Server Version#: 1.30.2.6563 (on Unraid)
Player Version#: 9.14.0.37895 (On Shield TV 2015)
I am having some odd issues with one of my local shield tv devices and my plex server not playing nicely together and was hoping someone may be able to provide so insight on how to fix this issue. There is basically 2 issues and I am unsure if they are related or not, they did not both start at the same time, issue 1 started a week or so ago and I have just dealt with it, but issue 2 started today all of a sudden. I have attempted restarting the server and wiping the shield back to factory settings and starting from scratch, nothing has changed thus far. I have had no issues coming back from any remote users, and my other local device (which is identical) but is on a 4k tv with a sound bar with full audio support does not have any issues.
#1 is I have my 4k and 1080p versions of movies in the same library, had no issues for years with this, but all of a sudden on this device (on a 1080p tv) keeps trying to play the 4k version and not the 1080p version. It does not even try and transcode it, will just sit there in a spinning wheel and nothing will happen. I am forced to always manually select the 1080p version all of a sudden.
#2 is it keeps selecting bad audio transcoding options. In this particular case, it is on older tv with no decent audio support, so it basically always has to convert any audio other at AC3. The ones it all of a sudden has issues with is anything with DTS audio, it oddly enough shows that the transcode reason is “DTS audio not supported by this device” but under audio in the playback info shows as “Copy (DTS)” and I have no audio.
Not sure if this is helpful or not but here is a snippet of my media server log from a short period in which I tried to first play the movie without manually selecting the version, and then selecting the version and having no audio. I have the full logs from this event as well if required.
plex log.txt (170.6 KB)
