 20:26:34.016 i: [Subscription] Product query completed successfully. Result: ProductQueryResult{currentProductInfo=ProductInfo{sku=plex_pass_lifetime_subscription_v1, term=Lifetime, usdPrice=149.99, formattedPrice=£119.99, price=119.99, currency=GBP}, product not owned}.
01-13 20:26:34.017 i: [IabHelper] IAB helper created.
01-13 20:26:34.017 i: [IabHelper] Starting in-app billing setup.
01-13 20:26:34.022 i: [IabHelper] Disposing.
01-13 20:26:34.023 i: [IabHelper] Unbinding from service.
01-13 20:26:34.032 i: [IabHelper] Billing service connected.
01-13 20:26:34.033 i: [IabHelper] Checking for in-app billing 3 support.
01-13 20:26:34.039 i: [IabHelper] In-app billing version 3 supported for com.plexapp.android
01-13 20:26:34.051 i: [IabHelper] Subscriptions AVAILABLE.
01-13 20:26:34.052 i: [IabHelper] Starting async operation: refresh inventory
01-13 20:26:34.054 i: [IabHelper] Querying owned items, item type: inapp
01-13 20:26:34.054 i: [IabHelper] Package name: com.plexapp.android
01-13 20:26:34.055 i: [IabHelper] Calling getPurchases with continuation token: null
01-13 20:26:34.064 i: [IabHelper] Owned items response: 0
01-13 20:26:34.065 i: [IabHelper] Continuation token: null
01-13 20:26:34.067 i: [IabHelper] Querying SKU details.
01-13 20:26:34.087 i: [IabHelper] Querying owned items, item type: subs
01-13 20:26:34.087 i: [IabHelper] Package name: com.plexapp.android
01-13 20:26:34.088 i: [IabHelper] Calling getPurchases with continuation token: null
01-13 20:26:34.092 i: [IabHelper] Owned items response: 0
01-13 20:26:34.095 i: [IabHelper] Continuation token: null
01-13 20:26:34.097 i: [IabHelper] Querying SKU details.
01-13 20:26:34.115 i: [IabHelper] Got sku details: SkuDetails:{“skuDetailsToken”:"AEuhp4Kkhc5Rxn26Qk3O4hEG8TY9d5dU4ZX89aOp2CMtlCFbljXvO3cEG3RiHBROS-W8
