Playback never starts, then gets killed

Plex Media Server Remote Access
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1

Server Version#: 4.63.0
Player Version#:<don’t know>

A couple days ago my mother can no longer remote stream from my Plex with her TV app. Other family members have no issues, and she can stream via the web app. (Edge).

On her end, the video never starts to play. On my end I can see the transcoders start and queue up a bit over 1 minute of video. Then it gets killed.

When I look at the log files I see:

Oct 03, 2021 19:19:35.331 [0x14b947303b38] Debug — Auth: authenticated user xxxx as xxxx
Oct 03, 2021 19:19:35.333 [0x14b94522fb38] Debug — Request: [67.218.213.87:6835 (WAN)] GET /:/timeline?key=%2Flibrary%2Fmetadata%2F260623&ratingKey=260623&state=stopped&time=0&duration=2550656&playbackTime=0&playQueueItemID=311371&timeStalled=40&context=home%3Ahub.continueWatching&row=0&col=2&continuing=0 (15 live) TLS GZIP Signed-in Token (xxxx)
Oct 03, 2021 19:19:35.334 [0x14b94522fb38] Debug — Client [pv47999l5uyexzptf0jzqto6] reporting timeline state stopped, progress of 0/2550656ms for guid=, playbackTime=0ms ratingKey=260623 url=, key=/library/metadata/260623, containerKey=, metadataId=260623, source=
Oct 03, 2021 19:19:35.335 [0x14b94522fb38] Debug — [Now] User is xxxxxx (ID: xxxx)
Oct 03, 2021 19:19:35.335 [0x14b94522fb38] Debug — [Now] Device is Tizen (TV 2018).
Oct 03, 2021 19:19:35.335 [0x14b94522fb38] Debug — [Now] Profile is Generic
Oct 03, 2021 19:19:35.335 [0x14b94522fb38] Debug — [Now] Updated play state for /library/metadata/260623.
Oct 03, 2021 19:19:35.337 [0x14b94522fb38] Debug — Statistics: (pv47999l5uyexzptf0jzqto6) Reporting active playback in state 3 of type 4 (scrobble: 0) for account xxxx
Oct 03, 2021 19:19:35.338 [0x14b94522fb38] Debug — Streaming Resource: Terminating session 0x14b946373178:pv47999l5uyexzptf0jzqto6 which is using 7946kbps of WAN bandwidth.  Used is now 0kbps
Oct 03, 2021 19:19:35.338 [0x14b94522fb38] Debug — Streaming Resource: Terminating session 0x14b946373178:pv47999l5uyexzptf0jzqto6 which is using transcoder slot.  Used slots is now 0
Oct 03, 2021 19:19:35.338 [0x14b9451c9b38] Debug — Killing job.
Oct 03, 2021 19:19:35.338 [0x14b9451c9b38] Debug — Signalling job ID 15249 with 9
Oct 03, 2021 19:19:35.338 [0x14b94522fb38] Debug — Streaming Resource: Terminated session 0x14b946373178:pv47999l5uyexzptf0jzqto6 with reason Client stopped playback.
Oct 03, 2021 19:19:35.338 [0x14b94522fb38] Debug — Streaming Resource: Removing session 0x14b946373178:pv47999l5uyexzptf0jzqto6
Oct 03, 2021 19:19:35.338 [0x14b9451c9b38] Debug — Job was already killed, not killing again.
Oct 03, 2021 19:19:35.338 [0x14b9451c9b38] Debug — Stopping transcode session i43ghlfdtdjelcbx53adims4
Oct 03, 2021 19:19:35.339 [0x14b945344b38] Debug — Cleaning directory for session i43ghlfdtdjelcbx53adims4 (/transcode/Transcode/Sessions/plex-transcode-i43ghlfdtdjelcbx53adims4-96016184-b4f5-41e1-9823-393149dd51a0)
Oct 03, 2021 19:19:35.341 [0x14b947303b38] Debug — Completed: [67.218.213.87:6835] 200 GET /:/timeline?key=%2Flibrary%2Fmetadata%2F260623&ratingKey=260623&state=stopped&time=0&duration=2550656&playbackTime=0&playQueueItemID=311371&timeStalled=40&context=home%3Ahub.continueWatching&row=0&col=2&continuing=0 (15 live) TLS GZIP 8ms 783 bytes (pipelined: 7)
Oct 03, 2021 19:19:35.351 [0x14b9451c9b38] Debug — Transcoder: Cleaning old transcode directories.
Oct 03, 2021 19:19:35.353 [0x14b9451c9b38] Debug — Transcoder: Cleaning old transcode directory: "/transcode/Transcode/Sessions/plex-transcode-i43ghlfdtdjelcbx53adims4-96016184-b4f5-41e1-9823-393149dd51a0"
Oct 03, 2021 19:19:35.392 [0x14b949259b38] Debug — Jobs: '/usr/lib/plexmediaserver/Plex Transcoder' exit code for process 15249 is -9 (signal: Killed)
Oct 03, 2021 19:19:35.417 [0x14b9456dfb38] Debug — Request: [192.168.1.129:50485 (WAN)] GET /status/sessions (15 live) GZIP Signed-in Token (xxxx)
Oct 03, 2021 19:19:35.417 [0x14b9456dfb38] Debug — [Now] Adding 0 sessions.
Oct 03, 2021 19:19:35.418 [0x14b947303b38] Debug — Completed: [192.168.1.129:50485] 200 GET /status/sessions (15 live) GZIP 0ms 350 bytes (pipelined: 1)
Oct 03, 2021 19:19:35.428 [0x14b947303b38] Debug — Auth: authenticated user xxxx  as xxxxx
Oct 03, 2021 19:19:35.428 [0x14b94522fb38] Debug — Request: [67.218.213.87:6835 (WAN)] GET /video/:/transcode/universal/stop?session=i43ghlfdtdjelcbx53adims4 (15 live) TLS GZIP Signed-in Token (xxxxx)
Oct 03, 2021 19:19:35.429 [0x14b94522fb38] Warning — [Transcode] Got a request to stop a transcode session without a valid session GUID.

Any ideas?

2

Getting exactly the same issue with Transcoded sessions on a Samsung TU7000 (2020).

Direct play sessions work fine.

3

I was able to verify that direct play does work for my mother as well. She also has a Samsung TV.

4

hey, i have exactly the same problem with samsung tv, direct play works fine but not the transcoding…

anyone have a solution?

5

@dpeart or @kraven do you find a solution? if not, what is your config?

do you think this is associated with the certificate problem?

6

My solution was to increase the remote bit streaming bandwidth to 20MB and hope there is a Plex update at some point.

Luckily my mother has the bandwidth to burn.

7

Ok, what I found was Direct Play streams, are never encrypted. So by raising the max bit rate to 20mbps, which is what I also did, worked around the issue.

I then physically went to the Samsung TV causing the issue and altered BOTH ‘insecure’ settings to Always. And set the server to Preferred, and then Disabled for Secure Connections and the TV worked correctly with the max bitrate returned to 4mbit/720p.

Another LG TV has started exhibiting the same problem, setting the insecure to Always fixed the connection issues there as well. But I am confused as to why the LG had this issue.

So, in answer to your question, this is the same as the Certificate issue, even though Direct Play sessions work with the Samsung app set to Preferred, etc…

9

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