Server Version#: 1.32.4.7195 Server OS: Windows 11 Home (22H2) Nvidia Driver version: 536.40 Player Version#:8.21 (6341) Player OS: 16.5 (20L563) Having the strangest issue. Everything is the current version on both the server, and the AppleTV 4K. Nvidia drivers are current on the server. But w…

Sadly no, it’s still happening and just radio silence from Plex. They say come to the forums for support, I did. Put the problem in a specific format, and attach logs. I did, and nothing. I even offered the AppleTV logs but the guide says wait until they ask for those. Not sure what else I can do, a…

@Support Any word on this? Not willing to let this just die on the vine. We need an actual solution. @alexjohnj Is there an official tag we’re supposed to be using here to get someone from support? As noted, the support@plex.tv email address just auto-replies come to the forum. But there’s no suppo…

I’ve got this same issue. Seems to occur with about 50% of movies when trying to play back on iOS/tvOS devices - can replicate it on iPhone, and 2x Apple TV’s of different generations. The same files play back fine on Android/Android TV apps as well as obviously Plex desktop app and through web bro…

Has anyone from support had the opportunity to review this issue? It’s still happening.

I’ve had a lifetime Plex Pass since they first offered them. These errors are making it utterly useless for me, and I have to admit to getting more than a bit pissed off that @support doesn’t provide any actual support. Y’all need to get your act together over there, folks. This radio silence is com…

I’ve come up with the same issue on my end as well. I’m running my server on TrueNAS-SCALE-23.10.0.1, everything is up to date. Using an Apple TV (I think it’s 2nd gen, 32gb) and an iPhone 14 Plus and a Pro, we get this same error whenever we try to play anything. The web, Windows desktop player, An…

Also Plex Pass for many years. Most of my movies are now unplayable with this same error on my Apple TV. WHY WON’T ANYONE FROM PLEX HELP US SOLVE THIS ISSUE???

The frustrating part is that this isn’t even the only thread on the subject to be completely ignored. It’s as if they want nothing to do with supporting Apple TV. Why even make the app available on it then?

Playback Stopped - Couldn't retrieve the play queue for this item. Please try again

Plex Players

SteveS801 January 7, 2024, 10:23pm 15

This is in essence the Plex dance. Move them out, scan, move them back. I had the same issue, but only with certain mkv files.

Topic		Replies	Views
Playback Stopped - Couldn’t retrieve the play queue for this item. Please try again Plex Players apple-tv , roku	29	375	September 13, 2024
Couldn't retrieve the play queue for this item. Please try again Plex Players apple-tv	1	73	July 7, 2022
Couldn't retrieve the play queue for this item. Please Try again later Plex Media Server server-mac	12	202	December 25, 2022
Apple TV: Couldn't retrieve the play queue Plex Players apple-tv	1	51	December 31, 2023
Help - Apple TV - Couldn't retrieve the play queue for this item. Please try again Plex Players apple-tv	2	116	September 19, 2022

Playback Stopped - Couldn't retrieve the play queue for this item. Please try again

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