Playback on Android gives "An error occurred while playing this item"

Plex Media Server Desktops & Laptops
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Server Version#: 1.23.0.1435-e10e14cf
Player Version#: 8.9.2.21619
Phone: Samsung Galaxy S9

Trying to play any local (synced) audio on the phone results in:

An error occurred while playing this item.

Also not sure why it says its playing MKV. The files are M4A, but the same problem goes for FLAC and MP3 files.

I have the log files, but I am reluctant to share them all unless I know which one because I am worried about privacy :sweat_smile:

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Updated to the latest versions:

Server Version#: 4.43.4
Player Version#: 8.10.0.21911

  • Reclaimed the server
  • Restarted the server
  • Cleansed bundles
  • Removed all offline content on the mobile
  • Cleaned data from the mobile app
  • Reinstalled the mobile app
  • Same problem…

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The media file in the example is a FLAC file, but the same problem occurs for MP3 files.

When will I be able to use the app again? I am a subscriber. What am I paying for? How can I get support on this?

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