Player controls desappear

Plex Players
1

Hi!

I’m running a Plex Server on a QNAP Nas, and usually watch on my MacBook Air through the Plex Player. I have been using it for years and loving it.
Since a couple of months ago though a few minutes into watching something I can no longer see the player controls popping up when moving the cursor. When hovering over the area where they normally are I can see the cursor changing and I can click the controls. So they work, but I can’t see them. I know in a lot of applications MacOS has problems with layers, what is actually on top is not always shown on top and so on.

Also the shortcuts don’t work, only Play/Pause on Space Bar, jump in time on left and right arrows, and the volume on the up and down arrows.

If this topic has already been brought up I apologize, I couldn’t find anything about it, just the opposite, that people have problems with player controls never disappearing. :sweat_smile:

Any help or suggestions are appreciated.

MacOS Version: High Sierra (10.13.6)
Server Version#: 1.26.0
Player Version#: 1.44.0.2981-e2d72ac2

2

have you found a solution to this? I am experiencing the same thing.

3

Unfortunately not. I don’t think there’s been any updates since posting, so still hoping for next one.

When running on iPad, AppleTV, Chromecast or iPhone there’s no issue, so it might be the Mac app that’s the problem.

Are your shortcuts working?

4

Having also the same exact issue on my Mac player. No control visible, only keyboard shortcuts. I can actually click on the ‘invisible’ control bar if my mouse on just on the right control button. So it looks like a layer issue. I Am on a 2010 iMac and suspect it might have to do with the amd graphic card… not sure anyone from the Plex has even acknowledged this issue

5

Same issue.
Found another topic talking about this problem: On screen menu of the player doesn't come back up - #10 by Dani_l_Wiepie
A guy from Plex respond in this topic, so your testimony may be helpfull…