Playback has stopped due to multiple playback errors (on Roku only)

Plex Players
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Plex Server Version#: 1.41.3.9314
Roku Player Version#: 14.1.4 build 7709
Windows 11 Pro 24H2, all Windows updates current.

When trying to watch any TV show or movie, I am getting “Playback error - Playback has stopped due to multiple playback errors. Please check your connection and try again.”

The error only shows up on Roku (I have multiple Rokus - same problem on all). No issues with playback from a Windows browser or an Android app. The only thing that fixes it (temporarily) is optimizing the database of the Plex Server. Rebooting the Plex server does not help nor does exiting the app and going back in. Rokus have strong wireless signal (good connection) and all other apps on them work fine. Issue started in the past month or so (not exactly sure when).

I wasn’t able to find much when searching on this error. Any suggestions?

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No one else has seen this?

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Hey I am having a similiar issue with my ROKU’s were playback pauses after about 5 minutes. Then if I let it go long enough will rewind slighly and then resume playback where the issue repeats itself. Only thing the log shows is “range could not be satisfied”

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Or does anyone know if you can script or schedule a daily “optimize database” function? It’s not really the correct fix, but it would work…

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I too am having this issue with media that previously did work on the roku. I have tried to delete the media and readd it but no success

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OK, I may I have figured it out. I believe it is using up all available TCP ports in Windows. I tweaked a couple settings in Windows.

  1. From an elevated command prompt, run netsh int ip show dynamicport tcp That will show the default port range (16384 ports, starting at 49152). If you run netsh int ipv4 set dynamicport tcp start=32768 number=32768 this effectively doubles the number of ports available.

Run netsh int ip show dynamicport tcp again to verify the change. Optionally, repeat this process substituting ipv6 for ipv4.

  1. In the Windows registry:
    a. Start > Run > regedit > OK > browse to the subkey HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TCPIP\Parameters
    b. Create a new REG_DWORD value named TcpTimedWaitDelay.
    c. Set the value to 30 (decimal).
    d. Stop and restart the system.

I did both of these at once, so I’m not sure which one or both were the key. It’s been about a week now, with regular viewing of shows and regular recordings happening during that time. So far, so good. In the past, it would only go about a day before having to optimize the database. Of course, YMMV.

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I have this issue too for Roku only, although I am running PMS on Synology.
In the console, I see an error “EAE timeout! EAE not running, or wrong folder?”… EAE appears to be something called EasyAudioEncoder, I don’t know what that is. I’ll try the Optimize Library workaround for now.

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Optimize didn’t work, so I restarted the Plex package on the Synology. Roku clients are working now.
Seems like some server component wasn’t working as required for Roku streaming. I’ll be curious to see if the problem returns.

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I’m having the same issue — but only with one of our 3 Roku devices. Specifically occurring with a Roku 9101X, software version 14.5.

Running Plex under Ubuntu.

Optimizing DB and restarting Plex have no effect.

Media that I watched previously, now shows the error randomly when trying to start or restart.

Specific error reads:

Playback Error
Playback has stopped due to multiple playback errors. Please check your connection and try again.

1 Like
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I am having issues with this right now as well

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