Playback issues on all devices

Server Version#: 1.25.3.5409-f11334058
Player Version# - Android: 8.28.0.30077
Player Version# - LG WebOS: 5.29.1

Hello,

Im running Plexmedia Server on my CentOS HP Microserver at home. Watching 4k media from the movies-section is no problem.

Additionally I view all my private photos and videos (shot with smartphone, some in 4k) in the photos-section. Viewing photos is not a problem, but all videos wont play properly on any device:

  • Android Smartphone (OPPO Find X3 Lite 5G) - it shows the first frame, but keeps loading and doesnt play any further.
  • LG WebOS (LG OLED CX) - its very laggy.
  • Plex Web (Ryzen 7, GeForce 1060) - it shows the first frame, but keeps loading and doesnt play any further.

Any advice for me?

Please find the logs here:
Plex Media Server Logs_2022-01-24_15-08-55.zip (1.2 MB)

kind regards
P

follow along with this, replicate the issue and post the logs → Reporting issues with Plex Media Server | Plex Support

I updated my post and uploaded the logs. Here are the (estimated) timestamps of my tests:

15:04:10 Starting in Plex Web (Vonnected via Gigabit LAN)
15:04:35 First Frame appears
15:05:00 Video Stoppen

15:05:30 Starting in Plex App for Android (connected via WiFi)
15:05:55 Error message: Network is not fast enough
15:06:00 Closing of Video

15:07:40 Startiin in LG WebOS (Connected via Gigabit LAN)
15:07:50 Video starts but is laggy
15:08:30 Video gestoppt

  1. Processor barely above minimum of 700 Passmarks.
Jan 24, 2022 15:03:08.728 [0x7f293d964b38] INFO - Processor AMD Turion(tm) II Neo N54L Dual-Core Processor
  1. Software transcoding:
Language=en (8 live) TLS GZIP Signed-in Token (philipp.wehling+plex@gmail.com)
Jan 24, 2022 15:04:12.839 [0x7f293bc34b38] DEBUG - [Transcode] Found session GUID of pe9ee4acn8p5i8tqc2av75v1 in session start.
Jan 24, 2022 15:04:12.839 [0x7f293bc34b38] DEBUG - [Transcode] TranscodeUniversalRequest: using augmented profile Web
Jan 24, 2022 15:04:12.839 [0x7f293bc34b38] DEBUG - [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/66887?checkFiles=1&includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=pgoo1ehob7rpti9mtzpip75l
Jan 24, 2022 15:04:12.847 [0x7f293bc34b38] DEBUG - [Transcode] We're going to try to auto-select an audio stream for account 1.
Jan 24, 2022 15:04:12.847 [0x7f293bc34b38] DEBUG - [Transcode] Selecting best audio stream for part ID 67384 (autoselect: 0 language: en)
Jan 24, 2022 15:04:12.847 [0x7f293bc34b38] DEBUG - [Transcode] Audio Stream: 13225, Subtitle Stream: -1
Jan 24, 2022 15:04:12.848 [0x7f293bc34b38] DEBUG - [Transcode] Found session GUID of pe9ee4acn8p5i8tqc2av75v1 in session start.
Jan 24, 2022 15:04:12.848 [0x7f293bc34b38] DEBUG - [Transcode] Cleaning directory for session pe9ee4acn8p5i8tqc2av75v1 ()
Jan 24, 2022 15:04:12.849 [0x7f293bc34b38] DEBUG - [Transcode] Starting a transcode session pe9ee4acn8p5i8tqc2av75v1 at offset -1.0 (state=3)
Jan 24, 2022 15:04:12.895 [0x7f293bc34b38] DEBUG - [Transcode] TPU: hardware transcoding: enabled, but no hardware decode accelerator found
Jan 24, 2022 15:04:12.895 [0x7f293bc34b38] DEBUG - [Transcode] [Universal] Using local file path instead of URL: /raid5/Pictures/2020/Wir drei/20200209_181514:000.mp4
Jan 24, 2022 15:04:12.895 [0x7f293bc34b38] DEBUG - [Transcode] TPU: hardware transcoding: final decoder: , final encoder: 
Jan 24, 2022 15:04:12.896 [0x7f293bc34b38] DEBUG - [Transcode/JobRunner] Job running: FFMPEG_EXTERNAL_LIBS='/var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Codecs/fb9eae3-4185-linux-x86_64/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/usr/lib/plexmediaserver/Plex Transcoder' '-codec:#0x01' 'h264' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/raid5/Pictures/2020/Wir drei/20200209_181514:000.mp4' '-filter_complex' '[0:#0x01]scale=w=2160:h=3840:force_divisible_by=4[0];[0]format=pix_fmts=yuv420p|nv12[1]' '-map' '[1]' '-metadata:s:0' 'language=eng' '-codec:0' 'libx264' '-crf:0' '16' '-maxrate:0' '240063k' '-bufsize:0' '480126k' '-r:0' '60' '-preset:0' 'veryfast' '-x264opts:0' 'subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none' '-force_key_frames:0' 'expr:gte(t,n_forced*1)' '-map' '0:#0x02' '-metadata:s:1' 'language=eng' '-codec:1' 'copy' '-copypriorss:1' '0' '-f' 'dash' '-seg_duration' '1' '-dash_segment_type' 'mp4' '-init_seg_name' 'init-stream$RepresentationID$.m4s' '-media_seg_name' 'chunk-stream$RepresentationID$-$Number%05d$.m4s' '-window_size' '5' '-delete_removed' 'false' '-skip_to_segment' '1' '-time_delta' '0.0625' '-manifest_name' 'http://127.0.0.1:32400/video/:/transcode/session/pe9ee4acn8p5i8tqc2av75v1/8b09eb90-1c3b-439e-aedc-a6931db49c69/manifest?X-Plex-Http-Pipeline=infinite' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'dash' '-start_at_zero' '-copyts' '-vsync' 'cfr' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/pe9ee4acn8p5i8tqc2av75v1/8b09eb90-1c3b-439e-aedc-a6931db49c69/progress'
Jan 24, 2022 15:04:12.909 [0x7f293bc34b38] DEBUG - [Transcode/JobRunner] Jobs: Starting child process with pid 105754
Jan 24, 2022 15:04:12.993 [0x7f293b9adb38] DEBUG - Request: [127.0.0.1:35636 (Loopback)] PUT /video/:/transcode/session/pe9ee4acn8p5i8tqc2av75v1/8b09eb90-1c3b-439e-aedc-a6931db49c69/progress?status=startup (9 live) Signed-in Token () (range: bytes=0-) 

Software transcoding on a sub-standard CPU will produce the results observed.

Solution: Get a more powerful CPU.

Most NAS CPUs are 2000 Passmarks

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